Japan Earthquake – Provider Position Statements

Official position statements from Squaremouth’s travel insurance providers on the earthquake near Fukushima, Japan on November 21, 2016.

Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection has been in contact with all our travelers affected by the strong earthquake that struck the Fukushima area Monday.

Depending on the BHTP policy purchased, travelers may be eligible for coverage that interrupts travel plans. Our customers can contact BHTP at 844-411-BHTP to review the specific benefits of their policy.

GeoBlue

A 6.9-magnitude earthquake struck off Japan’s Honshu Island on Tuesday at 6 a.m. local time (4 p.m. ETMonday), triggering tsunami waves and bringing back traumatic memories for locals of the devastating 2011 Fukushima disaster. The quake triggered a tsunami warning in Japan’s Fukushima and Miyagi prefectures, causing the government to urge thousands to seek higher ground amid warnings waves could be up to 3 meters high (10 feet). The tsunami proved to be relatively small, causing no apparent damage to nuclear facilities.

For assistance with these and any other benefits, please contact our customer service team. GeoBlue has dedicated multilingual resources available 24/7 for members in Japan who are in need of medical care and assistance.

For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on geobluetravelinsurance.com or download the GeoBlue mobile app to view security profiles and/or sign up for news alerts.

Global Alert

A 6.9 earthquake struck near Fukushima, Japan on November 22nd, 2016, triggering a tsunami warning for the area.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710.  This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by Global Alert plans purchased on or before November 21st 2016.

An earthquake is considered a natural disaster.  Travelers should check their specific plan documents to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation / Trip Interruption
  • Missed Connection
  • Trip Delay

Always refer to the plan documents for your particular plan to see what specific coverages may be available.

Please contact Global Alert with any questions at 800-890-6938.  Our agents are available 24 hours per day and are happy to help.

HTH Worldwide

A 6.9-magnitude earthquake struck off Japan’s Honshu Island on Tuesday at 6 a.m. local time (4 p.m. ETMonday), triggering tsunami waves and bringing back traumatic memories for locals of the devastating 2011 Fukushima disaster. The quake triggered a tsunami warning in Japan’s Fukushima and Miyagi prefectures, causing the government to urge thousands to seek higher ground amid warnings waves could be up to 3 meters high (10 feet). The tsunami proved to be relatively small, causing no apparent damage to nuclear facilities.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for missed connections or Trip Delay.

For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members in Japan who are in need of medical care and assistance.

For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on hthtravelinsurance.com or download the HTH mPassport mobile app to view security profiles and/or sign up for news alerts.

iTravelInsured

On Tuesday, Nov. 22, 2016, a 6.9-magnitude earthquake struck off Japan’s Honshu island, triggering tsunami waves.

International Medical Group® (IMG®) members who purchased a travel insurance policy prior to Nov. 22, 2016, may receive coverage for this event. Policies purchased on or after Nov. 22 may not provide coverage for claims related directly or indirectly to this event.

“Natural Disaster” means a flood, hurricane, tornado, earthquake, mudslide, tsunami, avalanche, landslide, volcanic eruption, fire, wildfire or blizzard that is due to natural causes.

With reference to coverage under IMG’s iTravelInsured® Travel Lite, SE and LX policies:

  • Trip Cancellation/Trip Interruption: Benefits will be paid up to the maximum benefit amount shown in the declarations page, to reimburse you for the amount unused non-refundable prepaid payments or deposits you paid for travel arrangements, including up to $75 for the cost of airline-imposed fees to rebank frequent flyer miles for air flights to join your trip when you are prevented from taking your trip due to:
    • Mandatory evacuation (up to 7 days) ordered by local government authorities at your trip destination (or official public evacuation notices or recommendations without a mandatory evacuation order issued) due to adverse weather or natural disaster;
    • Your or your traveling companion’s primary place of residence or destination being rendered uninhabitable and remaining uninhabitable during your scheduled trip, by fire, flood, burglary or other natural disaster. The company will only pay benefits for losses occurring within 30 calendar days after the natural disaster makes your destination accommodations uninhabitable. Your destination is uninhabitable if: (i) the building structure itself is unstable and there is a risk of collapse in whole or in part; (ii) there is exterior or structural damage allowing elemental intrusion, such as rain, wind, hail, or flood; (iii) immediate safety hazards have yet to be cleared such as debris on roofs or downed electrical lines; or (iv) the rental property is without electricity or water. Benefits are not payable if a storm, snow storm, blizzard or hurricane is named on or before the effective date of your trip cancellation coverage.
    • Your or your traveling companion’s place of employment is rendered unsuitable for business due to fire, flood, burglary or other natural disaster and you and/or your traveling companion are required to work as a result.
    • A government-mandated shutdown of an airport or air traffic control system due to a natural disaster;
    • You or your traveling companion is in the military and called to emergency duty for a national disaster other than war;
  • Missed Connection: If you miss your cruise or tour departure because your arrival at your trip destination is delayed for 3 or more hours due to:
    • Any delay of a common carrier (the delay must be certified by the common carrier);
    • Quarantine, hijacking, strike, natural disaster, terrorism or riot.
  • Travel Delay: Benefits will reimburse for reasonable accommodation, meal and local transportation expenses incurred, up to the maximum benefit amount shown in the declarations page, if you are delayed for 6 hours (length varies depending on plan) or more while enroute to or from, or during your trip, due to:
    • Any delay of a common carrier (the delay must be certified by the common carrier);
    • Quarantine, hijacking, strike, natural disaster, terrorism or riot;
  • Accident & Sickness Medical Expense: Benefits will be paid for the covered expense incurred, up to the maximum benefit amount shown in the declarations page, as a result of a covered accidental injury, which first occurs during your trip. Only covered expenses incurred during your trip will be reimbursed. Expenses incurred after your trip are not covered.
  • Emergency Medical Evacuation: When you suffer loss of life for any reason or incur a sickness or injury during the course of your trip, the following benefits are payable, up to the maximum benefit amount shown in the declarations page (coverage and limits vary between plans).
    • If the local attending legally qualified physician and iTravelInsured determine that transportation to a hospital or medical facility is medically necessary to treat an unforeseen sickness or injury which is acute or life threatening and adequate medical treatment is not available in the immediate area, the transportation expense incurred will be paid for the usual and customary charges for transportation to the closest hospital or medical facility capable of providing that treatment.
    • If you are traveling alone and will be hospitalized for more than 3 consecutive days and emergency evacuation is not imminent, benefits will be paid to transport one person, chosen by you, by economy transportation, for a single visit to and from your bedside.
    • If you  are in the hospital for more than 3 consecutive days and your dependent children who are under 18 years of age and accompanying you  on your trip are left unattended, economy transportation will be paid to return the dependents to their home (with an attendant, if considered necessary by iTravelInsured).In event of a claim, please contact us at:

