Last Updated: 11/15/16

An earthquake occurred on the South Island of New Zealand on November 13, 2016 (November 14 local time).

Many policies include coverage for natural disasters. If you had a travel insurance policy in effect before November 13, you may be able to cancel your upcoming trip to the New Zealand, or return home early from your trip, if you meet your policy’s requirements. Check with your provider, or view our provider position statements for the New Zealand earthquake, to see what coverage may be available.

This resource is updated regularly with frequently asked questions, provider position statements, and more related to the Nov. 13 earthquake in New Zealand. Information included in this database is subject to change at any time.

If you are currently in New Zealand, contact your provider's 24-Hour Emergency Assistance for help.

You must have had a policy in place before November 13 to be eligible for coverage for the New Zealand earthquake.

You may be able to cancel your upcoming trip to New Zealand, or return home early from your trip, if you meet your policy's requirements.

Contact Squaremouth’s travel insurance experts with your questions. We are available from 8am to 10pm ET daily by chat and by phone at 1-800-240-0369.

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