Last Updated: 11/15/16

An earthquake occurred on the South Island of New Zealand on November 13, 2016 (November 14 local time).

Many policies include coverage for natural disasters. If you had a travel insurance policy in effect before November 13, you may be able to cancel your upcoming trip to the New Zealand, or return home early from your trip, if you meet your policy’s requirements. Check with your provider, or view our provider position statements for the New Zealand earthquake, to see what coverage may be available.

This resource is updated regularly with frequently asked questions, provider position statements, and more related to the Nov. 13 earthquake in New Zealand. Information included in this database is subject to change at any time.

If you are currently in New Zealand, contact your provider's 24-Hour Emergency Assistance for help.

You must have had a policy in place before November 13 to be eligible for coverage for the New Zealand earthquake.

You may be able to cancel your upcoming trip to New Zealand, or return home early from your trip, if you meet your policy's requirements.

Contact Squaremouth’s travel insurance experts with your questions. We are available 24 hours a day, 365 days a year by chat and by phone at 1-800-240-0369.

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FAQs

  • What types of current events are covered by travel insurance?
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    Travel insurance can cover unforeseen events, including terrorist attacks, inclement weather and natural disasters.

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  • If there is a storm, when can I no longer be covered by travel insurance?
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    You can only be covered for a storm if you purchased your travel insurance policy before the storm was named.

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  • What if my flight is delayed because of the earthquake?

    Short Answer If you purchased a travel insurance policy before the earthquake occurred, you may be covered under your policy’s Travel Delay and Missed Connection benefits for a flight delay.

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  • Am I covered if I miss my connecting flight?

    You can be covered if you miss your connecting flight for a covered reason.

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  • Am I covered if I get bumped from an overbooked flight?

    Travel insurance will not provide coverage if you are bumped from an overbooked flight.

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  • Am I covered if I miss my flight because of long security lines?

    Travel insurance will not cover you if you miss your flight due to security delays.

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  • What if the roads are bad and I don’t want to travel?

    Choosing not to travel because the roads are bad is not a covered reason to cancel your trip, although some policies may provide coverage if road closures prevent you from traveling.

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  • How long do I need to be delayed to trigger coverage?

    Typically, you must be delayed at least 3-12 hours for coverage to begin, depending on the policy.

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  • See all 10 FAQs
  • What do I do if my flight is delayed or canceled due to bad weather?
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    If your flight is delayed or canceled due to inclement weather, you can contact your provider’s 24-Hour Emergency Assistance department to receive help.

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  • Can I cancel my trip due to a winter storm or blizzard?
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    You may be covered to cancel your trip if a winter storm or blizzard seriously impacts your travel and you had a policy in place before the storm was named.

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