Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,450
since 2013
Monthly Sales
228
average monthly sales since 2013
Reviews
172
reviews since 2013
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

5,450 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    112
  • 4 star
    37
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Positive experience in interaction with your rep.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, Help Team

    Thank you for sharing your experience with us.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to use website, great comparison charts, painless and fast payment procedure.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The claim process was very straight-forward. Processing was done in a reasonable amount of time.

    Primary insurance when traveling beats secondary all to pieces!

    Thank you

    Robert

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to cancel the trip due to unexpected health problems. I filed a claim to recover down payment to secure reservation. This was not honored because I had not bought "Trip cancellation insurance". Because of this was my fault.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, Help Team

    I’m very sorry that the policy you purchased didn’t provide the coverage you needed. If you ever want to discuss policy benefits with one of our associates to make sure you have the right coverage, please contact one of our Customer Service reps at 1-866-884-3556.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    An Allianz Global Assistance Rep misrepresented the policy and presumably is doing so to perhaps hundreds of others in order to have them forgo filing valid claims.

    He told me that my claim for a damaged tablet that fell while I was unpacking at my Melbourne lodging was NOT COVERED since personal propert is NOT COVERED IF IT IS NOT DAMAGED WHILE IN POSSESSION OF A COMMON CARRIER. I was ASTOUNDED since the policy DOES NOT say this and we all know personal property in all or nearly all policies (including the ALLIANZ policy) covers personal belongings for accidental damage during every day of covered travel, in my case seven weeks from day one to the last covered day of travel. Even after I challenged him he KEPT saying but the policy says "Baggage" so you are not covered if the tablet was not in your luggage etc. UNREAL. HOW many of YOUR customers have failed to file valid claims after this guy, DAN, told them their loss IS NOT COVERED? I asked ALLIANZ claims to find my phone call and pursue this.

    Review Updated 11/29/2014

    Allianz rep misrepresented the policy in order to have me drop my claim.

    Allianz has failed to so much as refer me to a policy page, paragraph or sentence that defines my coverage as secondary although they 'infer' that in an email.

    Square Mouth Zero tolerance has totally failed to do anything about the latter and excused the former which
    means there is no zero tolerance.

    Do realize that when the Allianz rep misrepresented policy provisions and told me I therefore had NO coverage... he may have told that to dozens or hundreds of YOUR CUSTOMERS who, unlike me, would have accepted his strongly worded denial of coverage and simply dropped their claims. And of course you would not have heard about any of those cases. From a consumer point of view there can be no worse insurance rep conduct then that.

    ON top of that the primary versus secondary coverage where Allianz directly infers 'secondary' and where neither Allianz nor Square Mouth has replied to my request for policy language that backs up their 'secondary' claim. A differernt Allianz rep, not the company 'secondary' email tells me he could find not a word in my policy that makes my coverage secondary.

    Is this any way to run a Travel Ins company or Square Mouth. My newsletter will advise readers of this entire sorry episode.

    Total failure by both Allianz and Square Mouth.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah Help Team

    I apologize for any frustration that the misinformation may have caused and that the Customer Service agent will receive further coaching. Our agent wasn’t purposely being dishonest, he just misunderstood as most damage is caused by a common carrier. Your claim is currently being handled by our Claims Department. If you have questions regarding the status, you may contact an agent at 800-334-7525.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Clear, easy to use website. Helpful customer service by telephone.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Pretty easy to buy a policy and an excellent rate for basic emergency medical coverage. Contacted customer assistance because the initial policy details were a bit confusing for me, considering my trip was not a typical two week vacation with prepaid reservations, but a six month long, pay as you go, long distance hiking trip. The coverage and the details of that coverage was geared more toward vacation travelers. What I really wanted was the emergency medical coverage and the evacuation/extraction coverage in the event I had been injured in a remote location.
    I considered the policy cheap peace of mind.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I thought your website was very clear and easy to use. I had my policy in hand immediately and I liked the coverage summary on the first page.

    Yes, I would recommend this policy.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    N/A

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was a referral from the our Fishing Lodge Owner.

    Very organized site to gain information about the coverage of the policy.

    It even covered more than my expectations.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    We are so glad that you found our site helpful and well organized. Please let us know if you have any questions and have a wonderful trip!

    Was this review helpful to you?
    0 out of 0 people found this review helpful