iTravelInsured Claims Department
P.O. Box 88503
Indianapolis, IN 46208-0500
Telephone: 1.866.243.7524 or 1.317.655.9798
Fax: 1.317.655.4505
E-mail: itravelclaims@itravelinsured.com

For general inquiries please contact us at:

iTravelInsured Agency Services
P.O. Box 88509
Indianapolis, IN 46208-0509
Telephone: 1.866.347.6673 or 1.317.655.9796
Fax: 1.317.655.4505
E-mail: service@itravelinsured.com

The insurance described in this document is a brief description of coverage provided under Policy Form Series T-210 MP, underwritten by the United States Fire Insurance Company and is subject to the terms, conditions, limitations and exclusions of the policy. Please see the plan documents for complete details. Coverage may vary or may not be available in all states. C&F and Crum & Forster are registered trademarks of United State Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2015.

MH Ross

A 6.9 earthquake struck near Fukushima, Japan on November 22nd, 2016, triggering a tsunami warning for the area.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by MH Ross plans purchased on or before November 21st 2016.

An earthquake is considered a natural disaster. Travelers should check their specific plan documents to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation / Trip Interruption
  • Missed Connection
  • Trip Delay
  • Non-Medical Emergency Evacuation

Always refer to the plan documents for your particular plan to see what specific coverages may be available.

Please contact MH Ross with any questions at 800-423-3632.  Our agents are available 24 hours per day and are happy to help.

Tin Leg

On November 21, 2016, an earthquake occurred near Fukushima, Japan.

What you need to know about your policy:
As of November 21, 2016, the Fukushima, Japan earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to November 20, 2016, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disaster:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • Mandatory evacuation ordered by local authorities at your destination due to the earthquake. You must have 50% or less of Your Trip remaining at the time the mandatory evacuation ends, in order for this benefit to be payable.

Travel Delay coverage for Natural Disaster:
In order for an earthquake to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the earthquake.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Travelex

Earthquakes

Thousands of people are impacted by earthquakes every year and these events can disrupt travel arrangements around the world. Travel impacted by earthquakes may be eligible for travel protection coverage and assistance services. A Travelex protection plan must have been purchased prior to the date when an earthquake became foreseeable to be eligible for coverage.

travelex-chart

For plan questions contact Travelex Customer Solutions at 800.228.9792.As always, our primary concern is for the safety and well-being of our customers. We urge any customer who needs assistance to contact the designated Travel Assistance Provider* for help with making travel arrangements. Please refer to the applicable Description of Coverage for information regarding plan coverage, travel assistance services and instructions on how to file a claim.

*Travel Assistance & Concierge Services provided by the designated provider as listed in the Description of Coverage. For a summary of the plan details on coverages, benefits, limitations and exclusions of the insurance plan, please refer to the applicable Description of Coverage and/or Group Certificate/Individual Policy. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC # 10952. 1579999

TravelSafe

A 6.9 earthquake struck near Fukushima, Japan on November 22nd, 2016, triggering a tsunami warning for the area.
 
Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710.  This is a collect call from anywhere in the world and available at all times.
This earthquake can be covered by TravelSafe plans purchased on or before November 21st 2016.
An earthquake is considered a natural disaster.  Travelers should check their specific plan documents to review coverage in the following categories:
  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation/Trip Interruption
  • Missed Connection
  • Trip Delay
  • Non-Medical Emergency Evacuation
Always refer to the plan documents for your particular plan to see what specific coverages may be available.
 
Please contact TravelSafe with any questions at 888-885-7233.  Our agents are available 24 hours per day and are happy to help.

Trawick International

Our hearts go out to those affected by the Earthquake in Fukushima. We hope for the health and safety of all in the region.

Trawick Members who have a Safe Travels USA or Safe Travels Multinational Trip Protection policy that was purchased before the earthquake happened, may be eligible for Trip Cancellation, Trip Interruption, Travel Delay and or Emergency Assistance if they are directly affected by the earthquake. Please see the policy wording for more details or contact Trawick International at 888-301-9289. Members who are currently in Japan covered by any other Trawick International protection program that need medical attention due to an injury or sickness as a result of the earthquake will be covered the same as any other injury or sickness. Please contact GBG Assist  877-916-7920 to find a provider in the area or ask questions about what coverage you may have that can be used for an Emergency or to cancel your trip. The earthquake is no longer considered an unforeseen event for new purchases of Trip Cancellation protection.