24 Hour Assistance Service

With the purchase of any of HTH's Travel Insurance products you are automatically enrolled in the HTH Travelers Club. This unique club is dedicated to helping its members leave home safely and securely by providing them with critical health and security information and access to healthcare services the world over.

• Access to contracted doctors in more than 150 countries. Find a qualified doctor in your destination -- even include his or her office address and phone number with your important travel documents.
• Access to City Health Profiles, which contain critical healthcare information, including vaccination requirements and emergency listings, for more than 590 destinations worldwide.
• Access to Security Profiles, which include up-to-date information about terrorism, kidnapping and political stability.
• Access to Travel News, critical health and security news from around the globe.
• Access to the HTH Drug Translation Guide. Medications are given different brand names around the world -- our Guide will help you sort them out.
• Access to the HTH Medical Phrase and Terms Translation Guides. If you need care in your destination country, our Guides will help you communicate.

Travel Assistance provides a variety of travel related services. Services offered include:

• Medical evacuation / repatriation;
• Repatriation of remains;
• Medical or legal referral;
• Hospital admission guarantee;
• Emergency cash advance *;
• Translation service;
• Prescription drug / eyeglass replacement *;
• Passport / visa information; bail bond *;
• Lost baggage retrieval;
• Inoculation information.

* Payment reimbursement to the Assistance Company is your responsibility

All benefits provided are service benefits, not financial benefits. Any costs associated with benefits not purchased will be paid by the named Insured.

24-Hour Medical Assistance
24-Hour Medical Monitoring: Physicians monitor the Insured’s condition by maintaining close contact with the attending physicians, his/her family Physician, and Immediate Family Members.
Medical Evacuation:
Arrangements for any and all means necessary to transport the Insured back home when medically necessary. Emergency Medical Payments: If a Hospital demands a cash deposit or settlement prior to leaving, Travel Guard will assist in arranging the advancement of funds to cover on-site Medical Expenses.
Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier. Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with the Insured to be flown home.
Family Visit: If the Insured is hospitalized for ten or more days, Travel Guard will arrange transportation for an Immediate Family Member or close friend to visit him/her.
Transportation of Mortal Remains: In the event of death while traveling, arrangements and payment for the return of remains to the place of burial.

24-Hour Legal Assistance
In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees.

24-Hour Travel Assistance
Travel Documents Assistance: Travel Guard will help retrieve, report, and reissue lost or stolen travel documents.
Emergency Cash Transfer: Travel Guard will, whenever possible, coordinate with the Insured and a wire agency, in obtaining funds in local currency for medical or travel emergencies
. Emergency Message Center: Transmission of emergency messages to family and business associates.
Interpretation Services: Travel Guard will provide emergency language support or referral to the appropriate local services.24-Hour Emergency Assistance Telephone Numbers
Continental USA………1.877.248.8992
International.………1.715.345.0505
LiveTravel 24-Hour Assistance.………1.800.826.8597
Be sure to use the appropriate country and city codes when calling.
- KEEP THESE NUMBERS WITH YOU WHEN YOU TRAVEL -

Contacting On Call’s 24-Hour Service Center
When outside the USA or Canada, call us collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA or Canada, use the toll free number.

Within U.S.A. & Canada 1-800-555-9095

Outside U.S.A. & Canada 1-603-894-4710

YOUR PLAN NUMBER: 0925

DESCRIPTION OF TRAVEL ASSISTANCE SERVICES
Our goal is to provide immediate help for common travel problems almost everywhere in the world. However, despite Our best efforts, situations arise which are beyond Our control and under these circumstances, We can only promise to make every reasonable effort to help You resolve Your problems. The hotline center staff will do its best to refer You to appropriate medical and legal providers. However, We cannot be held responsible for the quality of results of any medical or legal services provided by these independent practitioners.
If You are in trouble and need help:

1. Call the hotline. From the U.S., call 1-888-887-4743.
   From all other locations call collect to 1-804-281-6708.
   
   If Your emergency is immediate and life threatening, seek local emergency assistance at once and contact the hotline as soon as possible.
2. Have the following information ready for the hotline coordinator:
   a. Your name and Policy ID number; and
   b. Your location and local telephone number.
   The hotline coordinator will confirm Your enrollment and provide You with assistance.
   Note: In some countries it may not be possible to call collect. If You must phone the hotline directly, give Your location and phone number to the hotline coordinator who will call You back.

