Claims

How do I file a claim?

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Short Answer

You may file a claim directly with your travel insurance provider by contacting the claims department by phone, email, or mail. Some providers also have the option to file a claim online.

More Detail

When you purchase a policy through Squaremouth, you will receive immediate confirmation via email. This contains information regarding your policy, including how to file a claim with your specific provider. Squaremouth is your agent, and cannot begin the claims process.

You can contact your provider’s claims department by phone, email, or mail. Alternatively, some providers have the option to file a claim online.

Find claims information for all of our providers here: https://www.squaremouth.com/claims.

In the event that your claim is not handled to your satisfaction, Squaremouth customers are eligible to open a Zero Complaint case through our Zero Complaint Guarantee.

This information can vary based on the travel insurance policy. Please review the policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!

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