Concierge Services Coverage
Many companies offer additional services that differentiate them against their competitors. We have listed some of these services on the providers page under the “why buy” heading.
R. Restaurant Referrals and Reservations: APRIL shall provide the Client with information on restaurants in all the countries where APRIL provides travel assistance services and will book reservations if requested. All costs associated with this service are the responsibility of the Client. The Client must pay for the meals. APRIL uses publicly available methods to procure the reservations and does not offer any discounts with this service. This is not a service designed to obtain reservations at exclusive restaurants or restaurants that do not take reservations.
S. Event Ticketing: APRIL shall provide tickets to sporting events, theater or concert events worldwide as long as the tickets are available for purchase. Event Ticketing is a service that APRIL offers to Clients to find, purchase, and deliver tickets to certain events. The Client must pay for the tickets and delivery, typically via credit card. APRIL uses publicly available methods to procure the event tickets and does not offer any discount with this service. This is not a service designed to obtain tickets to events that are sold out or are not publicly available for some other reason.
T. Travel Reservation Services: In the event of an emergency, APRIL shall help the Client make emergency travel arrangements, including airline, hotel, and car rental reservations. The Client is responsible for payment of all tickets, accommodations and rentals arranged (unless covered under the General Terms and Conditions of an APRIL policy).
U. Airport Parking: Offsite-airport parking service specifically geared toward the business traveler with:
• A network of over 75 airports
• Online reservations
• Car washing & detailing
• Pet boarding
• Car maintenance (oil changes)
• Car charging stations
• Valet parking
APRIL will provide the Client location information (including directions if needed) as well as the available services for the facility of their choice. Daily discounted parking fees are the responsibility of the Client.
V. Retail Discounts: Money saving discount deals/coupons available for over 340 locations nationwide and 10 internationally. Coupons can be received via email or postal mail (coupon booklet).
W. Destination Profiles: APRIL shall provide information on every country in the world and over 200 cities worldwide including information on local entertainment, suggested itineraries, and health advisories.
X. Message Service: In the event of an emergency, APRIL will use its best efforts to transmit an urgent message for a Client to the Client’s family, friends, and/or business associates.
Y. Language Services: If a Client needs help communicating in an emergency, APRIL shall provide translation services in all major languages via telephone to a Client. If a Client requires ongoing or more complex translation services in emergency situations, APRIL shall refer the Client to local translators. The cost of the local translators shall be the sole responsibility of the Client.
Z. Hotel Accommodations: APRIL shall offer recommendations on hotels worldwide and book reservations if requested by the Client. All costs associated with this service are the responsibility of the Client.
AA. Legal Related Services Abroad: APRIL shall provide the following law-related services to Clients, upon request of the Client:
1. Providing the names, addresses and telephone numbers of lawyers in the area in which the Client is traveling in case of a car accident, traffic violations, or civil or criminal offenses. However, the selection of and the expenses associated with a particular attorney are the responsibility of the Client;
2. Notifying the proper embassy or consulate of the Client’s incarceration;
3. Continued communication with the incarcerated Client and other designated parties where allowed by local law;
4. Advancing of bail funds upon the receipt of a guarantee of repayment by the Client that is satisfactory to APRIL and where allowed by local law;
5. Arranging for the receipt of funds from third party sources.
NOTE: APRIL does not provide legal advice or counsel to Clients. The obligation of APRIL is limited to coordinating the disposal of services of a legal professional. In all cases, the lawyers designated or recommended by APRIL will act as agents of the Client without any right to claims or indemnifications against APRIL for having recommended such a professional.BB. Floral Services: APRIL shall purchase and ship flowers and gift baskets to friends, family members, and business associates. Floral Services are services that APRIL offers to Clients to find, purchase, and deliver flowers and other gifts. The Client must pay for the flowers and gifts, typically via credit card. APRIL uses publicly available methods to procure the flowers and/or gifts and does not offer any discount with this service. This is not a service designed to deliver flowers to remote areas or to places that are not serviced by floral services companies.
“Accident” means a sudden, unexpected, unusual, specific event which occurs at an identifiable time and place, but shall also include exposure resulting from a mishap to a conveyance in which you are traveling.
“Accidental injury” means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the Effective date of this coverage and on or before the Scheduled Return date. benefits for Accidental Injury will not be paid for any loss caused by Sickness or other bodily diseases or infirmity.
“Actual cash Value” means purchase price less depreciation.