On Call 24 Hour Assistance Services
While we strive to provide help and advice for problems encountered by travelers wherever or whenever they occur, situations may arise beyond our control when immediate resolution is not possible. We will make every reasonable effort to refer you to appropriate medical and legal providers, but neither the Insurer nor ON CALL INTERNATIONAL may be held responsible for the availability, quality or results of any medical treatment or your failure to obtain medical treatment.

The 24 Hour Assistance Services are provided by:
On Call International, LLC

One Call 24-Hour Travel Solutions
We provide 24-Hour assistance for your travel needs before, during and after your Trip. You can travel with peace of mind knowing that our professional help is just one phone call away.

Contacting On Call’s 24-Hour Service Center
When outside the USA or Canada, call us collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA or Canada, use the toll free number.

Within U.S.A. & Canada - 1-800-555-9095
Outside U.S.A. & Canada - 1-603-894-4710

YOUR PLAN NUMBER: 901B

WORLDWIDE ASSISTANCE SERVICES
The following services are not part of the insurance coverage. All are service benefits, not financial benefits. Any costs associated with benefits not purchased will be paid by the named Insured. Noninsurance services provided are provided by AIG Travel Assist.

AIG Travel Assist
24-Hour Medical Assistance
24-Hour Medical Monitoring: Physicians monitor Your condition by maintaining close contact with the attending Physicians, Your family Physician, and immediate Family Members. Medical Evacuation: Arrangements for any and all means necessary to transport You back home when medically necessary.
Emergency Medical Payments: If a Hospital demands a cash deposit or settlement prior to leaving, AIG Travel Assist will assist in arranging the advancement of funds to cover on-site Medical Expenses.
Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier.
Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with You to be flown home.
Family Visit: If You are hospitalized for ten or more days, AIG Travel Assist will arrange transportation for an immediate Family Member or close friend to visit him/her.
Transportation of Mortal Remains: In the event of death while traveling, arrangements for the return of remains to the place of burial.
24-Hour Legal Assistance
In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees. 24-Hour Travel Assistance
Travel Documents Assistance: AIG Travel Assist will help retrieve, report, and reissue lost or stolen travel documents.
Emergency Cash Transfer: AIG Travel Assist will, whenever possible, coordinate with You and a wire agency, in obtaining funds in local currency for medical or travel emergencies.
Emergency Message Center: Transmission of emergency messages to family and business associates.
Interpretation Services: AIG Travel Assist will provide emergency language support or referral to the appropriate local services.

24-HOUR LIVETRAVEL ASSISTANCE
Provides 24-hour assistance for emergency travel needs. Allows You to make emergency travel changes such as rebooking flights, making hotel reservations, tracking lost luggage, and replacing lost credit cards. Call 1.800.826.8597 for assistance.
Live Messaging – Relay of e-mail or phone message to family, friends, or business associates.
Emergency Cash Transfer – Assistance in coordinating an emergency cash advance.
Pre-trip Travel Advice – Around-the-clock access to passport, visa, inoculation, and vaccine requirements; travel advisories; embassy and consulate contacts; travel health advisories; weather and currency information – all for Your planned Destination.

CONCIERGE SERVICES

Restaurant Referrals and Reservations – AIG Travel Assist will supply a restaurant referral based on Your needs and desires. Additionally AIG Travel Assist will arrange for reservations at the recommended restaurant. Based on availability.

Ground Transportation – AIG Travel Assist will locate and arrange for a transportation service to pick You up and deliver You to Your desired destination.

Event Ticketing – AIG Travel Assist will assist with the purchase of tickets to such events as sporting events, theatre, and concerts. Based on availability.

Tee Times and Course Recommendations – AIG Travel Assist will facilitate the reservation of tee times at available courses and recommend alternatives in case of a booked course. Based on availability.

Floral Services – AIG Travel Assist will facilitate the ordering of flowers for such events as birthdays, anniversaries, holidays, and other special occasions.

24-HOUR LIVETRAVEL ASSISTANCE
Provides 24-hour assistance for emergency travel needs. Allows You to make emergency travel changes such as rebooking flights, making hotel reservations, tracking lost luggage, and replacing lost credit cards. Call 1.800.826.8597 for assistance.

