The earthquake in Nepal has affected many residents and visitors and our thoughts go out to those who have been impacted by this devastating event. Allianz Global Assistance has fully staffed its Travel Operations Center and is currently assisting customers who are changing their travel plans, need travel assistance or would like to file a claim. As always, our primary concern is for the safety and well-being of our customers and we urge any customer who needs help to call us. We are here 24/7/365 to answer questions and provide travel assistance.
Allianz Travel Insurance customers should remember these important tips:
Customers should contact their travel provider prior to canceling their travel arrangements. Airlines and other travel suppliers may allow customers to change their dates of travel without fees and penalties. If the customer’s travel supplier allows them to change the dates of their trip, they may also change the dates on their travel insurance policy by visiting AllianzTravelInsurance.com or by calling the phone number on their certificate of insurance. While traveling, customers should take their travel insurance card with them. It includes their policy number and our toll free travel assistance phone number. Customers should also review their Letter of Confirmation and Certificate of Insurance/Policy to learn details about their coverage.
These coverage benefits may apply during an earthquake: The earthquake in Nepal became a known event on Saturday, April 25, 2015. Customers who purchased their travel insurance policy prior to that date, may be eligible for the following benefits:
If the customer’s Letter of Confirmation lists Trip Cancellation and/or Trip Interruption as benefits, customers may qualify for these benefits if their travel supplier experiences a complete cessation of services for 24 or more consecutive hours due to a natural disaster. They may also qualify if their destination becomes uninhabitable, if their policy includes that covered reason.
If the customer’s Letter of Confirmation lists Travel Delay as a benefit, they may be eligible to receive reimbursement for additional out of pocket transportation, lodging or meal expenses incurred as a result of a delay by their common carrier of six or more consecutive hours (please note: this benefit has a per person, per day maximum as well as a policy maximum). Some policies also provide coverage for pre-paid, non-refundable expenses lost due to the Travel Delay and may allow customers to cancel or interrupt their trip if their delay causes them to miss more than 50% of their scheduled trip.
In addition, coverage for Missed Connections and Delayed/Damaged/Lost Baggage may be available.
Customers should consult their policy for more information and to understand the important terms, conditions and exclusions that may impact their coverage during a natural disaster.