Last Updated: 11/15/16

An earthquake occurred on the South Island of New Zealand on November 13, 2016 (November 14 local time).

Many policies include coverage for natural disasters. If you had a travel insurance policy in effect before November 13, you may be able to cancel your upcoming trip to the New Zealand, or return home early from your trip, if you meet your policy’s requirements. Check with your provider, or view our provider position statements for the New Zealand earthquake, to see what coverage may be available.

This resource is updated regularly with frequently asked questions, provider position statements, and more related to the Nov. 13 earthquake in New Zealand. Information included in this database is subject to change at any time.

If you are currently in New Zealand, contact your provider's 24-Hour Emergency Assistance for help.

You must have had a policy in place before November 13 to be eligible for coverage for the New Zealand earthquake.

You may be able to cancel your upcoming trip to New Zealand, or return home early from your trip, if you meet your policy's requirements.

Contact Squaremouth’s travel insurance experts with your questions. We are available 24 hours a day, 365 days a year by chat and by phone at 1-800-240-0369.

Fact Sheets and Press Releases

  • Earthquakes and Travel Insurance Fact Sheet: Squaremouth Explains Coverage For Affected Travelers

    Squaremouth, a leading travel insurance comparison site, explains travel insurance coverage when an earthquake occurs at your destination before or during your trip.

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FAQs

  • Am I covered if my trip is delayed because of the earthquake?

    If your travel is delayed due to the earthquake, you may be covered for additional expenses during the delay if you had a policy in place before the earthquake occurred.

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  • Can I cancel my upcoming trip because of the earthquake?
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    You may be covered to cancel your trip due to the earthquake, as long as you had a policy in place before the earthquake occurred and you meet your policy's cancellation requirements.

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  • Can I still buy travel insurance for my upcoming trip?
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    Policies are still available for future travel. However, policies can no longer be purchased for the earthquake that has already occurred.

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  • What coverage do I have if an earthquake strikes while I’m at my destination?
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    If you had a policy in place before the earthquake occurred, you may be eligible for travel insurance coverage under various benefits, including Emergency Medical, Medical Evacuation, Trip Interruption and Travel Delay.

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  • Does my travel insurance cover me to come home early because of the earthquake?

    You may be covered to return home early due to the earthquake under the Trip Interruption benefit if you meet your policy's requirements. The policy must have been purchased before the earthquake occurred.

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  • Can I cancel due to the earthquake if I have Cancel For Any Reason?

    If you had a policy in place that included Cancel For Any Reason before the earthquake occurred, you may be covered to cancel your trip due to the earthquake.

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  • What if I’m afraid to travel due to the earthquake?

    Unfortunately, fear of traveling is not a covered reason to cancel on most travel insurance policies.

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