New Zealand Earthquake – Provider Position Statements

Official position statements from Squaremouth’s travel insurance providers on the earthquake in New Zealand.

APRIL

As of November 13, 2016, the New Zealand earthquake is no longer considered an unforeseen event. Coverage related to this earthquake is not available if APRIL policies are purchased after this date. APRIL policies purchased on or prior to November 12, 2016 may provide coverage related to this event, including coverage under the Trip Cancellation, Trip Interruption and Trip Delay benefits.

In addition to Trip Cancellation, Trip Interruption and Travel Delay coverages, other benefits may be provided related to the earthquake. Please reference the terms and conditions of your APRIL policy for more information.

In the event of an emergency or policy questions, please contact APRIL’s 24-Hour Assistance Department at:

24/7 Toll-Free Number (Inside the U.S. & Canada): 855-277-4587

24/7 Assistance Collect Call: 305-455-0307

Assistance Email: assistus@apriltravelprotection.com

Live Web Chat: Visit www.AprilTravelProtection.com

Skype™: assist_us

In the event of a claim, please contact APRIL’s Claims Department at 855-277-4587 or claims@apriltravelprotection.com. All claims will be adjudicated on their own circumstances and merits.

Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection has been in contact with all our travelers affected by the earthquake that struck New Zealand’s South Island and the Christchurch area Monday.

Depending on the BHTP policy purchased, travelers may be eligible for coverage that interrupts travel plans. Our customers can contact BHTP at 844-411-BHTP to review the specific benefits of their policy.

GeoBlue

Local and international media outlets reported persisting travel disruptions in various parts of New Zealand resulting from a series of low-to-high intensity earthquakes that have jolted the country since the early hours of Monday, 14 November. Those in New Zealand, notably in the southern part of North Island and various sections of South Island, should stay abreast of the latest earthquake-related developments, remain in secure locations and heed further instructions from authorities. Contingency measures should also be in place due to ongoing disruptions. Travelers should monitor local media reports for further updates on emergency response operations in their area and heed all directives issued by local authorities. Travelers should remain apprised of any potential further tsunami warnings and evacuation orders. Those in other parts of New Zealand are advised to avoid non-essential travel to the affected region in the immediate to medium term due to the ongoing emergency response operations and infrastructural damage.

For assistance with benefits, please contact our customer service team. GeoBlue has dedicated multilingual resources available 24/7 for members in [affected area] who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on geobluetravelinsurance.com or download the GeoBlue app to view security profiles and/or sign up for news alerts.

Global Alert

A series of powerful earthquakes struck near New Zealand on November 14th, 2016. The earthquakes triggered a tsunami and multiple aftershocks are being reported.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by Global Alert plans purchased on or before November 13th 2016.

An earthquake is considered a natural disaster. Travelers should check their specific policy certificate to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation/Trip Interruption
  • Missed Connection
  • Trip Delay

Always refer to the certificate for your particular policy to see what specific coverages may be available.

Please contact Global Alert with any questions at 800-890-6938. Our agents are available 24 hours per day and are happy to help.

HTH

Local and international media outlets reported persisting travel disruptions in various parts of New Zealand resulting from a series of low-to-high intensity earthquakes that have jolted the country since the early hours of Monday, 14 November. Those in New Zealand, notably in the southern part of North Island and various sections of South Island, should stay abreast of the latest earthquake-related developments, remain in secure locations and heed further instructions from authorities. Contingency measures should also be in place due to ongoing disruptions. Travelers should monitor local media reports for further updates on emergency response operations in their area and heed all directives issued by local authorities. Travelers should remain apprised of any potential further tsunami warnings and evacuation orders. Those in other parts of New Zealand are advised to avoid non-essential travel to the affected region in the immediate to medium term due to the ongoing emergency response operations and infrastructural damage.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits that may be payable for missed connections or Trip Delay.

