I saw a doctor and had to get medications while traveling. I sent the information as the agreement requested. I received a check in the mail. No questions asked. The check was for the total of everything I had to lay out for medical expenses. Couldn't ask for anything better...
Thank you for sharing your experience with us. I’m so happy that the claims process was simple and you got your reimbursement in a timely manner.
We called Allianz when our flight from Dallas to Sao Paulo (Brazil) got delayed for 12 hours, since we were worried about missing all our domestic flights in Brazil. Allianz was not very helpful. We were not told how to proceed or if our extra expenses due tot he delayed flight would be reimbursed. It would have been great to have been reassured that we could make our decisions (i.e, rebooking our domestic flights in Brazil) knowing that our travel insurance would cover the last minute expenses.
Thank you for taking the time to share your experience with us. I’m very sorry to hear that we didn’t provide the answers you needed to make decisions about your delayed travel and will share your feedback with our Claims and Customer Service departments so that we may improve our service.
I heard very favorable reviews from a friend, that's why I chose Allianz.
I will reserve judgement about future use of Allianz after my claim is resolved.
Review Updated: 04/29/2015
Allianz reps were patient, helpful and polite. I highly recommend this insurance company.
No claim was made.
All seemed very good
My husband fell backwards in the shower the day before we were to go on the cruise and we had to cancel the cruise.
Just received the forms and am emailing them today
Most affordable policy.
We bought the insurance at the last minute before our winter trip to Iceland in the event we had an accident or became ill while away. The insurance gave us peace of mind while on vacation.
The cost was very reasonable. Thankfully, we did not have to make any claims.
I never had a problem that required contacting the provider, or making a claim for my trip.
We have a possible claim and attempted to contact Allianz on 3/5 to see if there was coverage. There was a long phone wait to speak to a representative, so I sent an email about the possible claim and to date I have not received a response
Review Updated: 04/25/2015
Had a claim for lost/stolen item. We reported claim and sent documentation and were promptly paid for loss. We were very impressed with claims process. It far exceeded our expectations.
I called Allianz customer service for specific question. The representative was not able to help me at all. Can not rate the second and third questions as I did not have to use Allianz services during the trip.
I am sorry to hear our customer service representative was unable to provide the assistance you needed. We appreciate you taking the time to review your experience as it gives us an opportunity to share your feedback and improve our service.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More