Squaremouth in the News

NPR, March 8 2019 – When Not Reading The Fine Print Can Cost Your Soul

NPR, March 8 2019 – When Not Reading The Fine Print Can Cost Your Soul

Last Updated:

Nobody reads the fine print. But maybe they should.

Georgia high school teacher Donelan Andrews won a $10,000 reward after she closely read the terms and conditions that came with a travel insurance policy she purchased for a trip to England. Squaremouth, a Florida insurance company, had inserted language promising a reward to the first person who emailed the company.

“We understand most customers don’t actually read contracts or documentation when buying something, but we know the importance of doing so,” the company said. “We created the top-secret Pays to Read campaign in an effort to highlight the importance of reading policy documentation from start to finish.”

Not every company is so generous. To demonstrate the importance of reading the fine print, many companies don’t give; they take. The mischievous clauses tend to pop up from time to time, usually in cheeky England.

In 2017, 22,000 people who signed up for free public Wi-Fi inadvertently agreed to 1,000 hours of community service — including cleaning toilets and “relieving sewer blockages,” the Guardian reported. The company, Manchester-based Purple, said it inserted the clause in its agreement “to illustrate the lack of consumer awareness of what they are signing up to when they access free wifi.”

Read the full NPR article online here: https://www.npr.org/2019/03/08/701417140/when-not-reading-the-fine-print-can-cost-your-soul