Reviews, Sales, and Service Ratings for
Aegis

I did have a question for April insurance during my travels which they promptly answered. However, I do not give maximum ratings because there may always be room for improvement. I did have medical problems but knowing that not much could be done about it at the time and to avoid the hassle of filing a claim I did not seek medical attention.
Other than that, yes I would recommend this policy to others.

I called for clarification and was given the info I needed to make a decision. I would recommend it to others.

The telephone Agent was excellent; very patient with questions, and gave very clear answers.

I received an identity card only the day before the trip.

The whole process was very easy. The gentleman I talked to was very helpful and I would use this company again.

Great service at a fair price! I had to reach them twice for questions & they were extremely helpful each time. As a self admitted textaholic, I even engaged them in a text chat from my phone & it worked great.

Had a bit of a scare on my outbound flight as bad weather had delayed me for a few hours. I reached out to find out what to do & they gave me clear instructions. If my flight delay reached 6 hours, they would help arrange a new one for me. They even said they would pay for it right away, so I didn't have to go through a claims process. Fortunately, it didn't come to that. I was on my way to Vegas after about 3 or so hours in the airport.

WILL DEFINITELY USE AGAIN & RECOMMEND APRIL!!

April Travel Protection gave excellent customer service.

Good to have the backup. Had a wonderful trip.

I called the Emergency Assistance line several times during my 'problem time.' I had to call them collect as they somehow couldn't call my international cellphone number (but others reached me). They weren't much help during my 'problem time' in Rome Italy. I went to hospital in Rome. Staff recommended I remain for additional treatment for congestive heart failure. I cut short my trips, and returned home for treatment by my regular physicians. I filed claim - providing all paperwork required. April denied claim because I 'left the hospital against medical advice.' April is considering my appeal. NO I would not recommend this policy. Their first claim response is denial.

As the tour we were going to take was cancelled, I asked if we could cxl our policy. They said it would have to go to the proper dept. but we didn't hear anything until some time later when I noticed a refund had been made to my credit card. We appreciated this.