Sales & Service Data

TOTAL SALES
5,610
Since 2013
MONTHLY SALES
0
Average Monthly Sales Since 2013
REVIEWS
207
Since 2013
Overall Rating
4.49 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,610
policies sold

0.3%
negative reviews

0.3% (15) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    135
  • 4 stars
    47
  • 3 stars
    10
  • 2 stars
    6
  • 1 stars
    4
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.49/5

Allianz Global Assistance Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I saw a doctor and had to get medications while traveling. I sent the information as the agreement requested. I received a check in the mail. No questions asked. The check was for the total of everything I had to lay out for medical expenses. Couldn't ask for anything better...

    Response From:
    Allianz Global Assistance
    Allianz Global Assistance:
    Sarah, HelpTeam
    Response Received:

    Thank you for sharing your experience with us. I’m so happy that the claims process was simple and you got your reimbursement in a timely manner.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    We called Allianz when our flight from Dallas to Sao Paulo (Brazil) got delayed for 12 hours, since we were worried about missing all our domestic flights in Brazil. Allianz was not very helpful. We were not told how to proceed or if our extra expenses due tot he delayed flight would be reimbursed. It would have been great to have been reassured that we could make our decisions (i.e, rebooking our domestic flights in Brazil) knowing that our travel insurance would cover the last minute expenses.

    Response From:
    Allianz Global Assistance
    Allianz Global Assistance:
    Sarah, HelpTeam
    Response Received:

    Thank you for taking the time to share your experience with us. I’m very sorry to hear that we didn’t provide the answers you needed to make decisions about your delayed travel and will share your feedback with our Claims and Customer Service departments so that we may improve our service.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

    Review Updated: 04/29/2015

    Allianz reps were patient, helpful and polite. I highly recommend this insurance company.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    No claim was made.

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All seemed very good

    During Trip
    My husband fell backwards in the shower the day before we were to go on the cruise and we had to cancel the cruise.

    Claim Process
    Just received the forms and am emailing them today

    Was this review helpful to you?

    4 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Most affordable policy.

    Was this review helpful to you?

    2 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We bought the insurance at the last minute before our winter trip to Iceland in the event we had an accident or became ill while away. The insurance gave us peace of mind while on vacation.
    The cost was very reasonable. Thankfully, we did not have to make any claims.

    Was this review helpful to you?

    2 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I never had a problem that required contacting the provider, or making a claim for my trip.

    Was this review helpful to you?

    2 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We have a possible claim and attempted to contact Allianz on 3/5 to see if there was coverage. There was a long phone wait to speak to a representative, so I sent an email about the possible claim and to date I have not received a response

    Review Updated: 04/25/2015

    Had a claim for lost/stolen item. We reported claim and sent documentation and were promptly paid for loss. We were very impressed with claims process. It far exceeded our expectations.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I called Allianz customer service for specific question. The representative was not able to help me at all. Can not rate the second and third questions as I did not have to use Allianz services during the trip.

    Response From:
    Allianz Global Assistance
    Allianz Global Assistance:
    Sarah, HelpTeam
    Response Received:

    I am sorry to hear our customer service representative was unable to provide the assistance you needed. We appreciate you taking the time to review your experience as it gives us an opportunity to share your feedback and improve our service.

    Was this review helpful to you?

    1 out of 4 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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