Zero Complaint Guarantee

Every policy purchased through Squaremouth comes with the Zero Complaint Guarantee. In the event of a complaint, Squaremouth will mediate with the travel insurance provider on behalf of our client. Unless the complaint is resolved to Squaremouth’s satisfaction, the provider will be removed from our website.

This guarantee has always been unique to Squaremouth. No other company comes close to matching our legendary customer service.

Squaremouth strives to give our customers a variety of policies from reputable travel insurance providers. To ensure this high level of quality, all companies listed on our site carry a credit rating of “A” or higher with AM Best and comply with the Squaremouth Zero Complaint Guarantee.

Zero Complaint Process:
Customers who have been denied a travel insurance claim can contact Squaremouth at 1-800-240-0369 or to initiate the Zero Complaint Guarantee. We will analyze the claim, collect the required paperwork and immediately start the mediation process with the travel insurance provider.