This insurance provider is currently unavailable on Squaremouth

Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,611
since 2013
Monthly Sales
192
average monthly sales since 2013
Reviews
179
reviews since 2013
Overall Rating
4.5 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,589 policies sold - 267 average monthly sales over last 3 months - 14,711 reviews - overall rating 4.3 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.5

average on squaremouth 4.3 out of 5

5,611 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    117
  • 4 star
    39
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I saw a doctor and had to get medications while traveling. I sent the information as the agreement requested. I received a check in the mail. No questions asked. The check was for the total of everything I had to lay out for medical expenses. Couldn't ask for anything better...

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for sharing your experience with us. I’m so happy that the claims process was simple and you got your reimbursement in a timely manner.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We called Allianz when our flight from Dallas to Sao Paulo (Brazil) got delayed for 12 hours, since we were worried about missing all our domestic flights in Brazil. Allianz was not very helpful. We were not told how to proceed or if our extra expenses due tot he delayed flight would be reimbursed. It would have been great to have been reassured that we could make our decisions (i.e, rebooking our domestic flights in Brazil) knowing that our travel insurance would cover the last minute expenses.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to share your experience with us. I’m very sorry to hear that we didn’t provide the answers you needed to make decisions about your delayed travel and will share your feedback with our Claims and Customer Service departments so that we may improve our service.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

    Review Updated 04/29/2015

    Allianz reps were patient, helpful and polite. I highly recommend this insurance company.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim was made.

    Was this review helpful to you?
    2 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    All seemed very good

    During Trip
    My husband fell backwards in the shower the day before we were to go on the cruise and we had to cancel the cruise.

    Claim Process
    Just received the forms and am emailing them today

    Was this review helpful to you?
    4 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Most affordable policy.

    Was this review helpful to you?
    2 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We bought the insurance at the last minute before our winter trip to Iceland in the event we had an accident or became ill while away. The insurance gave us peace of mind while on vacation.
    The cost was very reasonable. Thankfully, we did not have to make any claims.

    Was this review helpful to you?
    2 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I never had a problem that required contacting the provider, or making a claim for my trip.

    Was this review helpful to you?
    2 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We have a possible claim and attempted to contact Allianz on 3/5 to see if there was coverage. There was a long phone wait to speak to a representative, so I sent an email about the possible claim and to date I have not received a response

    Review Updated 04/25/2015

    Had a claim for lost/stolen item. We reported claim and sent documentation and were promptly paid for loss. We were very impressed with claims process. It far exceeded our expectations.

    Was this review helpful to you?
    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I called Allianz customer service for specific question. The representative was not able to help me at all. Can not rate the second and third questions as I did not have to use Allianz services during the trip.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I am sorry to hear our customer service representative was unable to provide the assistance you needed. We appreciate you taking the time to review your experience as it gives us an opportunity to share your feedback and improve our service.

    Was this review helpful to you?
    1 out of 4 people found this review helpful