For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members in [affected area] who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on geobluetravelinsurance.com or download the HTH mPassport app to view security profiles and/or sign up for news alerts.

iTravelInsured

On Monday, November 14th, 2016 a 7.8-magnitude earthquake struck New Zealand’s South Island and the Christchurch area.  

International Medical Group® (IMG®)’s members who purchased a travel insurance policy prior to November 14, 2016, may receive coverage for this event. Policies purchased on or after November 14 may not provide coverage for claims related directly or indirectly to this event.

“Natural Disaster” means a flood, hurricane, tornado, earthquake, mudslide, tsunami, avalanche, landslide, volcanic eruption, fire, wildfire or blizzard that is due to natural causes.

With reference to coverage under IMG’s iTravelInsured® Travel Lite, SE and LX policies:

  • Trip Cancellation/Trip Interruption: Benefits will be paid up to the maximum benefit amount shown in the declarations page, to reimburse you for the amount unused non-refundable prepaid payments or deposits you paid for travel arrangements, including up to $75 for the cost of airline-imposed fees to rebank frequent flyer miles for air flights to join your trip when you are prevented from taking your trip due to:
    • Mandatory evacuation (up to 7 days) ordered by local government authorities at your trip destination (or official public evacuation notices or recommendations without a mandatory evacuation order issued) due to adverse weather or natural disaster;
    • Your or your traveling companion’s primary place of residence or destination being rendered uninhabitable and remaining uninhabitable during your scheduled trip, by fire, flood, burglary or other natural disaster. The company will only pay benefits for losses occurring within 30 calendar days after the natural disaster makes your destination accommodations uninhabitable. Your destination is uninhabitable if: (i) the building structure itself is unstable and there is a risk of collapse in whole or in part; (ii) there is exterior or structural damage allowing elemental intrusion, such as rain, wind, hail, or flood; (iii) immediate safety hazards have yet to be cleared such as debris on roofs or downed electrical lines; or (iv) the rental property is without electricity or water. Benefits are not payable if a storm, snow storm, blizzard or hurricane is named on or before the effective date of your trip cancellation coverage.
    • Your or your traveling companion’s place of employment is rendered unsuitable for business due to fire, flood, burglary or other natural disaster and you and/or your traveling companion are required to work as a result.
    • A government-mandated shutdown of an airport or air traffic control system due to a natural disaster;
    • You or your traveling companion is in the military and called to emergency duty for a national disaster other than war;
  • Missed Connection: If you miss your cruise or tour departure because your arrival at your trip destination is delayed for 3 or more hours due to:
    • Any delay of a common carrier (the delay must be certified by the common carrier);
    • Quarantine, hijacking, strike, natural disaster, terrorism or riot.
  • Travel Delay: Benefits will reimburse for reasonable accommodation, meal and local transportation expenses incurred, up to the maximum benefit amount shown in the declarations page, if you are delayed for 6 hours (length varies depending on plan) or more while enroute to or from, or during your trip, due to:
    • Any delay of a common carrier (the delay must be certified by the common carrier);
    • Quarantine, hijacking, strike, natural disaster, terrorism or riot;
  • Accident & Sickness Medical Expense: Benefits will be paid for the covered expense incurred, up to the maximum benefit amount shown in the declarations page, as a result of a covered accidental injury, which first occurs during your trip. Only covered expenses incurred during your trip will be reimbursed. Expenses incurred after your trip are not covered.
  • Emergency Medical Evacuation: When you suffer loss of life for any reason or incur a sickness or injury during the course of your trip, the following benefits are payable, up to the maximum benefit amount shown in the declarations page (coverage and limits vary between plans).
    • If the local attending legally qualified physician and iTravelInsured determine that transportation to a hospital or medical facility is medically necessary to treat an unforeseen sickness or injury which is acute or life threatening and adequate medical treatment is not available in the immediate area, the transportation expense incurred will be paid for the usual and customary charges for transportation to the closest hospital or medical facility capable of providing that treatment.
    • If you are traveling alone and will be hospitalized for more than 3 consecutive days and emergency evacuation is not imminent, benefits will be paid to transport one person, chosen by you, by economy transportation, for a single visit to and from your bedside.
    • If you  are in the hospital for more than 3 consecutive days and your dependent children who are under 18 years of age and accompanying you  on your trip are left unattended, economy transportation will be paid to return the dependents to their home (with an attendant, if considered necessary by iTravelInsured).

