Sales & Service Data

TOTAL SALES
5,610
Since 2013
MONTHLY SALES
0
Average Monthly Sales Since 2013
REVIEWS
207
Since 2013
Overall Rating
4.49 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,610
policies sold

0.3%
negative reviews

0.3% (15) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    135
  • 4 stars
    47
  • 3 stars
    10
  • 2 stars
    6
  • 1 stars
    4
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

Allianz Global Assistance Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately, we had to cancel a planned trip due to a medical emergency. We filed a claim and found the entire process very straightforward. Customer Service was very helpful in clarifying several questions that we had. Overall, very satisfied with the service we received. We have already recommended Allianz to several of our friends.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    Great experience. Agent was very knowledgeable to every one of my questions and concerns. Will definitely choose Allianz again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The claims process was relatively easy. However, there was a physician form to complete that was suited more for medical treatment in the US than outside the US, which will often be the situation. Also, while I had submitted a claim for slightly more than what I received, I would have expected an accounting upon payment with an explanation of the difference. Because the difference was only about $100, I just let it go. To obtain an explanation of the payment, I would have had to either email or call, which seemed unnecessary.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I had to call both Squaremouth and Allianz with some questions before deciding on what policy to purchase. Both parties were very helpful and pleasant to talk to. They made the whole process very easy.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    During my trip, my tooth/filling broke very unexpectedly. Fortunately, when I checked my travel insurance policy, this was covered so I was able to get reimbursed for this cost within a few months. Of course there was a lot of paperwork involved and I understand that. But I found it very tiresome to find a local Notary Public in India to stamp my letter stating that I did not have any other insurance. This one step was very challenging to find in a different country. I would take this requirement out of the claims if possible. Otherwise, having travel insurance did pay off this time as I did end up having a medical emergency.

    Response From:
    Allianz Global Assistance
    Allianz Global Assistance:
    Sarah, HelpTeam
    Response Received:

    Thank you for taking the time to share your experience with us. I can understand how finding a notary in a foreign country would be difficult and will share this feedback with our Claims department to see if we can make changes to our requirements. In the meantime, we wish you many happy travel adventures.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    After an accident I contacted the 24 Allianz customer service to inquire about claims and payments for medical services, and the representative was very informative and helpful.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic with Trip +
    Review Received:
    From: Verified Squaremouth Customer

    I bought through you for Breanna then for her sister 4 months later for going to Norway. The representatives were very helpful in purchasing through you. Your rates were very reasonable. Thank you I will purchase again through you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    My Father-in Law past away 2 days before our trip. I filled out the claim on-line. After submitting the paperwork I received a check in the mail for the full amount two weeks later. I couldn't be happier on the process. Make sure if you are from the U.S. to use the U.S. Website. I submitted the claim on the Canadian website first before I found out it was the wrong one.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I can not say enough about how well my claim was handled. I had to cancel a trip to to a medical disability. I filed the claim with all proper documentation and I was fully reimbursed for all my covered expenses. Payment was made within several weeks after claim submitted. I have 30 years of insurance claims experience and so I fully appreciate the professionalism of this company.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The customer service reps both before choosing and during a delay/rescheduling of flights were very helpful. I chose you because my sister had you for her travel and you were also the most reasonablely priced.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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