Last Updated: 11/13/14

The MERS Outbreak and Travel Insurance Information Center contains a collection of resources including travel insurance provider position statements, FAQs, and travel alerts related to the MERS outbreak. Travel insurance position statements and FAQs included in this Information Center are subject to change at any time.

Squaremouth’s industry experts regularly update this database and are on hand to answer your questions. Please contact customer service for more information. We are available by chat and by phone at 1-800-240-0369, 24 hours a day, 365 days a year.

FAQs

  • Can I still purchase a travel insurance policy to cover MERS?

    Yes, travelers are still able to purchase a travel insurance policy to cover MERS.

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  • Can I cancel a trip because of MERS?

    Canceling a trip due to the fear of contracting MERS is not a covered reason under travel insurance cancellation benefits.

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  • Can I purchase a policy after becoming infected with MERS?

    Yes, however, if you purchase a policy after becoming infected with MERS, the illness will be treated the same as all other pre-existing medical conditions.

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  • What happens if I become infected with MERS while traveling?

    If you have been infected with MERS while traveling, please contact the 24-hour emergency assistance number provided to you with your travel insurance policy.

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  • If I become infected with MERS, can I be medically evacuated out of the country?

    If you are infected with MERS while traveling, please contact the emergency assistance number provided to you by your travel insurance carrier.

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  • Will my coverage extend if I’m quarantined due to MERS?

    Yes, most policy coverage will automatically extend if you are unable to return home on your scheduled return date due to an unexpected illness or hospitalization.

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  • When do I need to purchase a policy to have coverage for MERS?

    If you are concerned about MERS affecting your travel plans, we recommend that you purchase a travel insurance policy sooner, rather than later. Currently, MERS is not listed as an exclusion by most of the providers on the Squaremouth platform, and is still considered an unforeseen event.

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