provide all information from Carnival indicating cruise was a "pack & Go' and Carnivals info that cost non-refundable after purchase. However, Jefferson wanted additional information about Carnivals penaltyy refund schedule,which was not applicable. Submitted original documents on 12/04/13,Had to submit the refund info from Carnival's ticket contract (available on line to anyone).Did this on 1/06/14. Called Jefferson on 1/28/14 to find out status. Rep said they were very busy because of snow/ice storms. Rep reviewed my claim and said all information was OK and would request it be approved for payment. Received check on 2/01/14. Almost 2 months for processing. Terrible service.
I had to cancel our trip for medical reasons. Allianz claim process was smooth, easy to track, and efficient. I was able to deal with much of the paperwork online, uploading documents needed, and faxing when appropriate. Each time I called, the person responding was courteous and helpful. My airline did not provide documentation in a timely way, and Allianz was very accommodating of that situation. I will use them again.
Fine service and very fair pricing was only slightly blemished by a small lack of communication about the finalization of the claim. Once this was drawn to the attention of the company, I immediately received confirmation from Allianz that the claim had been completed and paid.
I HAD A MEDICAL EMERGENCY. THE CONTACT PEOPLE AT THIS INSURANCE COMPANY WERE NOT ABLE TO PROVIDE ME WITH RESULTS AS I EXPECTED AND NEEDED. IT WAS VERY FRUSTRATING AND IT WOULD PREVENT ME FROM USING THIS COMPANY EVER AGAIN. I AM FILING A CLAIM. THIS PROCESS IS NOW PROTRACTED AND DIFFICULT. THINK ABOUT THIS FOR YOU: I DID NOT GET HELP WHEN I NEEDED IT FAST. I DID NOT GET SOMEONE TO SPEAK ITALIAN AND ENGLISH CLEARLY. I WAS SENT ON A WILD GOOSE CHASE. FINDING A HOSPITAL OR PHARMACY IN A MAJOR CITY BUT THIS INSURANCE COMPANY WAS NOT ABLE TO TELL ME WHERE, HOW, WHAT TO DO. THIS WAS HORRIBLE AND VERY DIFFICULT. NOT TO MENTION STRESSFUL AND CAUSED ME PROBLEMS THAT ANY URGENT CARE FACILITY COULD HAVE RESOLVED. IN THE FUTURE I HIGHLY RECOMMEND ANY TRAVELER GET A BACKUP PLAN OR CONTACT BECAUSE IN THE MIDDLE OF THE NIGHT OR IN A FOREIGN LOCALE YOU ARE HELPLESS. AND THEN WHAT WILL YOU DO?
An Allianz Global Assistance Rep misrepresented the policy and presumably is doing so to perhaps hundreds of others in order to have them forgo filing valid claims.
He told me that my claim for a damaged tablet that fell while I was unpacking at my Melbourne lodging was NOT COVERED since personal propert is NOT COVERED IF IT IS NOT DAMAGED WHILE IN POSSESSION OF A COMMON CARRIER. I was ASTOUNDED since the policy DOES NOT say this and we all know personal property in all or nearly all policies (including the ALLIANZ policy) covers personal belongings for accidental damage during every day of covered travel, in my case seven weeks from day one to the last covered day of travel. Even after I challenged him he KEPT saying but the policy says "Baggage" so you are not covered if the tablet was not in your luggage etc. UNREAL. HOW many of YOUR customers have failed to file valid claims after this guy, DAN, told them their loss IS NOT COVERED? I asked ALLIANZ claims to find my phone call and pursue this.
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