Short Answer To utilize your Emergency Medical coverage, you will need to file a claim with your provider. If you are seriously ill or injured during your trip, first contact the local emergency phone number for immediate assistance. Once you have been transported to the appropriate medical facility and are stable, contact your insurance provider as soon as possible. More Detail
In the event of an emergency, we recommend contacting your travel insurance provider’s 24 Hour Emergency Assistance after contacting local emergency services. If you are currently traveling, Emergency Assistance can advise you of your coverage, and work with local medical facilities and emergency response teams to help arrange the necessary medical transportation and treatment.
If you have already returned home, the claims department can assist you with filing your Emergency Medical claim.
The claims department and 24 Hour Emergency Assistance phone numbers are listed on your policy confirmation email from Squaremouth and your policy certificate. This information can vary based on the travel insurance policy. Please review the policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!