St. Petersburg Metro Explosion – Provider Position Statements

Official position statements from Squaremouth’s travel insurance providers on the metro explosion in St. Petersburg, Russia.

APRIL Travel Protection

As of today, 4/3/17, at 1:19 p.m. ET, the U.S. Government has not declared the Russia Metro Explosion as an act of terrorism. This declaration would be required to activate coverage under our April travel insurance policies.

Our April team and underwriter will continue to monitor the situation for further coverage updates.

For policy questions, please contact APRIL’s 24-Hour Assistance Department at:
24/7 Toll-Free Number (Inside the U.S. & Canada): 855-277-4587
Customer Service Email: assistus@apriltravelprotection.com

Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection is still in the process of identifying any of our travelers who may have been affected by today’s St. Petersburg terror attack. We are prepared to assist all of our customers impacted by the attack, and we will be notifying affected travelers as soon as they are identified.

Depending on the BHTP policy purchased, travelers may be eligible for coverage that interrupts travel plans. Our customers can contact BHTP at 844-411-BHTP to review the specific benefits of their policy.

GeoBlue

On Monday April 3 a spokesperson for Russia’s top anti-terror agency reported that an explosion occurred at Sennaya Square station of St. Petersburg’s subway, and law enforcement agents later found and defused a secondary explosive device. The second improvised explosive device (IED) was discovered at Ploshchad Vosstaniya station. All metro stations are currently closed due to the threat of secondary attacks. Russian Healthcare Minister Veronika Skvortsova has confirmed 10 fatalities and 47 injuries at this time.

GeoBlue members in St Petersburg are advised to remain clear of all metro stations and key transport hubs in the immediate term while emergency response operations are underway. There is currently a high threat of secondary attacks, and as such, travelers are advised to remain extremely vigilant, promptly reporting any suspicious activity of objects to authorities. Monitor local media sources for further updates and heed any directives issued by local authorities.

As of Tuesday April 4, 2017 this event has not been identified as a terrorist attack. If it is, this tragic event may meet the guidelines and requirements for coverage under our GeoBlue plans.

GeoBlue has dedicated multilingual resources available 24/7 for members in St. Petersburg who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on geobluetravelinsurance.com or download the GeoBlue mobile app to view security profiles and/or sign up for news alerts.

HTH Worldwide

On Monday April 3 a spokesperson for Russia’s top anti-terror agency reported that an explosion occurred at Sennaya Square station of St. Petersburg’s subway, and law enforcement agents later found and defused a secondary explosive device. The second improvised explosive device (IED) was discovered at Ploshchad Vosstaniya station. All metro stations are currently closed due to the threat of secondary attacks. Russian Healthcare Minister Veronika Skvortsova has confirmed 10 fatalities and 47 injuries at this time.

HTH Worldwide members in St Petersburg are advised to remain clear of all metro stations and key transport hubs in the immediate term while emergency response operations are underway. There is currently a high threat of secondary attacks, and as such, travelers are advised to remain extremely vigilant, promptly reporting any suspicious activity of objects to authorities. Monitor local media sources for further updates and heed any directives issued by local authorities.

As of Tuesday April 4, 2017 this event has not been identified as a terrorist attack. If it is, this tragic event may meet the guidelines and requirements for coverage under our HTH TripProtector plans.

For TripProtector plan members, we may cover trip cancellation and trip interruption caused by a Terrorist Incident that occurs in a city listed on Your Trip itinerary during the Trip. This same city must not have experienced a Terrorist Incident within the ninety (90) days prior to the Terrorist Incident that is causing the cancellation of Your Trip. Benefits are not provided if the Travel Supplier offers a substitute itinerary. This does not include flight connections or other transportation arrangements to reach your destination. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage.

HTH Worldwide has dedicated multilingual resources available 24/7 for members in St. Petersburg who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on hthtravelinsurance.com or download the mPassport mobile app to view security profiles and/or sign up for news alerts.

Tin Leg

On April 3, 2017, an explosion on a metro train in St. Petersburg, Russia killed multiple people and injured many others. The city’s underground transportation system was temporarily shut down.

As of April 3, 2017, the U.S. Department of State has not declared the explosion an act of terrorism.

What you need to know about your policy:
The St. Petersburg metro explosion occurred on April 3, 2017. After this time, it is no longer considered an unforeseen event and coverage related to the attack is no longer available for Tin Leg policies purchased after that date.

Tin Leg policies purchased prior to April 3, 2017, may provide limited benefits related to the explosion and subsequent metro station closures.

The following benefit is available to Tin Leg policyholders (prior to 4/3/17) impacted by the St. Petersburg metro explosion: Travel Delay

Travel Delay coverage for the explosion:
Tin Leg’s Travel Delay benefit covers any delay of a common carrier. This can include metro passengers affected by the explosion and closures.

For an event to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

Trip Cancellation and Trip Interruption are currently not available.
The metro explosion does not meet any of the covered reasons under Tin Leg’s Trip Cancellation and Trip Interruption coverage. Coverage will remain unavailable unless the U.S. Department of State deems the event a terrorist attack.

If the explosion is deemed terrorism by the U.S. Department of State, travelers must meet at least one of the following requirements in order to be covered under Tin Leg policies:

  • Attack must occur within 7 days of their departure
  • Attack must occur within 50 miles of a city listed on their itinerary
  • Attack must result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.

Start your claim online: https://tinleg.com/claims/online
Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Travelex

Unfortunately in today’s world, acts of terror have become more prevalent and greatly impact our daily lives. Travelex Insurance Services’ protection plans do provide coverage for Terrorist Acts under some plans. A Travelex protection plan with coverage for Terrorist Acts must have been purchased prior to the date when an Terrorist Act became foreseeable to be eligible for coverage.

Terrorist Act: St. Petersburg Metro Explosion
Date Event Became Foreseeable: April 3, 2017

Please refer to your applicable Description of Coverage for complete details regarding Terrorist Act benefits, as various Travelex plans may not offer Terrorism coverage.
For plan questions contact Travelex Customer Solutions at 800.228.9792.