The claims process was relatively easy. However, there was a physician form to complete that was suited more for medical treatment in the US than outside the US, which will often be the situation. Also, while I had submitted a claim for slightly more than what I received, I would have expected an accounting upon payment with an explanation of the difference. Because the difference was only about $100, I just let it go. To obtain an explanation of the payment, I would have had to either email or call, which seemed unnecessary.
I had to call both Squaremouth and Allianz with some questions before deciding on what policy to purchase. Both parties were very helpful and pleasant to talk to. They made the whole process very easy.
During my trip, my tooth/filling broke very unexpectedly. Fortunately, when I checked my travel insurance policy, this was covered so I was able to get reimbursed for this cost within a few months. Of course there was a lot of paperwork involved and I understand that. But I found it very tiresome to find a local Notary Public in India to stamp my letter stating that I did not have any other insurance. This one step was very challenging to find in a different country. I would take this requirement out of the claims if possible. Otherwise, having travel insurance did pay off this time as I did end up having a medical emergency.
Thank you for taking the time to share your experience with us. I can understand how finding a notary in a foreign country would be difficult and will share this feedback with our Claims department to see if we can make changes to our requirements. In the meantime, we wish you many happy travel adventures.
After an accident I contacted the 24 Allianz customer service to inquire about claims and payments for medical services, and the representative was very informative and helpful.
I bought through you for Breanna then for her sister 4 months later for going to Norway. The representatives were very helpful in purchasing through you. Your rates were very reasonable. Thank you I will purchase again through you.
My Father-in Law past away 2 days before our trip. I filled out the claim on-line. After submitting the paperwork I received a check in the mail for the full amount two weeks later. I couldn't be happier on the process. Make sure if you are from the U.S. to use the U.S. Website. I submitted the claim on the Canadian website first before I found out it was the wrong one.
I can not say enough about how well my claim was handled. I had to cancel a trip to to a medical disability. I filed the claim with all proper documentation and I was fully reimbursed for all my covered expenses. Payment was made within several weeks after claim submitted. I have 30 years of insurance claims experience and so I fully appreciate the professionalism of this company.
The customer service reps both before choosing and during a delay/rescheduling of flights were very helpful. I chose you because my sister had you for her travel and you were also the most reasonablely priced.
Easy to use. Professional. I was given all necessary documents before the trip.I will use Squaremouth for my next trip.
Peace of mind is the deal of the day with Allianz Global Assistance.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More