Caribbean Hurricane Maria

Hurricane Maria – Provider Position Statements

Hurricane Maria – Provider Position Statements

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Official position statements from Squaremouth’s travel insurance providers about coverage for Hurricane Maria.

APRIL Travel Protection

Please be advised that Hurricane Maria falls within our April’s policy terms and conditions as inclement weather and potentially a natural disaster.

The NOAA National Hurricane Center issued a Tropical Storm warning naming Maria at 2100 UTC / 5PM AST Saturday, September 16, 2017.

For Hurricane Maria, policies purchased prior to 5PM AST September 16, 2017 may cover the event. As of then, it’s no longer considered unforeseen, so it will not be covered.

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date and time of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy.
    For more information on the status of these storms, please refer to: http://www.nhc.noaa.gov/text/refresh/MIATCVAT5+shtml/181204.shtml .

You may also contact April’s Customer Service for additional coverage questions or claims at 855-277-4587 and service@apriltravelprotection.com, while our Assistance Department is available for emergency situations 24/7, 365 days.

April 24/7 Assistance Department contact information:
2Call Collect: 305-455-0307
Assistance Email: assistus@apriltravelprotection.com

AXA Assistance USA

AXA Assistance USA is directly supporting customers affected by Hurricane Maria.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us
Please be advised that Hurricane Maria falls within our guidelines, policy terms and conditions as inclement weather and potentially a natural disaster. The NOAA National Hurricane Center issued a Tropical Storm warning naming Maria 2100 UTC (5PM AST) Saturday, September 16, 2017.

Policies purchased prior to 5PM AST September 16, 2017 may cover the event. As of then, it’s no longer considered unforeseen, so it will not be covered. For more information on the status of these storms, please refer to:
http://www.nhc.noaa.gov/text/refresh/MIATCVAT5+shtml/181204.shtml?

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date and time of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy. All claims should be adjudicated on their own circumstances and merits.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us

Global Alert

On Saturday, September 16th, Tropical Storm Maria officially formed in the Atlantic Ocean and has since grown to hurricane strength. While travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. Global Alert understands those with plans to travel to this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel protection now to cover Maria as Global Alert plans do not provide coverage for a storm that was already named prior to the purchase of travel protection. In this case, plans purchased on or after September 16th, 2017 will not cover losses related to Maria.

Plans purchased on or before September 15th, 2017 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 9 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – Global Alert plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. Depending on the Global Alert plan, covered reasons to interrupt the trip can include: 12 hour or more flight delay due to weather; or your home or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call Global Alert.

Trip Cancellation – Should your flight be delayed or canceled due to Maria, Global Alert plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Based on the plan selected, Global Alert can also cover you if your destination is officially declared uninhabitable, or if your home is made uninhabitable due to the storm. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Hurricane Maria and your trip will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact Global Alert with questions. Agents are available 24/7 and happy to help.

Tin Leg

On September 16, 2017, Hurricane Maria became a named tropical storm, and the storm developed into a hurricane on September 17.

What you need to know about your policy:
As of September 16, Hurricane Maria is no longer considered an unforeseen event. Coverage related to the storm is not available for Tin Leg policies purchased after this date.

Tin Leg policies purchased on or prior to September 16 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Hurricane and Weather:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • A mandatory evacuation is ordered by local authorities at your destination. You must have 50% or less of your trip remaining when the evacuation ends to be eligible for this benefit.

Travel Delay coverage for Hurricane and Weather:
In order for a storm to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the hurricane.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

TravelSafe

On Saturday, September 16th, Tropical Storm Maria officially formed in the Atlantic Ocean and has since grown to hurricane strength. While travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. TravelSafe understands those with plans to travel to this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel protection now to cover Maria as TravelSafe plans do not provide coverage for a storm that was already named prior to the purchase of travel protection. In this case, plans purchased on or after September 16th, 2017 will not cover losses related to Maria.

Plans purchased on or before September 15th, 2017 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – TravelSafe plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. Depending on the TravelSafe plan, covered reasons to interrupt the trip can include: 12 hour or more flight delay due to weather; home, work, or accommodations at your destination made uninhabitable; or a Hurricane warning from NOAA within 24 hours of departure. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call TravelSafe.

Trip Cancellation – Should your flight be delayed or canceled due to Maria, TravelSafe plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Based on the plan selected, TravelSafe can also cover you if your destination is officially declared uninhabitable due to the storm, if your home or work place is made uninhabitable, or if your destination is under an official Hurricane warning issued by NOAA within 24 hours of the trip. A mandatory evacuation can also be considered, if when the evacuation ends and there is less than half or less than 4 days left of your trip. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Hurricane Maria and your trip will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.

TripAssure

On Saturday, September 16th, Tropical Storm Maria officially formed in the Atlantic Ocean and has since grown to hurricane strength. While travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. TripAssure understands those with plans to travel to this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel protection now to cover Maria as TripAssure plans do not provide coverage for a storm that was already named prior to the purchase of travel protection. In this case, plans purchased on or after September 16th, 2017 will not cover losses related to Maria.

Plans purchased on or before September 15th, 2017 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – TripAssure plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. Depending on the TripAssure plan, covered reasons to interrupt the trip can include: 12 hour or more flight delay due to weather; home, work, or accommodations at your destination made uninhabitable; or a hurricane warning from NOAA within 24 hours of departure. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call TripAssure.

Trip Cancellation – Should your flight be delayed or canceled due to Maria, TripAssure plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Based on the plan selected, TripAssure can also cover you if your destination is officially declared uninhabitable due to the storm, if your home or work place is made uninhabitable, if your destination is under an official hurricane warning issued by NOAA within 24 hours of the trip. A mandatory evacuation can also be considered, if when the evacuation ends and there is less than half or less than 4 days left of your trip. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. Read a more detailed summary of storm coverage in the post Travel Protection Guide for Hurricane Season 2017. The coverage available for Hurricane Maria and your trip will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TripAssure with questions. Agents are available 24/7 and happy to help.