“Additional expense” means any reasonable expenses for meals and lodging which were necessarily incurred as the result of a covered loss and which were not provided by the Common Carrier or any other party free of charge.
“Assistance company” means the service provider with whom We have contracted to coordinate and deliver emergency travel assistance, medical evacuation and repatriation.
“Baggage” means luggage and personal effects and possessions whether owned, borrowed, or rented, and taken by you on the Covered Trip.
“Bankruptcy” means the filing of a petition for voluntary or involuntary bankruptcy in a court of competent jurisdiction under Chapter 7 or Chapter 11 of the United States bankruptcy Code 11 U.S.C. Subsection 101 et seq.
“Business equipment” means property used in trade, business, or for the production of income; or offered for sale or trade or components of goods offered for sale or trade.
“Business Partner” means an individual who: (a) is involved in a legal partnership; and (b) is actively involved in the day to day management of the business.
“Carry on baggage” means a piece of baggage that is not Checked baggage and is owned by and accompanies you while traveling on a Common Carrier.
“Checked baggage” means a piece of baggage for which a claim check has been issued to you by a Common Carrier.
“Check(ed)-in” means the moment you register at the hotel or Motel.
“Check(ed)-out” means the moment you vacate the hotel or Motel room and pay the itemized total costs incurred for your stay.
“City” means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas, or airspace.
“Common carrier” means any regularly scheduled land, sea, and/or air conveyance operating under a valid license for the Transportation of passengers for hire.
“Complications of Pregnancy” means a condition whose diagnosis is distinct from pregnancy but is adversely affected or caused by pregnancy.
“Covered expenses” shall mean expenses incurred by you which are: for Medically Necessary services, supplies, care, or treatment; due to Sickness or Accidental Injury; prescribed, performed or ordered by a Physician; Reasonable and Customary charges; incurred while insured under the Policy; and which do not exceed the maximum limits shown in the Schedule of benefits, under each stated benefit.
“Covered trip” means a trip for which you request insurance coverage and pay the required premium, and includes: (a) a period of travel away from home to a destination outside your City of residence; and (b) the purpose of the trip is business or pleasure; and © the trip has defined departure and Return dates.
“Cruise” means any prepaid sea/ocean and/or inland waterway arrangements made by the Travel Supplier.
“Deductible” means the dollar amount you must contribute to the loss.
“Default” means a material failure or inability to provide contracted services due to financial insolvency.
“Dependent child(ren)” means your children, including an unmarried child, stepchild, legally adopted child or foster child who is: less than age 19 and primarily dependent on you for support and maintenance; or who is at least age 19 but less than age 23 and who regularly attends an accredited school or college; and who is primarily dependent on you for support and maintenance.
“Domestic Partner” means a person, at least 18 years of age, with whom you have been living in a spousal relationship with evidence of cohabitation for at least 6 continuous months prior to the Effective date of coverage.
“Effective date” means the date and time your coverage begins, as outlined in Section III. Eligibility and Period of Coverage of the Policy.
”Emergency Medical evacuation” means your medical condition warrants immediate Transportation from the place where you are injured or sick to the nearest hospital where appropriate medical treatment can be obtained.
”Emergency Sickness” means an illness or disease, diagnosed by a legally licensed Physician, which meets all of the following criteria: (1) there is a present severe or acute symptom requiring immediate care and the failure to obtain such care could reasonably result in serious deterioration of your condition or place your life in jeopardy; (2) the severe or acute symptom occurs suddenly and unexpectedly; and (3) the severe or acute symptom occurs while your coverage is in force and during your Covered Trip.
“Emergency treatment” means necessary medical treatment, including services and supplies, which must be performed during the Covered Trip due to the serious and acute nature of the Accidental Injury or Sickness.
“Family Member” means you or your Traveling Companion’s legal or common law spouse, domestic Partner, yours or your domestic Partner’s caregiver, parent, legal guardian, step-parent, grandparent, parents-in-law, grandchild, natural or adopted child, foster child, ward, step-child, children-in-law, brother, sister, step-brother, step-sister, brother-in-law, sister-in-law, aunt, uncle, niece or nephew.
“Forceful Entry” means that someone illegally accessed your hotel or Motel room by breaking in a door, window or surrounding walls.
