Travelex Insurance Services Plans and Reviews

Verified Customer Reviews

• 2,050 Reviews Since 2004

Rating 5 out of 5
Policy:
Flight Insure
Review Received:
April 13, 2024
Marie from CT Verified Squaremouth Customer
The insurance person that I spoke to was wonderful. I told him when I wanted it, and they clearly gave me options of which I took one.!
She was very clear and concise. She made it very easy and actually deserves a raise for being so good at what she does!
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Rating 5 out of 5
Policy:
Travel Select
Review Received:
April 12, 2024
Julia from OR Verified Squaremouth Customer
This is the second time that I have had a trip interruption situation and had to file a claim with Travelex. Both times, my claim was handled quickly, and I recouped the amount I requested. Their service is really 5 Star.
They are not the lowest cost insurance, but it is worth the small amount extra to get insurance that pays when necessary.
I suggest: Notify Travelex via email as soon as your problem occurs. Keep all your receipts, of course. If the only thing you have to prove your claim is messages to your phone, keep screen saves. Keep boarding passes to prove your flight changed. Print your VISA bill and highlight charges. They will need records, but they accept the sort of things I just mentioned.
Related to a different trip, I contacted Travelex and another company with questions before choosing my policy. I asked them what would be paid if I had to cancel a cruise that I planned to purchase with vouchers plus cash. Travelex clearly explained what would be paid and also what documentation I would need. The other company did not explain what documentation I would need. Knowing that ahead of time is very important.
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Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
March 22, 2024
Kalind from PA Verified Squaremouth Customer
My Travelex claim is in the process
E mail communication has been good
I have been assigned a claim agent and after returning home have left a message but awaiting to hear from her.
I need to clarify a few aspects of my claim as my wife who fell and broke her hip needing hip replacement surgery and lots of alteration of travel plans , cancellations etc. Please call me at 267-278-1054 - in EST - Thanks
Response From:

Travelex Insurance Services:
Marcy
Response Received:
March 22, 2024
Thank you for taking the time to post on Squaremouth.com. Travelex Insurance Services, Inc. (“Travelex”), we make every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations. We have contacted BHSIC and have been advised that the claim examiner requested proof of payment for the expense incurred.
Documentation was received on 3/16/2024 and is in the que to be reviewed, the claim examiner is going to reach out to answer any questions you might have and let you know your documentation was received and will be reviewed.
It is important to remember that insurance is highly regulated, and documentation is required, for any claim.
We hope that this claim status update helps.
Sincerely,
Travelex Insurance Services, Inc.
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