Travel Warnings

Allianz Position Statement Icelandic Volcano

Last Updated:


Released: 8/22/14

Coverage Alert – Bárdarbunga Volcano

As of August 22, 2014, Bárdarbunga Volcano is a known event.

An eruption of the Bárdarbunga volcano in Iceland has the potential to disrupt travel to and through Iceland and other affected countries.  We are continuing to monitor the situation and will issue further updates as necessary.  Customers who need help should contact our Travel Assistance Department at the number listed on their travel insurance policy.  As of August 22, 2014, the potential eruption of this volcano is considered a reasonably foreseeable event.

Allianz Global Assistance customers who purchased their travel insurance policy prior to August 22, 2014, may receive trip cancellation, trip interruption or travel delay benefits if their travel plans are affected by service cessations and delays caused by this event.  Policies purchased on or after August 22nd may not provide coverage for claims related directly or indirectly to this potential eruption.

Please review your Letter of Confirmation and Certificate of Insurance/Policy to read details about the coverage that you’ve purchased.  Customers who believe they have a covered claim are encouraged to file a claim.  For faster service, please visit and click “file a claim.”

For your convenience, below you will find information about Travel Delay and Trip Cancellation/Interruption benefits which are commonly utilized in similar events.*  Note that coverage under your policy may differ from what is described here—consult your policy for details of your coverage, or contact us directly. 

Travel Delay

If your letter of confirmation lists Travel Delay as a benefit, you may be eligible to receive reimbursement for additional out of pocket meals, lodging or transportation expenses incurred as a result of a travel delay of six or more consecutive hours (please note: this benefit has a per person, per day maximum as well as a policy maximum). Some policies may also provide coverage for pre-paid, non-refundable expenses lost due to Travel Delay.

Trip Cancellation/Interruption

You may qualify for Trip Cancellation/Interruption benefits if your travel supplier has experienced a complete cessation of services on your route for at least 12 or 24 hours (depending on the travel insurance product) due to the natural disaster.

Remember: If you’re able to change the dates of your trip, we’re happy to change the dates of your travel insurance policy to correspond to your new dates of travel.  Just visit to change your dates.

* – Coverage is subject to the terms, conditions, and exclusions.  For a complete description of your policy’s coverage, please refer to your policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, Ill), or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.