Live Messaging – Relay of e-mail or phone message to family, friends, or business associates. Emergency Cash Transfer – Assistance in coordinating an emergency cash advance. Pre-trip Travel Advice – Around-the-clock access to passport, visa, inoculation, and vaccine requirements; travel advisories; embassy and consulate contacts; travel health advisories; weather and currency information – all for Your planned Destination.

CONCIERGE SERVICES
Restaurant Referrals and Reservations – AIG Travel Assist will supply a restaurant referral based on Your needs and desires. Additionally AIG Travel Assist will arrange for reservations at the recommended restaurant. Based on availability.

Ground Transportation – AIG Travel Assist will locate and arrange for a transportation service to pick You up and deliver You to Your desired destination.

Event Ticketing – AIG Travel Assist will assist with the purchase of tickets to such events as sporting events, theatre, and concerts. Based on availability.

Tee Times and Course Recommendations – AIG Travel Assist will facilitate the reservation of tee times at available courses and recommend alternatives in case of a booked course. Based on availability.

Floral Services – AIG Travel Assist will facilitate the ordering of flowers for such events as birthdays, anniversaries, holidays, and other special occasions.

WORLDWIDE ASSISTANCE SERVICES
The following services are not part of the insurance coverage. All are service benefits, not financial benefits. Any costs associated with benefits not purchased will be paid by the named Insured. Noninsurance services provided are provided by AIG Travel Assist.

AIG Travel Assist
24-Hour Medical Assistance
24-Hour Medical Monitoring: Physicians monitor Your condition by maintaining close contact with the attending Physicians, Your family Physician, and immediate Family Members. Medical Evacuation: Arrangements for any and all means necessary to transport You back home when medically necessary.
Emergency Medical Payments: If a Hospital demands a cash deposit or settlement prior to leaving, AIG Travel Assist will assist in arranging the advancement of funds to cover on-site Medical Expenses.
Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier.
Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with You to be flown home.
Family Visit: If You are hospitalized for ten or more days, AIG Travel Assist will arrange transportation for an immediate Family Member or close friend to visit him/her.
Transportation of Mortal Remains: In the event of death while traveling, arrangements for the return of remains to the place of burial.
24-Hour Legal Assistance
In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees. 24-Hour Travel Assistance
Travel Documents Assistance: AIG Travel Assist will help retrieve, report, and reissue lost or stolen travel documents.
Emergency Cash Transfer: AIG Travel Assist will, whenever possible, coordinate with You and a wire agency, in obtaining funds in local currency for medical or travel emergencies.
Emergency Message Center: Transmission of emergency messages to family and business associates.
Interpretation Services: AIG Travel Assist will provide emergency language support or referral to the appropriate local services.

24-HOUR LIVETRAVEL ASSISTANCE
Provides 24-hour assistance for emergency travel needs. Allows You to make emergency travel changes such as rebooking flights, making hotel reservations, tracking lost luggage, and replacing lost credit cards. Call 1.800.826.8597 for assistance.
Live Messaging – Relay of e-mail or phone message to family, friends, or business associates.
Emergency Cash Transfer – Assistance in coordinating an emergency cash advance.
Pre-trip Travel Advice – Around-the-clock access to passport, visa, inoculation, and vaccine requirements; travel advisories; embassy and consulate contacts; travel health advisories; weather and currency information – all for Your planned Destination.

CONCIERGE SERVICES

Restaurant Referrals and Reservations – AIG Travel Assist will supply a restaurant referral based on Your needs and desires. Additionally AIG Travel Assist will arrange for reservations at the recommended restaurant. Based on availability.

Ground Transportation – AIG Travel Assist will locate and arrange for a transportation service to pick You up and deliver You to Your desired destination.

Event Ticketing – AIG Travel Assist will assist with the purchase of tickets to such events as sporting events, theatre, and concerts. Based on availability.

Tee Times and Course Recommendations – AIG Travel Assist will facilitate the reservation of tee times at available courses and recommend alternatives in case of a booked course. Based on availability.

Floral Services – AIG Travel Assist will facilitate the ordering of flowers for such events as birthdays, anniversaries, holidays, and other special occasions.

Emergency Travel Arrangements:
In the event you must return home or discontinue your trip as a result of an interruption in travel due to an illness in your immediate family (spouse, children, parents, in-laws or grandparents), we will help you make the appropriate travel arrangements. You are responsible for the cost of the travel tickets.

