This page contains media resources related to Squaremouth’s Thank You Campaign.
About the campaign
Throughout the month of December 2014, Squaremouth employees visited local businesses in St. Petersburg in search of outstanding customer service providers. Businesses in the tourism industry were chosen at random and employees were given no notice.
We are taking this opportunity to recognize other deserving individuals in the tourism industry who feel the same way about customer service as we do. We want to reward those who take the initiative to go above and beyond and want them to know their hard work hasn’t gone unnoticed.
We searched for 20 people in customer service roles who exceeded our expectations. Those who put in the extra effort to provide us with a great experience received a plain black envelope containing $1,000 cash.
As part of their recognition, we shared their stories and invited the community to vote for their favorite recipient. In total, we received over 28,000 votes. These votes, coupled with our original customer service experience and secret subsequent visits helped us pick an overall winner.
In January 2015, we selected Melissa Wolf from 3 Daughters Brewing as our pick for the best customer service provider in St. Petersburg. The following month, St. Petersburg’s Mayor, Rick Kriseman, joined us to surprise Melissa with a jumbo-sized check for $10,000, as well as $1,000 for the staff of 3 Daughters Brewing to share.
Squaremouth is an online company that compares travel insurance policies from every major provider in the United States.
Travelers are able to quote, compare and purchase travel insurance policies using Squaremouth’s comparison engine and customer reviews. All policies purchased through Squaremouth also come with a Zero Complaint Guarantee.
Established in 2003, Squaremouth has become one of the nation’s leading travel insurance comparison websites. The multi-award winning company has received national recognition for both it’s growth and culture, and has been named one of the best customer service teams in the country.
Squaremouth is headquartered in St. Petersburg, Florida with offices in Fort Wayne, Indiana. Squaremouth staff are featured as topic experts in national publications including The New York Times, CNN, and USA Today.LEARN MORE
Thank You Campaign Video
WTSP 10 News
Video: St. Petersburg server gets big surprise
News Channel 8
Video: St. Pete company is giving $1,000 tips to 20 people
WTSP 10 News
Video: Lucky servers get a big tip
Bay News 9
Video: Secret Santa brightening holiday for servers
Tis’ the season with Squaremouth this Holiday season
Tampa Bay Business Journal
St. Pete company gives $1,000 ‘thank you’ gifts to unsuspecting customer service workers
Holiday spirit in full gear
View our press releases or contact us directly.
May 6, 2015 – St. Pete Company Gives 20 Servers $1,000 Tips, Then One $10,000 Surprise
ST.PETERSBURG, FL May 6, 2015 – For two months, 20 local servers in St. Petersburg received more than the average tip, each was given a plain black envelope containing $1,000 in cash. […]
February 19, 2015 – St. Pete Server Gets $10,000 Surprise from Squaremouth and Mayor Kriseman
ST. PETERSBURG, FL February 19, 2015 – Friday the 13th was a lucky day for one local server in St. Petersburg. Instead of receiving a 20% tip, Melissa Wolf, a bartender at 3 Daughters Brewing, was surprised with a giant check for $10,000. This was the final stage of a three-month initiative by local company Squaremouth, to thank outstanding customer service providers in St. Petersburg.[…]
January 12, 2015 – $10,000 Customer Service Award Open for Community Vote
ST. PETERSBURG, FL January 12, 2015 – Over the past month, twenty servers throughout St. Petersburg were surprised with $1,000 for their outstanding service. It came as part of the “Thank You Campaign” from local company, Squaremouth. Now, one of these recipients will receive an additional $10,000, and to choose the winner, Squaremouth is asking for help.[…]
December 9, 2014 – Twenty $1,000 Tips Handed Out to St. Petersburg Servers
ST. PETERSBURG, FL December 9, 2014 – Throughout the month of December, twenty unsuspecting customer service providers throughout St. Petersburg are being surprised with more than the average tip. As a ‘thank you’ for a job well done, each are receiving an envelope, containing $1,000 in cash[…]
Want to speak with us directly?
Please contact Squaremouth’s Thank You campaign team at 727-378-0938, we are available between 9AM and 5PM ET.
Alternatively, you can contact us at firstname.lastname@example.org.