ST. PETERSBURG FL July 28, 2017 — St. Petersburg-based, Squaremouth, has never set financial goals, accepted funding, or hired a sales team. Yet for the sixth time, Squaremouth has been named one of the 50 fastest-growing private companies in the region by the Tampa Bay Business Journal.
Since being founded in 2003, Squaremouth has grown from $1 million in annual sales to more than $18 million. That growth has been completely organic. Squaremouth relies on exceptional customer service, an innovative website, and word-of-mouth to drive growth.
“We don’t chase business or do any paid advertising,” says Squaremouth Co-Founder and CEO Chris Harvey. “We just control what we can control, and that means making certain we provide exceptional, unbiased service to every customer. We know if we do that, growth will come naturally.”
Squaremouth is built around transparency and trust. Its 24/7 customer service department always “downsells”, helping travelers save money by recommending the least expensive policy that matches their needs. Once a policy is purchased, customers have access to Squaremouth’s exclusive Zero Complaint Guarantee. If a company doesn’t handle a claim to Squaremouth’s satisfaction, they will be removed from the website.
“This can be time consuming and significantly more expensive for us as a company, but we do it because we want our customers to know we will work on their behalf,” Harvey says. “We’ve grown because we aren’t afraid to try something different, and if it doesn’t work, we’ll scrap it and start over.”
To complement its growth, Squaremouth has received national and statewide recognition for its unique company culture. Earlier this year, Squaremouth was named one of the Best Workplaces in America by Inc. Magazine, and one of the Best Companies to Work For by Florida Trend for the third year in a row.