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China Earthquake

China Earthquake – Provider Position Statements

China Earthquake – Provider Position Statements

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Official positions statements from Squaremouth’s travel insurance providers on the earthquake in China’s Sichuan province, near the popular tourist area of Jiuzhaigou, killing at least 19 people and injuring more than 200 others.

AXA Assistance USA

AXA Assistance USA is directly supporting customers affected by the Earthquake in China.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us

As with any natural disaster, the earthquake which occurred in the Chinese Provinces of Sichuan and Gansu falls within American Modern guidelines, policy terms and conditions as a natural disaster. Policies purchased prior to the occurrence would cover the event. As of then, it is longer considered unforeseen, and would not be covered.
The quake hit Tuesday, August 8, 2017 at 09:19 p.m. local time(9:19am EDT) in the Ngawa prefecture.

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy. All claims should be adjudicated on their own circumstances and merits.

For any questions or to receive Assistance service related to this incident please contact us at 1-855-327-1430 or ustravel@axa-assistance.us.

GeoBlue

On Tuesday, August 8th 2017 an earthquake measuring 6.5 in magnitude struck Jiuzhaigou county, a remote and mountainous part of the southwestern province of Sichuan. The Sichuan government said five people had been killed and more than 60 were injured. Those in the region should follow any emergency directives issued by authorities, be mindful of potential aftershocks and monitor local media sources for any earthquake-related developments.

GeoBlue has dedicated multilingual resources available 24/7 for members in Jiuzhaigou county who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on geobluetravelinsurance.com or download the GeoBlue member app to view security profiles and/or sign up for news alerts.

HTH Worldwide

On Tuesday, August 8th 2017 an earthquake measuring 6.5 in magnitude struck Jiuzhaigou county, a remote and mountainous part of the southwestern province of Sichuan. The Sichuan government said five people had been killed and more than 60 were injured. Those in the region should follow any emergency directives issued by authorities, be mindful of potential aftershocks and monitor local media sources for any earthquake-related developments.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for missed connections or Trip Delay. For assistance with these and any other benefits, please contact our customer service team.

HTH Worldwide has dedicated multilingual resources available 24/7 for members in Jiuzhaigou county who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on hthtravelinsurance.com or download the mPassport member app to view security profiles and/or sign up for news alerts.

MedjetAssist

Medjet is aware of the earthquake in China, and is monitoring the situation. We remind all MedjetAssist Members who may be affected that the Medical Emergency number at Medjet is +1.205.595.6626 worldwide (collect).

Tin Leg

On August 8, 2017, an earthquake occurred in China’s Sichuan province, near the popular tourist area of Jiuzhaigou, killing at least 19 people and injuring more than 200 others.

What you need to know about your policy:
As of August 8, 2017, the earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to August 8, 2017, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disaster:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • Mandatory evacuation ordered by local authorities at your destination due to the earthquake. You must have 50% or less of Your Trip remaining at the time the mandatory evacuation ends, in order for this benefit to be payable.

Travel Delay coverage for Natural Disaster:
In order for an earthquake to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the earthquake.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.