Travel insurance and international medical insurance plans have emergency assistance phone numbers. When inside the United States, it is a toll free number, outside the United States, it is a collect call. As soon as there is a need for the emergency medical & dental or medical evacuation & repatriation coverage, the traveler should contact the emergency assistance number. This will begin any arrangements for medical transportation or treatment that is needed. It is also wise to call the claims number at this time as well. They can advise on how the traveler should proceed and what information or paperwork they should keep. Always refer to the certificate of insurance for details.