Sales & Service Data

TOTAL SALES
5,610
Since 2013
MONTHLY SALES
0
Average Monthly Sales Since 2013
REVIEWS
207
Since 2013
Overall Rating
4.49 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,610
policies sold

0.3%
negative reviews

0.3% (15) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    135
  • 4 stars
    47
  • 3 stars
    10
  • 2 stars
    6
  • 1 stars
    4
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

Allianz Global Assistance Reviews


  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not have to request a claim.

    Was this review helpful to you?

    1 out of 17 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    There was no claim filed.

    Was this review helpful to you?

    0 out of 11 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not have any issues requiring insurance claims

    Claim Process
    no claims

    Was this review helpful to you?

    0 out of 11 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I was robbed while on holiday in St Maarten and tried filing a claim with Allianz and didn't even receive a reply. They completely ignored my claim and I'm extremely unhappy with them, I have an official police report from the Dutch Police Department in St Maarten and regardless, Allianz hasn't helped me - AT ALL.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    February 9, 2016

    Thank you for taking the time to post a review.

    I am sorry to hear of your negative experience.

    A member of the Zero Complaint Team will follow-up with you today. Additionally, we are contacting the claims department for an update on your case.

    Please contact us directly at 800-240-0369 if you have any questions. We are delighted to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have filled a claim. I am waiting to hear from the company

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I had no need for claiming any coverage, but it was good to to be cover. The problem was misinformation as always a few associates who are not well inform. I've wanted to extent my vacation requested if I could renew and was told that I could. The day of expiration was near and when call for confirmation of renewal I was told the opposite. No renewals Thanks a lot.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I didn't focus on the exclusions when I purchased the insurance, nor did I focus on the daily limits
    You paid exactly what you should have. I mistakenly thought I would be covered for my entire loss.

    Response From:
    Allianz Global Assistance
    Allianz Global Assistance:
    Sarah Fouts
    Response Received:

    I’m glad we were able to reimburse you for some of your loss, but I will share your feedback so that we can communicate limits to our customers in a more proactive manner.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to file a claim. Paid promptly.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I fortunately never was in need for medical care during my trip.
    However, the peace of mind in knowing that I had medical/travel expense coverage for any emergency was
    Priceless!

    Response From:
    Allianz Global Assistance
    Allianz Global Assistance:
    Sarah
    Response Received:

    I’m so glad that your trip went without a hitch and that we could provide you with peace of mind. We wish you many more happy adventures!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was a 5 month trip including 14 countries. This policy covered a range of activities and environments we would or could be in. After the Nepal earthquake we needed to file a claim. A representative was easy to speak with, understood our urgency and helped make the claim quickly. I'd love there to be an app for uploading documentation and virtual checks. (They only mail checks to your house. Not the most helpful if you are on the road for many months.) Otherwise, we were quite pleased with the service, the coverage and the compensation.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

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