Squaremouth informs travelers about events that are expected to have a major impact on travel. This is not a comprehensive list of all worldwide events.

California Wildfires

California Wildfires – Provider Position Statements

California Wildfires – Provider Position Statements

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2018 California Wildfires: Official position statements from Squaremouth’s travel insurance providers about coverage for the California wildfires, which began in July 2018.

AXA Assistance USA

The State of California has been affected by a series of wildfires causing destruction throughout the state. We urge all of our customers to take care if choosing to travel to the affected areas.

Please note that these fires may qualify as an Unforeseen event under the terms and conditions of the AXA Travel Insurance Plan. Policies for traveling to the affected areas may be covered if they were purchased prior to the start of the fires. Please refer to your policy for available benefits, terms, conditions, limits and exclusions.

Policies purchased after the start of the fires do not cover this event as it is no longer considered Unforeseen.

For updated information regarding this event, please visit: http://fire.ca.gov/current_incidents/

We urge you to contact your travel supplier(s) prior to canceling your travel arrangements. Airlines and other travel suppliers may allow you to change your dates of travel without fees and penalties. If your travel supplier allows you to change the dates of your trip, you may also change the dates of your travel insurance plan by called AXA at 1-855-327-1442.

For information on how to file a travel insurance claim, please call 1-855-327-1442 or email ustravel@axa-assistance.us.

 

2017 California Wildfires: Official position statements from Squaremouth’s travel insurance providers about coverage for the California wildfires, which began in October 2017.

Global Alert

On Sunday, October 8th, evacuations were issued in northern California due to spreading wildfires. The fires continue to burn in the wine country regions of the state and it is unclear when they will be stopped. Global Alert understands those scheduled to travel to or from this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel protection now to cover the California wildfires as Global Alert plans do not provide coverage for an event that is foreseeable prior to the purchase of travel protection. In this case, plans purchased on or after October 8th, 2017 will not cover losses related to these wildfires.

Plans purchased on or before October 7th, 2017 may have coverage for these fires, as wildfires are considered as natural disasters in Global Alert travel protection plans. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 9 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – Global Alert plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the fires and you must leave or return later than originally scheduled. Depending on the Global Alert plan, covered reasons to interrupt the trip can include: 12 hour or more flight delay due to weather; or your home or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call Global Alert.

Trip Cancellation – Should your flight be delayed or canceled due to the wildfires, Global Alert plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Based on the plan selected, Global Alert can also cover you if your destination is officially declared uninhabitable, or if your home is made uninhabitable. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the California wildfires. The coverage available for your trip will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact Global Alert with questions. Agents are available 24/7 and happy to help.

HTH Worldwide

Over 100 people have been reported missing and 15 deaths confirmed after more than a dozen wildfires swept across Northern California igniting Sunday night, October 8, 2017. The largest fires, in Sonoma, Napa and Mendocino counties commonly known as “wine country”- have forced more than 20,000 people to evacuate and have left 91,000 California residents without power. Authorities claim it is still too early to tell whether the fires were manmade incidents or caused by lightning, although lightning is unlikely. Search and rescue missions are underway, as are efforts to extinguish the fires, which gained intensity due to high wind speeds and dry climate. Residents and travelers in the affected areas are being asked to evacuate and all non-essential travel to the impacted counties should be avoided at this time.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for Missed Connection, Trip Delay or Trip Cancellation/Interruption if a natural disaster at the site of your destination renders your destination accommodations uninhabitable. For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members in California who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Tin Leg

On October 8, 2017, a series of wildfires began in California. Multiple fires rages throughout the state, igniting more than 100,000 acres of land.

What you need to know about your policy:
As of October 8, the California wildfires are no longer considered an unforeseen event. Coverage related to the fires is not available for Tin Leg policies purchased after this date.

Tin Leg policies purchased on or prior to October 8 may provide coverage related to the event, including Trip Cancellation and Trip Interruption benefits.

Trip Cancellation and Trip Interruption coverage for Hurricane and Weather:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • A mandatory evacuation is ordered by local authorities at your destination. You must have 50% or less of your trip remaining when the evacuation ends to be eligible for this benefit.

In addition to Trip Cancellation and Trip Interruption coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the hurricane.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

TripAssure

On Sunday, October 8th, evacuations were issued in northern California due to spreading wildfires. The fires continue to burn in the wine country regions of the state and it is unclear when they will be stopped. TripAssure understands those scheduled to travel to or from this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel protection now to cover the California wildfires as TripAssure plans do not provide coverage for an event that is foreseeable prior to the purchase of travel protection. In this case, plans purchased on or after October 8th, 2017 will not cover losses related to these wildfires.

Plans purchased on or before October 7th, 2017 may have coverage for these fires, as wildfires are considered as natural disasters in TripAssure travel protection plans. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – TripAssure plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the fires and you must leave or return later than originally scheduled. Depending on the TripAssure plan, covered reasons to interrupt the trip can include: 12 hour or more flight delay due to weather; or your home, work, or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call TripAssure.

Trip Cancellation – Should your flight be delayed or canceled due to the wildfires, TripAssure plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Based on the plan selected, TripAssure can also cover you if your destination is officially declared uninhabitable due to the fires, or if your home or work place is made uninhabitable. A mandatory evacuation can also be considered, if when the evacuation ends and there is less than half or less than 4 days left of your trip. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the California wildfires. The coverage available for your trip will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TripAssure with questions. Agents are available 24/7 and happy to help.