Squaremouth informs travelers about events that are expected to have a major impact on travel. This is not a comprehensive list of all worldwide events.

Bali Volcanic Eruption

Bali Volcanic Eruption – Provider Position Statements

Bali Volcanic Eruption – Provider Position Statements

Last Updated:

Official position statements from Squaremouth’s travel insurance providers about coverage for the Bali Volcanic Eruption.

GeoBlue

Bali, Indonesia has seen continued activity from Mount Agung since early Saturday, November 25th, 2017. Two eruption plumes within the same week, rising up to 4 km above the crater, sparked concern after magma was seen rising to the surface and a dark layer of ash led some airlines to cancel flights due to a lack of visibility. On Tuesday, November 28th,the National Disaster Mitigation Agency extended closure of Ngurah International Airport until Wednesday, November 29th at 11 p.m. locally. Up to 500 flights have been cancelled, tens of thousands of residents in villages surrounding the volcano have been evacuated, and thousands of tourists and passengers have been left stranded in Bali. Residents and those traveling in the affected area have been advised to heed all directives from the local government and media sources as the situation unfolds.

GeoBlue has dedicated multilingual resources available 24/7 for members who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on geobluetravelinsurance.com or download the GeoBlue member app to view security profiles and/or sign up for news alerts.

HTH Worldwide

Bali, Indonesia has seen continued activity from Mount Agung since early Saturday, November 25th, 2017. Two eruption plumes within the same week, rising up to 4 km above the crater, sparked concern after magma was seen rising to the surface and a dark layer of ash led some airlines to cancel flights due to a lack of visibility. On Tuesday, November 28th,the National Disaster Mitigation Agency extended closure of Ngurah International Airport until Wednesday, November 29th at 11 p.m. locally. Up to 500 flights have been cancelled, tens of thousands of residents in villages surrounding the volcano have been evacuated, and thousands of tourists and passengers have been left stranded in Bali. Residents and those traveling in the affected area have been advised to heed all directives from the local government and media sources as the situation unfolds.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for missed connections or Trip Delay. For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

MedjetAssist

Medjet is aware of the volcanic activity in Bali, and is monitoring the situation. We remind all MedjetAssist Members who may be affected that the Medical Emergency number at Medjet is +1.205.595.6626 worldwide (collect). For MedjetHorizon Members, we remind them that the number for Security and Crisis Response is +1.619.717.8549 worldwide (collect). No actions are being taken currently. We remind all members in Bali, or heading to Bali, to make sure their family and emergency contact information is updated in our system. Member Services can be reached by calling 1.800.527.7478 (US & Canada).

Tin Leg

On November 27, 2017 local time (November 26 ET), Bali’s Mount Agung erupted, forcing thousands to evacuate and Bali’s Ngurah Rai International Airport to close, leaving more than 50,000 travelers stranded.

What you need to know about your policy:
On September 26, 2017, an eruption warning was issued for the volcano. As of September 26, the volcanic eruption is no longer considered an unforeseen event. Coverage related to the volcano is not available for Tin Leg policies purchased after this date.

Tin Leg policies purchased on or prior to September 26 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disasters:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • A mandatory evacuation is ordered by local authorities at your destination. You must have 50% or less of your trip remaining when the evacuation ends to be eligible for this benefit.

Travel Delay coverage for Natural Disasters:
In order for a volcanic eruption to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the eruption.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Trawick

Trawick Members who have a Safe Travels USA trip Protection , Safe Travels Multinational Trip Protection, Safe Travels 3 in 1, Single Trip or First Class policy that was purchased before the Volcano erupted, may be eligible for Trip Cancellation, Trip Interruption, Travel Delay and or Emergency Assistance if they are directly affected by the earthquake. Please see the policy wording for more details or contact Trawick International at 888-301-9289. Members who are currently in Bali covered by any other Trawick International protection program that need medical attention due to an injury or sickness as a result of the earthquake will be covered the same as any other injury or sickness. Please contact GBG Assist 877-916-7920 to find a provider in the area or ask questions about what coverage you may have that can be used for an Emergency or to cancel your trip. The Volcano is no longer considered an unforeseen event for new purchases of Trip Cancellation protection.