“Hospital” means a facility that: (a) holds a valid license if it is required by the law; (b) operates primarily for the care and treatment of sick or injured persons as in-patients; © has a staff of 1 or more Physicians available at all times; (d) provides 24 hour nursing service and has at least 1 registered professional nurse on duty or call; (e) has organized diagnostic and surgical facilities, either on the premises or in facilities available to the hospital on a pre-arranged basis; and (f) is not, except incidentally, a clinic, nursing home, rest home, or convalescent home for the aged or similar institution.
“Inclement Weather” means any severe weather condition which delays the scheduled arrival or departure of a Common Carrier.
“Insured” means a person who has enrolled for insurance under this Policy. you and your also means the Insured.
“Medically necessary” means that a treatment, service, or supply is: essential for diagnosis, treatment or care of the Accidental Injury or Sickness for which it is prescribed or performed, meets generally accepted standards of medical practice and is ordered by a Physician and performed under his or her care, supervision or order.
“Natural disaster” means flood, fire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard or avalanche that is due to natural causes.
“Payments or deposits” means the cash, check, or credit card amounts actually paid for your Covered Trip. Certificates; vouchers; frequent traveler rewards, miles or points; discounts and/or credits applied (in part or in full) towards the cost of your Covered Trip are not Payments or deposits as defined herein.
“Physician” means a licensed practitioner of medical, surgical or dental services acting within the scope of his or her license and shall include Christian Science Practitioners. The treating Physician may not be you, a Traveling Companion or a Family Member.
“Policy” shall mean this individual Policy document, the Schedule of benefits, and any endorsements, riders or amendments that will attach during the period of coverage.
“Pre-existing condition” means any Accidental Injury, Sickness or condition of you, your Traveling Companion, or your Family Member booked to travel with you for which medical advice, diagnosis, care or treatment was recommended or received within the 90 day period ending on the Effective date. Sicknesses or conditions are not considered pre-existing if the Sickness or condition for which prescribed drugs or medicine is taken remains controlled without any change in the required prescription.
“Reasonable and customary / Reasonable and customary charges” means an expense which: (a) is charged for treatment, supplies, or medical services Medically Necessary to treat your condition; (b) does not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred; and © does not include charges that would not have been made if no insurance existed. In no event will the Reasonable and Customary charges exceed the actual amount charged.
“Scheduled departure date” means the date on which you are originally scheduled to leave on the Covered Trip.
“Scheduled Return date” means the date on which you are originally scheduled to return to the point of origin or to a different final destination or to your primary residence from a Covered Trip.
“Sickness” means an illness or disease which is diagnosed or treated by a Physician on or after the Effective date of insurance and while you are covered under the Policy.
“Strike” means a stoppage of work (a) announced, organized and sanctioned by a labor union and (b) which interferes with the normal departure and arrival of a Common Carrier. Included in the definition of Strikes are work slowdowns and sickouts.
“Terrorist Attack” means an incident deemed an act of terrorism by the U.S. department of State.
“Transportation” means any land, sea or air conveyance required to transport you during an Emergency Medical Evacuation. Transportation includes, but is not limited to, Common Carrier, air ambulances, land ambulances and private motor vehicles.
“Traveling companion” means person(s) booked to accompany you on your Covered Trip. Note: A group or tour leader is not considered a Traveling Companion unless you are sharing room accommodations with the group or tour leader.
“Travel Supplier” means any entity involved in providing travel services or travel arrangements.
“Unforeseen” means not anticipated or expected, and occurring on or after the Effective date of the Policy.
The following exclusions apply to Trip Cancellation, and Trip Cancellation for Any Reason, if applicable.
Loss caused by or resulting from:
1. Pre-Existing Conditions, unless: a) the Policy is purchased within 14 days of your initial Trip deposit; b) the booking for the Covered Trip must be the first and only booking for this travel period and destination; and c) you are not disabled from travel at the time you pay the premium;
2. Commission or the attempt to commit a criminal act by you, your Traveling Companion, or your Family Member, whether insured or not;
3. being under the influence of drugs or intoxicants, unless prescribed by a Physician;
4. Mental or emotional disorders, unless hospitalized;
5. Participating in bodily contact sports; skydiving; mountaineering where ropes or guides are normally used; hang gliding; parachuting; any race by horse, motor vehicle, or motorcycle; bungee cord jumping; spelunking or caving; or rock climbing; or helicopter skiing or extreme skiing;
6. Participation in any military maneuver or training exercise, police service, or any loss while you are in the service of the armed forces of any country;
7. Participation as a professional athlete; participation in non-professional, organized amateur or interscholastic athletics or sports competitions or events;
8. