Sales & Service Data

TOTAL SALES
5,610
Since 2013
MONTHLY SALES
0
Average Monthly Sales Since 2013
REVIEWS
208
Since 2013
Overall Rating
4.5 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,610
policies sold

0.3%
negative reviews

0.3% (15) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    136
  • 4 stars
    47
  • 3 stars
    10
  • 2 stars
    6
  • 1 stars
    4
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

Allianz Global Assistance Reviews


  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    We called Allianz when our flight from Dallas to Sao Paulo (Brazil) got delayed for 12 hours, since we were worried about missing all our domestic flights in Brazil. Allianz was not very helpful. We were not told how to proceed or if our extra expenses due tot he delayed flight would be reimbursed. It would have been great to have been reassured that we could make our decisions (i.e, rebooking our domestic flights in Brazil) knowing that our travel insurance would cover the last minute expenses.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We bought the insurance at the last minute before our winter trip to Iceland in the event we had an accident or became ill while away. The insurance gave us peace of mind while on vacation.
    The cost was very reasonable. Thankfully, we did not have to make any claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Most affordable policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I never had a problem that required contacting the provider, or making a claim for my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All seemed very good

    During Trip
    My husband fell backwards in the shower the day before we were to go on the cruise and we had to cancel the cruise.

    Claim Process
    Just received the forms and am emailing them today

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    No claim was made.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We have a possible claim and attempted to contact Allianz on 3/5 to see if there was coverage. There was a long phone wait to speak to a representative, so I sent an email about the possible claim and to date I have not received a response

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I called Allianz customer service for specific question. The representative was not able to help me at all. Can not rate the second and third questions as I did not have to use Allianz services during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    Did not submit a claim.
    Insurance seems nebulous until you need it and then you know
    how good or bad it is? I am wishful when I purchase a policy like this
    that it would actually work if I need it. Thnx, Scott

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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