24/7 After Departure Travel Assistance & Concierge Services With tripinsurance.com travel protection, help is available around the world, 24 hours a day – 7 days a week, with our WeCare Traveler Assistance service. With WeCare, emergencies and last minute reservations are nothing more than a simple phone call.

• Emergency assistance helpline
• Referrals to local physicians, hospitals & other medical providers
• Monitoring your emergency medical condition
• Arrangements for emergency medical evacuation
• Multilingual interpretation services
• Emergency airline/hotel/car rental reservations
• Urgent messages to family, friends and businesses
• Arrangements for escort/return home of children
• Arrangement for visit to bedside by family or friend
• Arrangements for repatriation of remains
• Emergency cash advances*
• Assistance in replacing lost or stolen travel documents or tickets
• Concierge Services**
• Dining information and reservations
• Flower and gift delivery
• Location information about news, weather and shopping
• Sightseeing tours and tour guide information and reservations
• Hotel, airline, car rental and rail information and reservations
• Golf course information and reservations

One Call
Worldwide Travel Services Network

We provide 24-Hour assistance for your travel needs before, during and after your Trip. You can travel with peace of mind knowing that our professional help is just one phone call away.

Contacting On Call’s 24-Hour Service Center
When outside the USA or Canada, call us collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA or Canada, use the toll free number.

Within U.S.A. & Canada 1-800-555-9095

Outside U.S.A. & Canada 1-603-894-4710

YOUR PLAN NUMBER: 0925F

TRAVEL ASSISTANCE SERVICES The Travel Assistance feature provides a variety of travel related services. Services offered include: • Medical evacuation • Medically necessary repatriation• Repatriation of remains • Medical or legal referral• Inoculation information • Hospital admission guarantee • Translation service • Lost Baggage retrieval • Passport/visa information • Emergency cash advance* • Bail bond* • Prescription drug/eyeglass replacement* • ID Theft Resolution Service. * Payment reimbursement to the Assistance Company is Your responsibility.

24/7 Worldwide Assistance Services
Travel Assistance, Medical Emergency, Concierge Service and ID Theft Service
CALL TOLL FREE: (Within the United States and Canada)
800-494-9907
OR CALL COLLECT
202-659-7775 (From all other locations).

The Travel Assistance feature provides a variety of travel related services. Services offered include:

• Medical evacuation
• Medically necessary repatriation
• Repatriation of remains
• Medical or legal referral
• Hospital admission guarantee
• Translation service
• Lost Baggage retrieval
• Inoculation information
• Passport / visa information
• Emergency cash advance *
• Prescription drug / eyeglass replacement *
• Bail bond *

* Payment reimbursement to the Assistance Company is Your responsibility.

Travel assistance services are provided by an independent organization and not by Arch Insurance Company or Travel Insured International.. There may be times when circumstances beyond the Assistance Company's control hinder their endeavors to provide travel assistance services. They will, however, make all reasonable efforts to provide travel assistance services and help you resolve your emergency situation.

TRAVEL ASSISTANCE
You can access a wide-range of valuable services, through a toll-free telephone call, 24-hours a day, 7 days a week. Travel Assistance provides a variety of travel related services, including:

• Medical evacuation/repatriation
• Repatriation of remains
• Medical or legal referral
• Hospital admission guarantee
• Emergency cash transfer *
• Translation service
• Prescription drug-eyeglass replacement
• Passport/visa information
• Bail bond *
• Lost baggage retrieval
• Inoculation information

* Benefit reimbursement to the Assistance Company is your responsibility.

For Travel Assistance contact details, please refer to your Confirmation of Coverage.

The following benefits are service benefits only, not insurance benefits. Any costs incurred for these services will be the responsibility of the Insured, unless specifically covered elsewhere under the Policy.

24-HOUR MEDICAL ASSISTANCE

24-Hour Medical Monitoring: Physicians monitor your condition by maintaining close contact with the attending Physicians, your family Physician and Immediate Family Members.

Medical Evacuation: Arrangements for any and all means necessary to transport you back home when medically necessary.

Emergency Medical Payments: If a Hospital demands cash deposit or settlement prior to leaving, arrangements will be made for the advancement of funds to cover on-site medical expenses.

Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier.

Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with you to be flown home with an attendant, if necessary.

