USI Affinity Claims
Claims Filing Number: 866-345-0975
Claims Hours of Operation: Weekdays, 8:00am - 6:00pm CST
Customer Service Number: 855-874-0255
Customer Service Hours of Operation: Weekdays, 9:00am - 7:00pm EST
24 Hour Emergency Assistance Numbers:
Inside USA 877-797-2680 (toll free)
Outside USA 786-838-0757 (collect call)
Mail to:
USI Affinity Travel Insurance Services
c/o Health Special Risk
4100 Medical Parkway
Carrollton, Texas 75007

For Use With These Policies:
Ruby, Diamond

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 16 awards in 6 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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