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Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,611
since 2013
Monthly Sales
205
average monthly sales since 2013
Reviews
177
reviews since 2013
Overall Rating
4.49 out of 5
Top Providers
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4.55/5
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average on squaremouth 13,524 policies sold - 264 average monthly sales over last 3 months - 14,663 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

5,611 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    115
  • 4 star
    39
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thankfully neither my husband nor I needed medical attention while in Mexico so I can't attest to the ease of filing a claim. I will say that the knowledgable and helpful phone rep assisted me in deciding the coverage I purchased. I would definitely use this carrier in the future.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to tell us about your experience. I’m glad that your travels went smoothly and you didn’t need to file a claim. I will pass on your complement to our customer service team for their assistance in finding you the right coverage for your trip. We wish you many happy travel adventures.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I felt the service when signing up for this insurance plan was okay. The holiness assistance was informative but not overly helpful or outgoing. I liked that the policy was flexible with my travel dates. To be honest this is the first time I have signed up for travel insurance and now I know what to look for on my trip that starts in 6 weeks. I actually did recommend this policy to a couple of friends but that was when I first signed up before my travels began. Will see after my experience is finished.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m sorry to hear that you are unhappy with your policy and claim process. I would like to better understand your situation and be of assistance, so please email your information to Help.Team@allianzassistance.com and I will be happy to look into the matter.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am so happy I purchased travel insurance! I ended up breaking my foot abroad and Allianz Global Assistance is covering the costs of my medical bills. Very easy to file claims and get a timely response. Highly recommend this to other travelers!

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    good value for peace of mind.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Positive experience in interaction with your rep.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, Help Team

    Thank you for sharing your experience with us.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to use website, great comparison charts, painless and fast payment procedure.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The claim process was very straight-forward. Processing was done in a reasonable amount of time.

    Primary insurance when traveling beats secondary all to pieces!

    Thank you

    Robert

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to cancel the trip due to unexpected health problems. I filed a claim to recover down payment to secure reservation. This was not honored because I had not bought "Trip cancellation insurance". Because of this was my fault.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, Help Team

    I’m very sorry that the policy you purchased didn’t provide the coverage you needed. If you ever want to discuss policy benefits with one of our associates to make sure you have the right coverage, please contact one of our Customer Service reps at 1-866-884-3556.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Clear, easy to use website. Helpful customer service by telephone.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Pretty easy to buy a policy and an excellent rate for basic emergency medical coverage. Contacted customer assistance because the initial policy details were a bit confusing for me, considering my trip was not a typical two week vacation with prepaid reservations, but a six month long, pay as you go, long distance hiking trip. The coverage and the details of that coverage was geared more toward vacation travelers. What I really wanted was the emergency medical coverage and the evacuation/extraction coverage in the event I had been injured in a remote location.
    I considered the policy cheap peace of mind.

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