Travel Insurance FAQ

How Do I File a Travel Insurance Claim?

How Do I File a Travel Insurance Claim?

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For many travelers, how a provider will handle a travel insurance claim is just as important as the amount of coverage included and the price of the policy. However, because travel insurance is reimbursement-based, the claims process can be daunting.

If you are a Squaremouth customer and would like to file a claim, select your provider from Squaremouth’s Travel Insurance Claims page. This will give you your provider’s contact information, and you can file a claim directly with them.

To expedite the claims process, and to give yourself the best chance of receiving a refund, it’s important to be timely and have as much documentation as possible. These are the best steps to take when filing a travel insurance claim:

  1. Contact your travel insurance provider as soon as possible
  2. Have all receipts from your trip ready ahead of time
  3. Obtain documentation from your travel supplier proving you canceled your trip
  4. Provide as much detail as possible in your claim form and interview
  5. Be prepared to send in additional information or documentation to support your claim

Common Mistakes That Cause a Travel Insurance Claim to Be Denied

Typically, a travel insurance claim will be approved or denied in 15-30 days, depending on the provider and the situation. However, meeting the 5 steps above can make that process much quicker. However, if you make mistakes when submitting your claim, it can lead to a denial.

These are 3 common claims mistakes travelers make that lead to their claims being denied:

  1. Waiting too long to make initial contact with your provider to file a claim
  2. Losing or forgetting to provide receipts or documentation to prove your losses
  3. Not having a clear understanding of what your policy covers

How Squaremouth Turned the Travel Insurance Claims Process Inside Out

Squaremouth has reinvented the travel insurance claims process to make sure our customers don’t fill out a claim from thinking they’re covered, only to find out they were never covered in the first place.

Before requesting any documentation, a member of Squaremouth’s claims team talks directly to every claimant to assess their situation and let them know what coverage, if any, they may have. Squaremouth’s claims adjusters will use their expertise to put together a claim form for the customer, who can make additions and send back a signed copy with supporting documents.

This inside-out claims process helps Squaremouth gather all required information about a claim, and explain to a customer what type of claim they have and what the process will be moving forward. If a customer isn’t covered, Squaremouth will let them know so they don’t invest their time into something that won’t pay off.

Squaremouth’s Zero Complaint Guarantee

Every policy sold through Squaremouth comes with our unique Zero Complaint Guarantee, our promise that we only sell policies from reputable providers that are backed by financially-stable underwriters.

If you bought a policy through Squaremouth and have a complaint during your claims process, our team of licensed claims adjusters will investigate your case and mediate with your travel insurance provider on your behalf. Whether it’s a claim for $100 or $100,000, we promise to make sure every claim is handled fairly and honestly. If the provider does not resolve your complaint to our satisfaction, we will remove them from our website.