Travel insurance providers often share customer experiences on their websites, blogs or agent newsletters. The testimony of another traveler who was helped by their coverage can go a long way building confidence for other travelers. The following is from Travelex’s agent newsletter and shares the story of travelers who couldn’t take their trip to New Zealand.
I was so happy that my clients traveling to New Zealand bought Travelex when the earthquake struck Christchurch in February. I had two people on a hunting trip outside of Queenstown that were leaving for Christchurch two days later. When I heard about the earthquake I called to assure them that I would be able to assist changing their itinerary when their destination became uninhabitable, and they could file a claim for their losses. If they had not purchased insurance I would have a different tale to tell!
Natural disasters can greatly impact travel plans. This example highlights somewhat common coverage language for trip cancellation and trip interruption. That is, a natural disaster rendering the accommodation at the destination uninhabitable. Some policies will also cover if this happens to the traveler’s primary residence or place of business. Depending on the situation, other similar situations such as weather and evacuations could trigger cancellation or interruption coverage as well. Always refer to the certificate of insurance for details.