Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,104
since 2013
Monthly Sales
265
average monthly sales since 2013
Reviews
162
reviews since 2013
Overall Rating
4.47 out of 5
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average on squaremouth 14,041 policies sold - 259 average monthly sales over last 3 months - 14,227 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.47

average on squaremouth 4.45 out of 5

5,104 policies sold
0.3% negative reviews

0.3% (13) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    104
  • 4 star
    35
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    I did not have to use customer service during my trip.

    Claim Process
    I just made a claim--there hasn't been time for it to be satisfied yet.

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    1 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    NO CLAIMS MADE

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    1 out of 14 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not have any issues requiring insurance claims

    Claim Process
    no claims

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    0 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    like everody else u were great,but I wouldn't no unless I had a claim &see how u would handle it. hope I never have to, sometimes they come back & bite u on the ***. thank u for great service. see u in the fall.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We purchased the policy as we have elderly parents and wanted the peace of mind that we could recover our costs in case we had to cancel if there were health issues.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This is actually not a review you want to post. It points out a severe lack of information at the signing up for this policy.

    My return trip to the USA got postponed for business reasons, not because of illness or such. I tried to extend my policy coverage for the additional time. Allianz, however, told me that this could not be done. I could get new insurance for up to one year of travel, but only once I were back in the US. This is unfortunate for me since I am now not insured.

    If I had known this I would have purchased my insurance for one year right away. Not having been alerted to those limitations is a major disservice.

    Is there any way that I could obtain any travel insurance for the remainder of my stay outside of the US, for a maximum duration until July 31, 2015? I am presently in Europe.

    Your help is highly appreciated.
    Wolfgang Keller

    Response Received February 20, 2015
    Squaremouth
    Kelly Calkins

    Thank for for taking the time to submit a review.

    We apologize that you had a negative experience. Allianz policies require a set departure and return date to be eligible, and coverage can not be renewed or extended. This is standard for all policies that have the option to include Trip Cancellation coverage.

    However, International Medical policies can be purchased when you are already traveling, and allow you to purchase coverage for dates you choose, rather than the exact date you depart and return home. These policies include Emergency Medical and Medical Evacuation coverage.

    We apologize again for the confusion regarding your coverage, and have emailed you a quote for International Medical policies that can provide you coverage for the remainder of your trip.

    Thank you for submitting a review of your experience, we appreciate your feedback.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It was simple to purchase. Fortunately I did not have to make a claim. It provided me with some extra "assurance" regarding being overseas.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I HAD A MEDICAL EMERGENCY. THE CONTACT PEOPLE AT THIS INSURANCE COMPANY WERE NOT ABLE TO PROVIDE ME WITH RESULTS AS I EXPECTED AND NEEDED. IT WAS VERY FRUSTRATING AND IT WOULD PREVENT ME FROM USING THIS COMPANY EVER AGAIN. I AM FILING A CLAIM. THIS PROCESS IS NOW PROTRACTED AND DIFFICULT. THINK ABOUT THIS FOR YOU: I DID NOT GET HELP WHEN I NEEDED IT FAST. I DID NOT GET SOMEONE TO SPEAK ITALIAN AND ENGLISH CLEARLY. I WAS SENT ON A WILD GOOSE CHASE. FINDING A HOSPITAL OR PHARMACY IN A MAJOR CITY BUT THIS INSURANCE COMPANY WAS NOT ABLE TO TELL ME WHERE, HOW, WHAT TO DO. THIS WAS HORRIBLE AND VERY DIFFICULT. NOT TO MENTION STRESSFUL AND CAUSED ME PROBLEMS THAT ANY URGENT CARE FACILITY COULD HAVE RESOLVED. IN THE FUTURE I HIGHLY RECOMMEND ANY TRAVELER GET A BACKUP PLAN OR CONTACT BECAUSE IN THE MIDDLE OF THE NIGHT OR IN A FOREIGN LOCALE YOU ARE HELPLESS. AND THEN WHAT WILL YOU DO?

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m so sorry to hear about your experience with the assistance we provided and will share your feedback with the team, as we wish to provide the help our customers need when they travel.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thankfully neither my husband nor I needed medical attention while in Mexico so I can't attest to the ease of filing a claim. I will say that the knowledgable and helpful phone rep assisted me in deciding the coverage I purchased. I would definitely use this carrier in the future.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to tell us about your experience. I’m glad that your travels went smoothly and you didn’t need to file a claim. I will pass on your complement to our customer service team for their assistance in finding you the right coverage for your trip. We wish you many happy travel adventures.

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    0 out of 0 people found this review helpful