If your insured trip was canceled because of coronavirus (COVID-19) with no penalty to you, you may be able to transfer your policy to a future trip. However, this may vary by provider and is not guaranteed.
If your trip was canceled because of coronavirus and you would like to transfer your policy, please contact your travel insurance provider directly as soon as possible. Depending on their procedures, they may be able to update your trip information to your new trip at that time.
If the new trip causes an increase in premium, the difference will be due upon booking. If the new premium is less expensive, you may receive a refund if you are within the Money Back Guarantee period.
All requests received are treated as exceptions. While a specific outcome can never be guaranteed, all providers are doing what they can to assist where possible.
This information may vary based on the travel insurance policy. Please review your policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET, seven days a week, and are delighted to help!