Did not have to request a claim.
There was no claim filed.
Did not have any issues requiring insurance claims
I had no need for claiming any coverage, but it was good to to be cover. The problem was misinformation as always a few associates who are not well inform. I've wanted to extent my vacation requested if I could renew and was told that I could. The day of expiration was near and when call for confirmation of renewal I was told the opposite. No renewals Thanks a lot.
I didn't focus on the exclusions when I purchased the insurance, nor did I focus on the daily limits
You paid exactly what you should have. I mistakenly thought I would be covered for my entire loss.
I’m glad we were able to reimburse you for some of your loss, but I will share your feedback so that we can communicate limits to our customers in a more proactive manner.
Very easy to file a claim. Paid promptly.
I fortunately never was in need for medical care during my trip.
However, the peace of mind in knowing that I had medical/travel expense coverage for any emergency was
I’m so glad that your trip went without a hitch and that we could provide you with peace of mind. We wish you many more happy adventures!
Our trip was a 5 month trip including 14 countries. This policy covered a range of activities and environments we would or could be in. After the Nepal earthquake we needed to file a claim. A representative was easy to speak with, understood our urgency and helped make the claim quickly. I'd love there to be an app for uploading documentation and virtual checks. (They only mail checks to your house. Not the most helpful if you are on the road for many months.) Otherwise, we were quite pleased with the service, the coverage and the compensation.
Unfortunately, we had to cancel a planned trip due to a medical emergency. We filed a claim and found the entire process very straightforward. Customer Service was very helpful in clarifying several questions that we had. Overall, very satisfied with the service we received. We have already recommended Allianz to several of our friends.
Great experience. Agent was very knowledgeable to every one of my questions and concerns. Will definitely choose Allianz again in the future.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More