Travel insurance providers often share customer testimonials on their websites, blogs or newsletters. Hearing how the insurance coverage benefited other travelers before can go a long way to build confidence for those planning future trips. The following is from Travel Guard’s agent newsletter and is a story about a couples cruise that had to be interrupted.
Picture this. Your clients are on a cruise and one of the port calls is the type of place travelers only dream about – where rainforests flourish with wild orchids and exotic vegetation, while tropical birds play their part against the plum lit sky at dusk.
For some of your lucky clients, this dream becomes reality – like it did for Rick and John of Tampa, Florida. They were on a cruise and about to dock in the well known paradise of St. Lucia. It seemed nothing could interrupt the atmosphere of perfection – except John had been ill for quite some time before this port call.
Luckily, Rick had been in touch with Travel Guard to make arrangements to get John the care he needed. Travel Guard quickly sprung into action and arranged for an air ambulance to pick up John once they arrived in St. Lucia. Travel Guard also coordinated the payment of John’s medical bills and arranged for a new flight to get John and Rick quickly home.
Upon their arrival home, Ricked e-mailed Travel Guard to say, “Travel Guard helped us with just about everything. They arranged payments at a [foreign] hospital, and even coordinated efforts to get us home to Tampa. We will be forever in Travel Guard’s debt for the assistance rendered during this trying time – we are grateful for your help, caring and professionalism. Because Travel Guard cared, they made a most stressful situation somewhat more tolerable. In an era where customer care and service is sometimes a fleeting memory, Travel Guard has shown that [customer service] is alive and well”.
This testimonial is a good reminder of how important it is to contact the 24 hour assistance service during an emergency situation. They are able to coordinate with local authorities to provide appropriate medical transportation and see to it that the necessary medical treatment is administered.
Becoming ill during a cruise can be covered by travel insurance in several ways. An ambulance or airlift can be covered by medical evacuation. The cost of treatment is covered by emergency medical. The last minute flight home and unused trip costs can be reimbursed by trip interruption. Again, contacting the travel insurance provider early during an emergency situation will help travelers understand and make the most use of the coverage in their policy.
Source: Woozy on the Cruise