If you are filing a Trip Cancellation claim, and have been offered a credit or voucher by your airline, you must decline that offer in order to receive a cash reimbursement by your travel insurance provider.
The acceptance of credits or vouchers is considered a refund by most travel insurance providers.
If you accept either of these from your travel supplier, you will not be reimbursed by your travel insurance provider for these costs. However, if you only receive a partial refund, you may file a claim for the remaining expenses.
If you would prefer to receive a monetary refund from your insurance provider instead of the credit or voucher from your travel supplier, you can refuse the credit or voucher and file a claim with your insurance provider. In order to file a successful claim, you will be required to provide proof that you declined the credit or voucher by your travel supplier.
This information can vary based on the travel insurance policy. Please review the policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!