Travel Insured International, Wayne from TX – Travel Insurance Complaints

Published by June 18, 2012

Travel Insurance Provider: Travel Insured International
Plan Name: Trip Protector Lite Expanded
Premium: $828.00
Customer: Wayne from TX
Case Open Date: May 1, 2012
Amount Received: $13,870.00

Original Claim:
Wayne from TX purchased a Travel Insured International Trip Protector Lite Expanded travel insurance policy for $828.00. He cancelled his trip due to his traveling companion’s pre-existing medical condition.

The traveler initiated Squaremouth’s Zero Complaint Guarantee after the denial.

Complaint:
Travel Insured International denied the claim because it said Wayne did not insure his full trip cost as stated in the policy certificate.

Steps Taken:
Squaremouth reviewed Wayne’s paperwork and determined that additional documentation was required. Squaremouth received the new information about the trip cost and presented it to Travel Insured International.

Outcome:
Travel Insured International paid the full amount of the claim $13,870.00.

Squaremouth’s Zero Complaint Team closed this case to the customer’s satisfaction.