Family Visit: If you are hospitalized for more than 7 days, arrangements will be made for transportation of an Immediate Family Member or close friend to visit you.

Transportation of Mortal Remains: In the event of death while traveling, arrangements and payment for the return of remains to the place of burial.

24-HOUR TRAVEL ASSISTANCE

Travel Documents Assistance: Help retrieve, report, and reissue lost or stolen travel documents.

Emergency Cash Transfer: Coordinate with you and/or a wire agency for emergency cash advances to obtain funds in local currency for medical or travel emergencies.

Emergency Message Center : Transmission of emergency messages to family and business associates.

Interpretation Services: Provide emergency language support or referral to the appropriate local services.

Live Messaging: Relay of e-mail or phone message to family, friends, or business associates.

Pre-trip Travel Advice: Around-the-clock access to passport, visa, inoculation, and vaccine requirements; travel advisories; embassy and consulate contacts; travel health advisories; weather and currency information – all for your planned Destination.

24-Hour Legal Assistance: In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees.

CONCIERGE SERVICES (If purchased)

Restaurant Referrals and Reservations: Provides restaurant recommendations based on your needs and desires, and then makes reservations at the recommended restaurant. Based on availability.

Ground Transportation: Locates and arranges for a transportation service to pick you up and deliver you to your desired destination.

Event Ticketing: Assists with the purchase of tickets to sporting events, theatre, concerts, etc. Based on availability.

Tee Times and Course Recommendations: Makes tee time reservations at available golf courses and recommends alternatives in case of an over booked course. Based on availability.

Floral Services: Orders flowers for such events as birthdays, anniversaries, holidays, and other special occasions.

The above services provided by the Worldwide Assistance Center are non-insurance services through AIG Travel Assist.

Preferred Provider Network - Make sure you call the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) before you seek medical care while traveling. Where available, we can arrange direct payment to a member of our preferred medical network, saving you the time and paperwork associated with reimbursement of medical expenses. Our assistance coordinators also can help you locate the nearest and most appropriate medical provider, monitor your care, and provide updates to your family and/or employer.

The following benefits are service benefits only, not insurance benefits. Any costs incurred for these services will be the responsibility of the Insured, unless specifically covered elsewhere under the Policy.

24-HOUR MEDICAL ASSISTANCE

24-Hour Medical Monitoring: Physicians monitor your condition by maintaining close contact with the attending Physicians, your family Physician and Immediate Family Members.

Medical Evacuation: Arrangements for any and all means necessary to transport you back home when medically necessary.

Emergency Medical Payments: If a Hospital demands cash deposit or settlement prior to leaving, arrangements will be made for the advancement of funds to cover on-site medical expenses.

Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier.

Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with you to be flown home with an attendant, if necessary.

Family Visit: If you are hospitalized for more than 7 days, arrangements will be made for transportation of an Immediate Family Member or close friend to visit you.

Transportation of Mortal Remains: In the event of death while traveling, arrangements and payment for the return of remains to the place of burial.

24-HOUR TRAVEL ASSISTANCE

Travel Documents Assistance: Help retrieve, report, and reissue lost or stolen travel documents.

Emergency Cash Transfer: Coordinate with you and/or a wire agency for emergency cash advances to obtain funds in local currency for medical or travel emergencies.

Emergency Message Center : Transmission of emergency messages to family and business associates.

Interpretation Services: Provide emergency language support or referral to the appropriate local services.

Live Messaging: Relay of e-mail or phone message to family, friends, or business associates.

Pre-trip Travel Advice: Around-the-clock access to passport, visa, inoculation, and vaccine requirements; travel advisories; embassy and consulate contacts; travel health advisories; weather and currency information – all for your planned Destination.

24-Hour Legal Assistance: In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees.

24-HOUR LIVETRAVEL® SERVICES

Provides 24-hour assistance for emergency travel arrangements by a certified travel agent, to help you make emergency travel changes; such as rebooking flights, making hotel reservations, tracking lost luggage, and replacing lost credit cards. Call the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) for assistance.

CONCIERGE SERVICES (If purchased)

Restaurant Referrals and Reservations: Provides restaurant recommendations based on your needs and desires, and then makes reservations at the recommended restaurant. Based on availability.

Ground Transportation: Locates and arranges for a transportation service to pick you up and deliver you to your desired destination.

Event Ticketing: Assists with the purchase of tickets to sporting events, theatre, concerts, etc. Based on availability.

