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Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,610
since 2013
Monthly Sales
95
average monthly sales since 2013
Reviews
186
reviews since 2013
Overall Rating
4.51 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,201 policies sold - 256 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.51

average on squaremouth 4.47 out of 5

5,610 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    123
  • 4 star
    40
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Customer representative, knowledgeable, caring and efficient.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before leaving, I called Allianz to obtain names of their providers in the city to which I would be traveling. Provided names next day. Under the circumstances, this was satisfactory. Had I been at the destination already and in need of care, a day's wait would not be acceptable.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m sorry that a response to your question wasn’t as timely as you would expect or possibly need, and will share your feedback with our Customer Service team.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great price!

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    like everody else u were great,but I wouldn't no unless I had a claim &see how u would handle it. hope I never have to, sometimes they come back & bite u on the ***. thank u for great service. see u in the fall.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We purchased the policy as we have elderly parents and wanted the peace of mind that we could recover our costs in case we had to cancel if there were health issues.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Insurance company did what they promise to do, without a bit of a hustle. I recommend this to others

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It was simple to purchase. Fortunately I did not have to make a claim. It provided me with some extra "assurance" regarding being overseas.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thankfully neither my husband nor I needed medical attention while in Mexico so I can't attest to the ease of filing a claim. I will say that the knowledgable and helpful phone rep assisted me in deciding the coverage I purchased. I would definitely use this carrier in the future.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    Thank you for taking the time to tell us about your experience. I’m glad that your travels went smoothly and you didn’t need to file a claim. I will pass on your complement to our customer service team for their assistance in finding you the right coverage for your trip. We wish you many happy travel adventures.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic with Trip +
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I felt the service when signing up for this insurance plan was okay. The holiness assistance was informative but not overly helpful or outgoing. I liked that the policy was flexible with my travel dates. To be honest this is the first time I have signed up for travel insurance and now I know what to look for on my trip that starts in 6 weeks. I actually did recommend this policy to a couple of friends but that was when I first signed up before my travels began. Will see after my experience is finished.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah, HelpTeam

    I’m sorry to hear that you are unhappy with your policy and claim process. I would like to better understand your situation and be of assistance, so please email your information to Help.Team@allianzassistance.com and I will be happy to look into the matter.

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  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am so happy I purchased travel insurance! I ended up breaking my foot abroad and Allianz Global Assistance is covering the costs of my medical bills. Very easy to file claims and get a timely response. Highly recommend this to other travelers!

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