In event of a claim, please contact us at:
iTravelInsured Claims Department
P.O. Box 88503
Indianapolis, IN 46208-0500
Telephone: 1.866.243.7524 or 1.317.655.9798
Fax: 1.317.655.4505
E-mail: itravelclaims@itravelinsured.com

For general inquiries please contact us at:
iTravelInsured Agency Services
P.O. Box 88509
Indianapolis, IN 46208-0509
Telephone: 1.866.347.6673 or 1.317.655.9796
Fax: 1.317.655.4505
E-mail: service@itravelinsured.com

The insurance described in this document is a brief description of coverage provided under Policy Form Series T-210 MP, underwritten by the United States Fire Insurance Company and is subject to the terms, conditions, limitations and exclusions of the policy. Please see the plan documents for complete details. Coverage may vary or may not be available in all states. C&F and Crum & Forster are registered trademarks of United State Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2015.

MH Ross

A series of powerful earthquakes struck near New Zealand on November 14th, 2016. The earthquakes triggered a tsunami and multiple aftershocks are being reported.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by MH Ross plans purchased on or before November 13th 2016.

An earthquake is considered a natural disaster. Travelers should check their specific policy certificate to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation/Trip Interruption
  • Missed Connection
  • Trip Delay

Always refer to the certificate for your particular policy to see what specific coverages may be available.

Please contact MH Ross with any questions at 800-423-3632. Our agents are available 24 hours per day and are happy to help.

Tin Leg

At 12:01 AM local time on November 14, 2016, an earthquake occurred on the South Island of New Zealand.

What you need to know about your policy:
As of November 13, 2016, the New Zealand earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to November 12, 2016 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disaster:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • Mandatory evacuation ordered by local authorities at your destination due to the earthquake. You must have 50% or less of Your Trip remaining at the time the mandatory evacuation ends, in order for this benefit to be payable.

Travel Delay coverage for Natural Disaster:
In order for an earthquake to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the earthquake.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Travel Safe

A series of powerful earthquakes struck near New Zealand on November 14th, 2016. The earthquakes triggered a tsunami and multiple aftershocks are being reported.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by TravelSafe plans purchased on or before November 13th 2016.

An earthquake is considered a natural disaster. Travelers should check their specific policy certificate to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Non-Medical Emergency Evacuation
  • Trip Cancellation/Trip Interruption
  • Missed Connection
  • Trip Delay

Always refer to the certificate for your particular policy to see what specific coverages may be available.

Please contact TravelSafe with any questions at 888-885-7233. Our agents are available 24 hours per day and are happy to help.

Trawick International

Our hearts go out to those affected by the Earthquake in New Zealand. We hope for the health and safety of all in the region.

Trawick Members who have a Safe Travels USA or Safe Travels Multinational Trip Protection policy that was purchased before the earthquake happened, may be eligible for Trip Cancellation, Trip Interruption, Travel Delay and or Emergency Assistance if they are directly affected by the earthquake. Please see the policy wording for more details or contact Trawick International at 888-301-9289. Members who are currently in New Zealand covered by any other Trawick International protection program that need medical attention due to an injury or sickness as a result of the earthquake will be covered the same as any other injury or sickness. Please contact GBG Assist at 877-916-7920 to find a provider in the area or ask questions about what coverage you may have that can be used for an Emergency or to cancel your trip. The earthquake is no longer considered an unforeseen event for new purchases of Trip Cancellation protection.