Most travel insurance plans include coverage for medical evacuation & repatriation. This covers the costs of medical transportation if there is an emergency during a trip. This can be a ground ambulance, air lift or even a commercial flight. The cost of medical treatment once at a hospital or medical facility is covered by the emergency medical & dental benefit. The following excerpt is from a MEDEX Case Study and includes the story of travelers in Rome who needed assistance.
Joanne called the hotel doctor for help. He suspected that she had a blood clot and urged her to get medical attention. Joanne called MEDEX and explained the situation. “MEDEX was very easy to get in contact with,” Joanne said later. “They were very helpful.” The MEDEX Assistance Coordinator recognized the urgency of the situation and referred her to a local Emergency Room.
At the Emergency Room, a physician confirmed that Joanne was suffering from a condition known as Deep Vein Thrombosis, or DVT. With a blood clot in her left leg, the physician recommended that she stay in the hospital for one week. A MEDEX Physician Advisor reviewed Joanne’s case and agreed with her treatment program.
During her stay in the hospital, MEDEX Assistance Coordinators worked to rearrange Joanne’s travel plans home. They contacted the airlines and made sure that she was upgraded to business class so she could fly home in comfort.
During an emergency medical situation, travelers should contact the insurance emergency assistance number as soon as possible. The emergency assistance company will see that appropriate medical treatment is received and help arrange any medical transportation. In this case study, it was a hospital stay and commercial flight. Always refer to the certificate of insurance for details.