Travel Insurance Services Complaints

Published by January 18, 2011

Travel Insurance Services complaints might occur after a traveler has a claim denied.  This could be poor level of service, slow response times or the traveler might feel the claim should have been paid.  Whenever a Squaremouth client has a complaint about how their travel insurance claim was processed, they can ask for Squaremouth to mediate with the Zero Complaint Guarantee.

The Zero Complaint Guarantee is a promise to investigate and mediate the situation if a client feels they were not treated fairly.  The guarantee extends to every policy purchased from Squaremouth and applies to all of the insurance carriers.  Unless the carrier provides a solution that Squaremouth deems  satisfactory, that carrier is removed from the site and their products no longer sold.  They will not be reinstated until the situation is resolved.