Frequently Asked Questions for CSA

1. Can I pick and choose which coverages I want?
2. What if I cancel my trip?
3. Will CSA Travel Protection plans refund my travel agent service fees if my trip is cancelled for a covered reason?
4. Can travelers of all ages purchase the CSA Travel Protection Plan?
5. What is a pre-existing medical condition?
6. Does CSA cover travel agent service fees
7. Can I cancel for any reason?
8. How can I purchase a CSA Travel Protection Plan?
9. What is travel protection?
10. What does a travel protection plan cover?
11. What are the "non-insurance" services?
12. Why do I have to send in my unused tickets?
13. What are other non-insurance benefits?
14. I was told that my homeowners', medical and auto insurance policies or credit cards would provide adequate protection during my trip. Is that true?
15. How long has CSA been in business?
16. What is a pre-existing medical condition?
17. What advantages do CSA products have over your competitors?
18. Do you offer an annual plan?
19. How does Supplier Financial Default protection work?
20. Can a traveler age 81+ purchase the CSA Freestyle Plan?
21. Can a paid invoice, receipt or credit card charge slip from my agent be considered proof of payment?
22. What are "penalties in place"?
23. Why do you need refund information when I am in 100% penalty?
24. If my companion cancels, do I have to cancel?
25. How long does the claim process take?
26. Why do I need to provide refund information from the suppliers?
27. Why do you need medical records when my doctor completed the physician statement?
28. Why aren't my travel visa fees, transfer fees for my timeshare and other fees not covered?
29. Why do I have to give my claim number to the Customer Service Representative?
30. How popular is travel protection?
31. Can I purchase CSA Freestyle & get pre-existing waiver?