Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,413
since 2013
Monthly Sales
237
average monthly sales since 2013
Reviews
170
reviews since 2013
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.48/5
average on squaremouth 13,936 policies sold - 293 average monthly sales over last 3 months - 14,488 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

5,413 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    110
  • 4 star
    37
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I never had a problem that required contacting the provider, or making a claim for my trip.

    Was this review helpful to you?
    2 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Did not submit a claim.
    Insurance seems nebulous until you need it and then you know
    how good or bad it is? I am wishful when I purchase a policy like this
    that it would actually work if I need it. Thnx, Scott

    Was this review helpful to you?
    2 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I called Allianz customer service for specific question. The representative was not able to help me at all. Can not rate the second and third questions as I did not have to use Allianz services during the trip.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I am sorry to hear our customer service representative was unable to provide the assistance you needed. We appreciate you taking the time to review your experience as it gives us an opportunity to share your feedback and improve our service.

    Was this review helpful to you?
    1 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Did not make any claims

    Was this review helpful to you?
    1 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Never really used it but glad to ave access to this insurance and we love square mouth..thank you!

    Was this review helpful to you?
    1 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not have occasion to contact provider. Everything about my travel went smoothly.

    Was this review helpful to you?
    1 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am happy to report that there were no travel problems, so Squaremouth was just a safety net.

    Was this review helpful to you?
    1 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    didn't file claim

    Was this review helpful to you?
    1 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Did not have to request a claim.

    Was this review helpful to you?
    1 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We did not lodge a claim but communication was good.

    Was this review helpful to you?
    1 out of 10 people found this review helpful