Sales & Service Data

TOTAL SALES
5,610
Since 2013
MONTHLY SALES
0
Average Monthly Sales Since 2013
REVIEWS
207
Since 2013
Overall Rating
4.49 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,610
policies sold

0.3%
negative reviews

0.3% (15) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    135
  • 4 stars
    47
  • 3 stars
    10
  • 2 stars
    6
  • 1 stars
    4
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Allianz Global Assistance Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have filled a claim. I am waiting to hear from the company

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I had no need for claiming any coverage, but it was good to to be cover. The problem was misinformation as always a few associates who are not well inform. I've wanted to extent my vacation requested if I could renew and was told that I could. The day of expiration was near and when call for confirmation of renewal I was told the opposite. No renewals Thanks a lot.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I didn't focus on the exclusions when I purchased the insurance, nor did I focus on the daily limits
    You paid exactly what you should have. I mistakenly thought I would be covered for my entire loss.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I fortunately never was in need for medical care during my trip.
    However, the peace of mind in knowing that I had medical/travel expense coverage for any emergency was
    Priceless!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was a 5 month trip including 14 countries. This policy covered a range of activities and environments we would or could be in. After the Nepal earthquake we needed to file a claim. A representative was easy to speak with, understood our urgency and helped make the claim quickly. I'd love there to be an app for uploading documentation and virtual checks. (They only mail checks to your house. Not the most helpful if you are on the road for many months.) Otherwise, we were quite pleased with the service, the coverage and the compensation.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately, we had to cancel a planned trip due to a medical emergency. We filed a claim and found the entire process very straightforward. Customer Service was very helpful in clarifying several questions that we had. Overall, very satisfied with the service we received. We have already recommended Allianz to several of our friends.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    Great experience. Agent was very knowledgeable to every one of my questions and concerns. Will definitely choose Allianz again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I had to call both Squaremouth and Allianz with some questions before deciding on what policy to purchase. Both parties were very helpful and pleasant to talk to. They made the whole process very easy.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    During my trip, my tooth/filling broke very unexpectedly. Fortunately, when I checked my travel insurance policy, this was covered so I was able to get reimbursed for this cost within a few months. Of course there was a lot of paperwork involved and I understand that. But I found it very tiresome to find a local Notary Public in India to stamp my letter stating that I did not have any other insurance. This one step was very challenging to find in a different country. I would take this requirement out of the claims if possible. Otherwise, having travel insurance did pay off this time as I did end up having a medical emergency.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    After an accident I contacted the 24 Allianz customer service to inquire about claims and payments for medical services, and the representative was very informative and helpful.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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