Last Updated: 09/08/2020 01:13PM ET

On August 19, 2020, Genting Hong Kong, the parent company of Crystal Cruises, Dream Cruises and Star Cruises, announced that they are having financial troubles and have stopped making payments to creditors as they contend with the loss of revenue due to the coronavirus crisis. The announcement comes during a time where many travel suppliers worldwide, including cruise lines and airlines, are experiencing financial troubles due to the COVID-19 pandemic.

Many travel insurance policies include coverage for the Financial Default of a travel provider, which is defined as a cruise line, airline, common carrier, or tour operator. Policies with this coverage can reimburse a traveler for their prepaid and non-refundable trip costs if their trip is canceled because their travel provider ceased operations for financial reasons.

The Crystal Cruises, Dream Cruises and Star Cruises Financial Troubles Travel Insurance Information Center explains coverage related to the situation. This database is regularly updated by Squaremouth’s travel insurance experts with answers to frequently asked questions, official provider position statements, travel alerts and notices, and other information as the situation develops. Information is subject to change at any time.

Questions? Squaremouth’s travel insurance experts are on hand to answer your questions about coverage for Crystal Cruises, Dream Cruises and Star Cruises potentially entering into financial default. We are available from 8am to 10pm ET daily chat and by phone at 1-800-240-0369.

On August 19, 2020, Crystal Cruise, Star Cruise and Dream Cruises' parent company, Genting Hong Kong, announced that they have stopped making payments to creditors as they contend with a sharp loss of revenue due to the coronavirus crisis.

Many travel insurance policies include coverage for the Financial Default of a travel provider, including a cruise line, as long as the policy is purchased before the event is considered foreseen.

In order to have coverage for Financial Default, travelers must purchase their policy within 10-21 days of making their initial trip deposit, depending on the policy.

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