Extreme Weather

Nepal Earthquake – Travelex

Last Updated:


Updated: 04/29/2015

Thousands of people have been impacted by the earthquake in Nepal. As always, our primary concern is for the safety and well-being of our customers and we urge any customer who needs assistance to contact Travelex’s Travel Assistance Provider* for assistance with making travel arrangements.

For travelers inquiring about purchasing a Travelex protection plan after April 25, 2015, coverage will not be afforded as the current events are considered foreseen. For travelers who have purchased a Travelex protection plan on or before April 25, 2015 and incurred unforeseeable loss due to the earthquake in Nepal, coverage may be considered provided the traveler meets policy requirements.

The policy benefits (or “coverages”) conditions, limitations, and exclusions identified below may be relevant. These benefits, conditions, limitations, and exclusions are not meant to represent every term in the policy that is or may be impacted by this event. For more detailed summary of the benefits, conditions, limitations and exclusions, please review the Description of Coverage.

24 Hour Emergency Travel Assistance Services*
• Travelers may receive assistance ranging from emergency travel arrangements and money transfers to message relay services. For emergencies or travel assistance, please call On Call International at:
• Toll Free: 1-855-892-6495 (US or Canada) • Collect: 603-328-1373 (all other countries)

Policy Transfer Options
• If the Travel Supplier is able to re-accommodate the traveler for new travel dates or a new destination please contact our Customer Service team at 1-800-819-9004 to determine your policy transfer options.

Travelex provides all the tools you need to manage your insurance plan online. For expedited service, go to the Plan Holders tab on our website to file a claim, request plan documents or make a plan change.

NOTE: Please review your Description of Coverage for a summary of plan benefits that may or may not apply based upon your product purchased.