ST. PETERSBURG, Fla. February 27, 2018 — Squaremouth has added a Silver Stevie® Award to its list of customer service accolades. This marks the fifth award Squaremouth has received in four years for its exceptional and unconventional approach to customer service.
Founded in 2003, the company’s website, Squaremouth.com, allows travelers to buy travel insurance from every major US provider, utilizing side-by-side comparison and custom search filters to help travelers find the best policy for their trip.
While customers can complete the entire experience online, Squaremouth staffs an in-house customer service department to offer support from start to finish throughout the comparison process. However it is Squaremouth’s unorthodox approach to customer service that truly sets it apart.
The “Un-Sales” Approach
Squaremouth has never enforced sales goals, and the call center isn’t commissioned, allowing each employee to remain impartial. This allows all employees to focus on the company’s philosophy of ‘downselling’, or recommending the least expensive policy that meets the customer’s needs. In fact, everything the company does is designed to save the customer money.
In addition to the dedicated in-house call center, all full-time employees, regardless of position or department, speak to customers on a weekly basis. This keeps employees rooted in the ever-changing needs of customers, and ensures every company initiative is done with the customer in mind.
The Promise That Instills Confidence
All policies purchased through Squaremouth come with their Zero Complaint Guarantee, the company’s promise to mediate with the provider on the customer’s behalf if they are unhappy with how their claim is handled. By requiring all their providers to comply with this guarantee, Squaremouth ensures only reputable companies will be represented on their site.
This year’s Stevie Awards included more than 2,500 nominations. This is Squaremouth’s fourth Stevie Award. They have also received national recognition from Inc. Magazine, Entrepreneur, Fortune, Customer Sales and Service World Awards, Tampa Bay Business Journal, and Florida Trend.