Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,082
since 2013
Monthly Sales
263
average monthly sales since 2013
Reviews
162
reviews since 2013
Overall Rating
4.47 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,416 policies sold - 246 average monthly sales over last 3 months - 14,214 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.47

average on squaremouth 4.45 out of 5

5,082 policies sold
0.3% negative reviews

0.3% (13) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    104
  • 4 star
    35
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I felt the service when signing up for this insurance plan was okay. The holiness assistance was informative but not overly helpful or outgoing. I liked that the policy was flexible with my travel dates. To be honest this is the first time I have signed up for travel insurance and now I know what to look for on my trip that starts in 6 weeks. I actually did recommend this policy to a couple of friends but that was when I first signed up before my travels began. Will see after my experience is finished.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m sorry to hear that you are unhappy with your policy and claim process. I would like to better understand your situation and be of assistance, so please email your information to Help.Team@allianzassistance.com and I will be happy to look into the matter.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am so happy I purchased travel insurance! I ended up breaking my foot abroad and Allianz Global Assistance is covering the costs of my medical bills. Very easy to file claims and get a timely response. Highly recommend this to other travelers!

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    good value for peace of mind.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Positive experience in interaction with your rep.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, Help Team

    Thank you for sharing your experience with us.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to use website, great comparison charts, painless and fast payment procedure.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The claim process was very straight-forward. Processing was done in a reasonable amount of time.

    Primary insurance when traveling beats secondary all to pieces!

    Thank you

    Robert

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to cancel the trip due to unexpected health problems. I filed a claim to recover down payment to secure reservation. This was not honored because I had not bought "Trip cancellation insurance". Because of this was my fault.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, Help Team

    I’m very sorry that the policy you purchased didn’t provide the coverage you needed. If you ever want to discuss policy benefits with one of our associates to make sure you have the right coverage, please contact one of our Customer Service reps at 1-866-884-3556.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    An Allianz Global Assistance Rep misrepresented the policy and presumably is doing so to perhaps hundreds of others in order to have them forgo filing valid claims.

    He told me that my claim for a damaged tablet that fell while I was unpacking at my Melbourne lodging was NOT COVERED since personal propert is NOT COVERED IF IT IS NOT DAMAGED WHILE IN POSSESSION OF A COMMON CARRIER. I was ASTOUNDED since the policy DOES NOT say this and we all know personal property in all or nearly all policies (including the ALLIANZ policy) covers personal belongings for accidental damage during every day of covered travel, in my case seven weeks from day one to the last covered day of travel. Even after I challenged him he KEPT saying but the policy says "Baggage" so you are not covered if the tablet was not in your luggage etc. UNREAL. HOW many of YOUR customers have failed to file valid claims after this guy, DAN, told them their loss IS NOT COVERED? I asked ALLIANZ claims to find my phone call and pursue this.

    Review Updated 11/29/2014

    Allianz rep misrepresented the policy in order to have me drop my claim.

    Allianz has failed to so much as refer me to a policy page, paragraph or sentence that defines my coverage as secondary although they 'infer' that in an email.

    Square Mouth Zero tolerance has totally failed to do anything about the latter and excused the former which
    means there is no zero tolerance.

    Do realize that when the Allianz rep misrepresented policy provisions and told me I therefore had NO coverage... he may have told that to dozens or hundreds of YOUR CUSTOMERS who, unlike me, would have accepted his strongly worded denial of coverage and simply dropped their claims. And of course you would not have heard about any of those cases. From a consumer point of view there can be no worse insurance rep conduct then that.

    ON top of that the primary versus secondary coverage where Allianz directly infers 'secondary' and where neither Allianz nor Square Mouth has replied to my request for policy language that backs up their 'secondary' claim. A differernt Allianz rep, not the company 'secondary' email tells me he could find not a word in my policy that makes my coverage secondary.

    Is this any way to run a Travel Ins company or Square Mouth. My newsletter will advise readers of this entire sorry episode.

    Total failure by both Allianz and Square Mouth.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah Help Team

    I apologize for any frustration that the misinformation may have caused and that the Customer Service agent will receive further coaching. Our agent wasn’t purposely being dishonest, he just misunderstood as most damage is caused by a common carrier. Your claim is currently being handled by our Claims Department. If you have questions regarding the status, you may contact an agent at 800-334-7525.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Clear, easy to use website. Helpful customer service by telephone.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Pretty easy to buy a policy and an excellent rate for basic emergency medical coverage. Contacted customer assistance because the initial policy details were a bit confusing for me, considering my trip was not a typical two week vacation with prepaid reservations, but a six month long, pay as you go, long distance hiking trip. The coverage and the details of that coverage was geared more toward vacation travelers. What I really wanted was the emergency medical coverage and the evacuation/extraction coverage in the event I had been injured in a remote location.
    I considered the policy cheap peace of mind.

    Was this review helpful to you?
    0 out of 0 people found this review helpful