Tee Times and Course Recommendations: Makes tee time reservations at available golf courses and recommends alternatives in case of an over booked course. Based on availability.

Floral Services: Orders flowers for such events as birthdays, anniversaries, holidays, and other special occasions.

The above services provided by the Worldwide Assistance Center are non-insurance services through AIG Travel Assist.

Preferred Provider Network - Make sure you call the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) before you seek medical care while traveling. Where available, we can arrange direct payment to a member of our preferred medical network, saving you the time and paperwork associated with reimbursement of medical expenses. Our assistance coordinators also can help you locate the nearest and most appropriate medical provider, monitor your care, and provide updates to your family and/or employer.

All benefits provided are service benefits, not financial benefits. Any costs associated with benefits not purchased will be paid by the named Insured.

24-Hour Medical Assistance
24-Hour Medical Monitoring: Physicians monitor the Insured’s condition by maintaining close contact with the attending physicians, his/her family Physician, and Immediate Family Members.
Medical Evacuation:
Arrangements for any and all means necessary to transport the Insured back home when medically necessary. Emergency Medical Payments: If a Hospital demands a cash deposit or settlement prior to leaving, Travel Guard will assist in arranging the advancement of funds to cover on-site Medical Expenses.
Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier. Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with the Insured to be flown home.
Family Visit: If the Insured is hospitalized for ten or more days, Travel Guard will arrange transportation for an Immediate Family Member or close friend to visit him/her.
Transportation of Mortal Remains: In the event of death while traveling, arrangements and payment for the return of remains to the place of burial.

24-Hour Legal Assistance
In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees.

24-Hour Travel Assistance
Travel Documents Assistance: Travel Guard will help retrieve, report, and reissue lost or stolen travel documents.
Emergency Cash Transfer: Travel Guard will, whenever possible, coordinate with the Insured and a wire agency, in obtaining funds in local currency for medical or travel emergencies
. Emergency Message Center: Transmission of emergency messages to family and business associates.
Interpretation Services: Travel Guard will provide emergency language support or referral to the appropriate local services.24-Hour Emergency Assistance Telephone Numbers
Continental USA………1.877.248.8992
International.………1.715.345.0505
LiveTravel 24-Hour Assistance.………1.800.826.8597
Be sure to use the appropriate country and city codes when calling.
- KEEP THESE NUMBERS WITH YOU WHEN YOU TRAVEL -

All benefits provided are service benefits, not financial benefits. Any costs associated with benefits not purchased will be paid by the named Insured.

24-Hour Medical Assistance
24-Hour Medical Monitoring: Physicians monitor the Insured’s condition by maintaining close contact with the attending physicians, his/her family Physician, and Immediate Family Members.
Medical Evacuation:
Arrangements for any and all means necessary to transport the Insured back home when medically necessary. Emergency Medical Payments: If a Hospital demands a cash deposit or settlement prior to leaving, Travel Guard will assist in arranging the advancement of funds to cover on-site Medical Expenses.
Prescription Assistance: Replacement of lost or stolen medication, through a local pharmacy or special courier. Transportation of Dependents: In the event of hospitalization, arrangements will be made for unattended minors traveling with the Insured to be flown home.
Family Visit: If the Insured is hospitalized for ten or more days, Travel Guard will arrange transportation for an Immediate Family Member or close friend to visit him/her.
Transportation of Mortal Remains: In the event of death while traveling, arrangements and payment for the return of remains to the place of burial.

24-Hour Legal Assistance
In a legal emergency, referral to a local legal advisor and advance of funds for bail and legal fees.

24-Hour Travel Assistance
Travel Documents Assistance: Travel Guard will help retrieve, report, and reissue lost or stolen travel documents.
Emergency Cash Transfer: Travel Guard will, whenever possible, coordinate with the Insured and a wire agency, in obtaining funds in local currency for medical or travel emergencies
. Emergency Message Center: Transmission of emergency messages to family and business associates.
Interpretation Services: Travel Guard will provide emergency language support or referral to the appropriate local services.24-Hour Emergency Assistance Telephone Numbers
Continental USA………1.877.248.8992
International.………1.715.345.0505
LiveTravel 24-Hour Assistance.………1.800.826.8597
Be sure to use the appropriate country and city codes when calling.
- KEEP THESE NUMBERS WITH YOU WHEN YOU TRAVEL -

Travel Assistance provides a variety of travel related services. Services offered include:

• Medical evacuation / repatriation;
• Repatriation of remains;
• Medical or legal referral;
• Hospital admission guarantee;
• Emergency cash advance *;
• Translation service;
• Prescription drug / eyeglass replacement *;
• Passport / visa information; bail bond *;
• Lost baggage retrieval;
• Inoculation information.

