Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,281
since 2013
Monthly Sales
256
average monthly sales since 2013
Reviews
168
reviews since 2013
Overall Rating
4.48 out of 5
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average on squaremouth 13,641 policies sold - 266 average monthly sales over last 3 months - 14,377 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

5,281 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    108
  • 4 star
    37
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    I did not have to use customer service during my trip.

    Claim Process
    I just made a claim--there hasn't been time for it to be satisfied yet.

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    1 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    NO CLAIMS MADE

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    1 out of 14 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not have any issues requiring insurance claims

    Claim Process
    no claims

    Was this review helpful to you?
    0 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We called Allianz when our flight from Dallas to Sao Paulo (Brazil) got delayed for 12 hours, since we were worried about missing all our domestic flights in Brazil. Allianz was not very helpful. We were not told how to proceed or if our extra expenses due tot he delayed flight would be reimbursed. It would have been great to have been reassured that we could make our decisions (i.e, rebooking our domestic flights in Brazil) knowing that our travel insurance would cover the last minute expenses.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to share your experience with us. I’m very sorry to hear that we didn’t provide the answers you needed to make decisions about your delayed travel and will share your feedback with our Claims and Customer Service departments so that we may improve our service.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had a medical emergency while in Thailand and had to visit an emergency room for treatment. My claim was handled quickly and fairly after I returned home. No problems at all. I do recommend that anyone in this situation be sure to collect every piece of documentation you can get your hands on to support your claim, including a medical report when you leave the facility where you are being treated. 5 Stars. Highly recommended.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We have a possible claim and attempted to contact Allianz on 3/5 to see if there was coverage. There was a long phone wait to speak to a representative, so I sent an email about the possible claim and to date I have not received a response

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    like everody else u were great,but I wouldn't no unless I had a claim &see how u would handle it. hope I never have to, sometimes they come back & bite u on the ***. thank u for great service. see u in the fall.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We purchased the policy as we have elderly parents and wanted the peace of mind that we could recover our costs in case we had to cancel if there were health issues.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This is actually not a review you want to post. It points out a severe lack of information at the signing up for this policy.

    My return trip to the USA got postponed for business reasons, not because of illness or such. I tried to extend my policy coverage for the additional time. Allianz, however, told me that this could not be done. I could get new insurance for up to one year of travel, but only once I were back in the US. This is unfortunate for me since I am now not insured.

    If I had known this I would have purchased my insurance for one year right away. Not having been alerted to those limitations is a major disservice.

    Is there any way that I could obtain any travel insurance for the remainder of my stay outside of the US, for a maximum duration until July 31, 2015? I am presently in Europe.

    Your help is highly appreciated.
    Wolfgang Keller

    Response Received February 20, 2015
    Squaremouth
    Kelly Calkins

    Thank for for taking the time to submit a review.

    We apologize that you had a negative experience. Allianz policies require a set departure and return date to be eligible, and coverage can not be renewed or extended. This is standard for all policies that have the option to include Trip Cancellation coverage.

    However, International Medical policies can be purchased when you are already traveling, and allow you to purchase coverage for dates you choose, rather than the exact date you depart and return home. These policies include Emergency Medical and Medical Evacuation coverage.

    We apologize again for the confusion regarding your coverage, and have emailed you a quote for International Medical policies that can provide you coverage for the remainder of your trip.

    Thank you for submitting a review of your experience, we appreciate your feedback.

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    0 out of 0 people found this review helpful