24 hour assistance provided
24 Hour Hotline provides the traveler with a broad range of services in the event of a travel or medical emergency including: medical referral and monitoring, legal assistance, emergency message center, emergency cash transfer, arrangement of medical evacuations or repatriations, emergency translations, and pre-trip assistance. Many companies offer additional services that differentiate them against their competitors. We have listed some of these services on the provider’s page under the “why buy” heading.
Transport Services While Traveling
If you are hospitalized as an inpatient due to an illness or injury while traveling more than150 miles from home, whether domestically or internationally, Air Ambulance Card will arrange and pay for air medical transportation, medical evacuation, and repatriation services to the hospital of your choice in the United States or Canada.
Transport Services to Specialty Hospitals
If you are hospitalized as an inpatient in your hometown hospital and require admission to a specialty hospital located more than 150 miles away, and you are unable to travel without continuous medical care, Air Ambulance Card will arrange and pay for air medical transportation to the specialty hospital, provided that your receiving physician and our Medical Director agree that the transport to the specialty hospital is medically necessary.
Medical Monitoring and Consultation
When Air Ambulance Card is notified that you have been hospitalized while traveling, our Medical Director will communicate with the attending physician and will continue to monitor your condition. If requested we will communicate with your family during transport or until the medical condition is resolved.
Transport of Mortal Remains
If a member dies while traveling internationally we will arrange and pay for all necessary government authorization, provide a container appropriate for airline transport, and return the remains to a funeral home of choice in the U.S. or Canada.
There are no definitions for this plan.
WHEN WE WILL NOT TRANSPORT YOU
Air Ambulance Card is not a first, or emergency, responder. We will not transport or reimburse for transport to a hospital for initial treatment, emergency treatment, or diagnosis. Transports must originate from a hospital after the member has been admitted as an inpatient.
A member with mild lesions, simple injuries such as sprains, simple fractures or mild illness that can be treated by local doctors and do not prevent the member from continuing his trip or returning home does not qualify for air medical services.
A member who is hospitalized or anticipating hospitalization at the time of enrollment will not be eligible for transport benefits for that hospitalization. This includes injuries,illnesses, or conditions existing at the time of enrollment for which inpatient medical care (i) was received some time during the 30 days prior to enrollment, or (ii) has already been scheduled or recommended by a health care provider.
If you are medically discharged from the hospital or leave against medical advice, you will not be eligible for air medical transport.
A member traveling outside of the United States or Canada to receive medical care will not be transported.
A member with tuberculosis or other chronic airborne pathogens may not be transported.
A member with an infectious disease under treatment at the time of enrollment will not be transported for any condition related to that infection.
A member who is hospitalized with a psychiatric disorder will not be transported.
A member who is hospitalized for alcohol or drug abuse, including addiction, withdrawal, or complications from abuse, will not be transported.
A member will not be transported for an organ transplant or related condition.
A member who is seeking experimental or elective treatment, or participation in a clinical trial or study, will not be transported.
A member beyond the second trimester of pregnancy may not be transported.
Due to FAA weight limits on stretchers, members weighing over 300 pounds may not be transported.
Members will not be entitled to transport if their illness or injury is a result of or is contributed to by the following:
-War, invasion or civil war;
-Suicide, attempted suicide or intentional self-injury;
-A member’s own criminal or felonious act, or
-Sustained while the member is in a state of mental incapacity.