This insurance provider is currently unavailable on Squaremouth

Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,610
since 2013
Monthly Sales
0
average monthly sales since 2013
Reviews
193
reviews since 2013
Overall Rating
4.52 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
USA-ASSIST
4.48/5
average on squaremouth 13,685 policies sold - 266 average monthly sales over last 3 months - 15,325 reviews - overall rating 4.47 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.52

average on squaremouth 4.47 out of 5

5,610 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    128
  • 4 star
    42
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Did not have to request a claim.

    Was this review helpful to you?
    1 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not have any issues requiring insurance claims

    Claim Process
    no claims

    Was this review helpful to you?
    0 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Great experience. Agent was very knowledgeable to every one of my questions and concerns. Will definitely choose Allianz again in the future.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to call both Squaremouth and Allianz with some questions before deciding on what policy to purchase. Both parties were very helpful and pleasant to talk to. They made the whole process very easy.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During my trip, my tooth/filling broke very unexpectedly. Fortunately, when I checked my travel insurance policy, this was covered so I was able to get reimbursed for this cost within a few months. Of course there was a lot of paperwork involved and I understand that. But I found it very tiresome to find a local Notary Public in India to stamp my letter stating that I did not have any other insurance. This one step was very challenging to find in a different country. I would take this requirement out of the claims if possible. Otherwise, having travel insurance did pay off this time as I did end up having a medical emergency.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to share your experience with us. I can understand how finding a notary in a foreign country would be difficult and will share this feedback with our Claims department to see if we can make changes to our requirements. In the meantime, we wish you many happy travel adventures.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    After an accident I contacted the 24 Allianz customer service to inquire about claims and payments for medical services, and the representative was very informative and helpful.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought through you for Breanna then for her sister 4 months later for going to Norway. The representatives were very helpful in purchasing through you. Your rates were very reasonable. Thank you I will purchase again through you.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My Father-in Law past away 2 days before our trip. I filled out the claim on-line. After submitting the paperwork I received a check in the mail for the full amount two weeks later. I couldn't be happier on the process. Make sure if you are from the U.S. to use the U.S. Website. I submitted the claim on the Canadian website first before I found out it was the wrong one.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I can not say enough about how well my claim was handled. I had to cancel a trip to to a medical disability. I filed the claim with all proper documentation and I was fully reimbursed for all my covered expenses. Payment was made within several weeks after claim submitted. I have 30 years of insurance claims experience and so I fully appreciate the professionalism of this company.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The customer service reps both before choosing and during a delay/rescheduling of flights were very helpful. I chose you because my sister had you for her travel and you were also the most reasonablely priced.

    Was this review helpful to you?
    0 out of 0 people found this review helpful