Travel insurance carriers sometimes share customer testimonials in a newsletter, blog or on their website. Recently, Travel Insurance Services posted a review from a young woman studying abroad who broke her leg and needed medical treatment. The following is the student’s story and how her travel insurance coverage helped.
A 19-year old female, studying in France, was involved in a scooter accident and sustained a serious, open fracture to her right tibia.
How we helped…
She was operated on for the fracture and the doctor ordered no weight bearing on the right lower limbs.
The hospital accepted our assistance company’s guarantee of payment so that the patient would not have to pay an expensive bill out of pocket.
The assistance staff arranged for ground ambulance to the airport, wheelchair assistance, and a Business Class seat for her to fly home.
This is a good example of why it is important to contact the emergency assistance number as soon as reasonably able once the traveler knows medical treatment is needed. Emergency assistance can help arrange medical transportation, ensure the necessary medical treatment is received and work with the medical facility about payment. Always refer to the certificate of insurance for details.
Source: Real Customer Examples