Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,454
since 2013
Monthly Sales
226
average monthly sales since 2013
Reviews
171
reviews since 2013
Overall Rating
4.48 out of 5
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4.55/5
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average on squaremouth 13,311 policies sold - 278 average monthly sales over last 3 months - 14,517 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

5,454 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    111
  • 4 star
    37
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    NO CLAIMS MADE

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    2 out of 32 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    I did not have to use customer service during my trip.

    Claim Process
    I just made a claim--there hasn't been time for it to be satisfied yet.

    Was this review helpful to you?
    1 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I assume the radio button I indicated is excellent because there is no available legend indicating what each button means!

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    1 out of 16 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not have any issues requiring insurance claims

    Claim Process
    no claims

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    0 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I saw a doctor and had to get medications while traveling. I sent the information as the agreement requested. I received a check in the mail. No questions asked. The check was for the total of everything I had to lay out for medical expenses. Couldn't ask for anything better...

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for sharing your experience with us. I’m so happy that the claims process was simple and you got your reimbursement in a timely manner.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great price!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We called Allianz when our flight from Dallas to Sao Paulo (Brazil) got delayed for 12 hours, since we were worried about missing all our domestic flights in Brazil. Allianz was not very helpful. We were not told how to proceed or if our extra expenses due tot he delayed flight would be reimbursed. It would have been great to have been reassured that we could make our decisions (i.e, rebooking our domestic flights in Brazil) knowing that our travel insurance would cover the last minute expenses.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to share your experience with us. I’m very sorry to hear that we didn’t provide the answers you needed to make decisions about your delayed travel and will share your feedback with our Claims and Customer Service departments so that we may improve our service.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had a medical emergency while in Thailand and had to visit an emergency room for treatment. My claim was handled quickly and fairly after I returned home. No problems at all. I do recommend that anyone in this situation be sure to collect every piece of documentation you can get your hands on to support your claim, including a medical report when you leave the facility where you are being treated. 5 Stars. Highly recommended.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    like everody else u were great,but I wouldn't no unless I had a claim &see how u would handle it. hope I never have to, sometimes they come back & bite u on the ***. thank u for great service. see u in the fall.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

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    0 out of 0 people found this review helpful