Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,450
since 2013
Monthly Sales
228
average monthly sales since 2013
Reviews
172
reviews since 2013
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

5,450 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    112
  • 4 star
    37
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I heard very favorable reviews from a friend, that's why I chose Allianz.
    I will reserve judgement about future use of Allianz after my claim is resolved.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We purchased the policy as we have elderly parents and wanted the peace of mind that we could recover our costs in case we had to cancel if there were health issues.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This is actually not a review you want to post. It points out a severe lack of information at the signing up for this policy.

    My return trip to the USA got postponed for business reasons, not because of illness or such. I tried to extend my policy coverage for the additional time. Allianz, however, told me that this could not be done. I could get new insurance for up to one year of travel, but only once I were back in the US. This is unfortunate for me since I am now not insured.

    If I had known this I would have purchased my insurance for one year right away. Not having been alerted to those limitations is a major disservice.

    Is there any way that I could obtain any travel insurance for the remainder of my stay outside of the US, for a maximum duration until July 31, 2015? I am presently in Europe.

    Your help is highly appreciated.
    Wolfgang Keller

    Response Received February 20, 2015
    Squaremouth
    Kelly Calkins

    Thank for for taking the time to submit a review.

    We apologize that you had a negative experience. Allianz policies require a set departure and return date to be eligible, and coverage can not be renewed or extended. This is standard for all policies that have the option to include Trip Cancellation coverage.

    However, International Medical policies can be purchased when you are already traveling, and allow you to purchase coverage for dates you choose, rather than the exact date you depart and return home. These policies include Emergency Medical and Medical Evacuation coverage.

    We apologize again for the confusion regarding your coverage, and have emailed you a quote for International Medical policies that can provide you coverage for the remainder of your trip.

    Thank you for submitting a review of your experience, we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Insurance company did what they promise to do, without a bit of a hustle. I recommend this to others

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It was simple to purchase. Fortunately I did not have to make a claim. It provided me with some extra "assurance" regarding being overseas.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I HAD A MEDICAL EMERGENCY. THE CONTACT PEOPLE AT THIS INSURANCE COMPANY WERE NOT ABLE TO PROVIDE ME WITH RESULTS AS I EXPECTED AND NEEDED. IT WAS VERY FRUSTRATING AND IT WOULD PREVENT ME FROM USING THIS COMPANY EVER AGAIN. I AM FILING A CLAIM. THIS PROCESS IS NOW PROTRACTED AND DIFFICULT. THINK ABOUT THIS FOR YOU: I DID NOT GET HELP WHEN I NEEDED IT FAST. I DID NOT GET SOMEONE TO SPEAK ITALIAN AND ENGLISH CLEARLY. I WAS SENT ON A WILD GOOSE CHASE. FINDING A HOSPITAL OR PHARMACY IN A MAJOR CITY BUT THIS INSURANCE COMPANY WAS NOT ABLE TO TELL ME WHERE, HOW, WHAT TO DO. THIS WAS HORRIBLE AND VERY DIFFICULT. NOT TO MENTION STRESSFUL AND CAUSED ME PROBLEMS THAT ANY URGENT CARE FACILITY COULD HAVE RESOLVED. IN THE FUTURE I HIGHLY RECOMMEND ANY TRAVELER GET A BACKUP PLAN OR CONTACT BECAUSE IN THE MIDDLE OF THE NIGHT OR IN A FOREIGN LOCALE YOU ARE HELPLESS. AND THEN WHAT WILL YOU DO?

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m so sorry to hear about your experience with the assistance we provided and will share your feedback with the team, as we wish to provide the help our customers need when they travel.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thankfully neither my husband nor I needed medical attention while in Mexico so I can't attest to the ease of filing a claim. I will say that the knowledgable and helpful phone rep assisted me in deciding the coverage I purchased. I would definitely use this carrier in the future.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to tell us about your experience. I’m glad that your travels went smoothly and you didn’t need to file a claim. I will pass on your complement to our customer service team for their assistance in finding you the right coverage for your trip. We wish you many happy travel adventures.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I felt the service when signing up for this insurance plan was okay. The holiness assistance was informative but not overly helpful or outgoing. I liked that the policy was flexible with my travel dates. To be honest this is the first time I have signed up for travel insurance and now I know what to look for on my trip that starts in 6 weeks. I actually did recommend this policy to a couple of friends but that was when I first signed up before my travels began. Will see after my experience is finished.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m sorry to hear that you are unhappy with your policy and claim process. I would like to better understand your situation and be of assistance, so please email your information to Help.Team@allianzassistance.com and I will be happy to look into the matter.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am so happy I purchased travel insurance! I ended up breaking my foot abroad and Allianz Global Assistance is covering the costs of my medical bills. Very easy to file claims and get a timely response. Highly recommend this to other travelers!

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    good value for peace of mind.

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