Wayne from TX purchased a Travel Insured International Trip Protector Lite Expanded travel insurance policy for $828.00. He cancelled his trip due to his traveling companion’s pre-existing medical condition.
The traveler initiated Squaremouth’s Zero Complaint Guarantee after the denial.
Travel Insured International denied the claim because it said Wayne did not insure his full trip cost as stated in the policy certificate.
Squaremouth reviewed Wayne’s paperwork and determined that additional documentation was required. Squaremouth received the new information about the trip cost and presented it to Travel Insured International.
Travel Insured International paid the full amount of the claim $13,870.00.
Squaremouth’s Zero Complaint Team closed this case to the customer’s satisfaction.