* Payment reimbursement to the Assistance Company is your responsibility

Various 24-Hour Emergency Assistance Services are provided along with the CSA Travel Protection plans. A description of all 24-Hour Emergency Assistance Services are contained in this document. The 24-Hour Emergency Assistance Services are only available to persons whose primary residence is in the United States or Canada. This plan is administered by CSA Travel Protection and Insurance Services.

HOW TO CALL THE 24-HOUR EMERGENCY HOTLINE
If you need emergency help for an available service, you can call toll-free 24 hours a day to (866) 922-0278 from within the United States, or call collect to (202) 974-6480 from around the world.

When calling, you should have available your Policy/Reference number and Plan Code, your location, a local telephone number, and details of the situation. After your coverage has been verified, the assistance provider will assist you. If you cannot call collect from your location, dial direct and give the assistance provider your telephone number and location and they will call you back.

To call collect from a foreign country you may first need to reach a live operator on the line. In some cases, that operator may not understand how to process collect calls to the United States. To be prepared, please visit www.consumer.att.com/global/english/away/directservice.html for information on how to reach an English-speaking operator. If you were unable to reach CSA collect and paid for your call, we will ask you for a number to call you back so you will pay no further charges.

In the event of a life-threatening emergency, please first call the local emergency authorities to receive immediate assistance and then contact the assistance provider.

There may be times when circumstances beyond the assistance provider’s control hinder their endeavors to provide help services; however, they will make all reasonable efforts to provide services and help resolve your problem.

The assistance provider cannot be held responsible for failure to provide, or for delay in providing services when such failure or delay is caused by conditions beyond its control, including but not limited to flight conditions, labor disturbance and strike, rebellion, riot, civil commotion, war or uprising, nuclear accidents, natural disasters, acts of God or where rendering service is prohibited by local law or regulations.

The assistance provider's staff will do their best to refer you to the appropriate providers. However, the assistance provider and CSA cannot be held responsible for the quality or results of any services provided by these independent practitioners.

AVAILABILITY OF SERVICES
You are eligible for informational and concierge services at any time after you purchase this plan.

The Emergency Assistance Services become available when you actually start your trip.

Emergency Assistance, Concierge and Informational Services end the earliest of: midnight on the day the program expires; when you reach your return destination; or when you complete your trip.

INFORMATIONAL SERVICES
The assistance provider offers a wide range of informational services before you leave home and during your trip, including: Visa, Passport, Inoculation and Immunization Requirements, Cultural Information, Temperature, Weather Conditions, Embassy and Consulate Referrals, Foreign Exchange Rates, and Travel Advisories.

EMERGENCY ASSISTANCE SERVICES

Medical Referral
Traveling Companion Assistance
Emergency Cash Transfer
Legal Referral
Locating Lost or Stolen Items
Replacement of Medication and Eyeglasses
Embassy and Consular Services
Worldwide Medical Information
Interpretation/Translation
Emergency Message Relay
Pet Return
Vehicle Return

The Travel Assistance feature provides a variety of travel related services. Services offered include: Medical evacuation / repatriation · Repatriation of remains · Medical or legal referral · Hospital admission guarantee · Emergency cash advance* · Translation service · Prescription drug / eyeglass replacement* Passport / visa information · Bail bond* · Lost Baggage retrieval · Inoculation information
* Payment reimbursement to the Assistance Company is Your responsibility

For travel assistance services only
CALL TOLL FREE: 800-690-6295 (within the United States and Canada)
OR CALL COLLECT: 317-818-2808 (from all other locations)

The Travel Assistance feature provides a variety of travel related services. Services offered include: Medical evacuation / repatriation · Repatriation of remains · Medical or legal referral · Hospital admission guarantee · Emergency cash advance* · Translation service · Prescription drug / eyeglass replacement* Passport / visa information · Bail bond* · Lost Baggage retrieval · Inoculation information
* Payment reimbursement to the Assistance Comp