IMG complaints can be the result of a claim being denied or an unsatisfactory customer service experience. When a Squaremouth client has a complaint against an insurance carrier, they can request a Zero Complaint Guarantee case be opened on their behalf.
The Zero Complaint Guarantee comes with every travel insurance policy purchased from Squaremouth and applies to every insurance carrier on the site. If a customer has a complaint about one of the carriers, they can request that Squaremouth get involved. If the carrier has been unjust in their interpretation of the policy language and no satisfactory solution is provided, that carrier is removed from the site and their products are no longer sold.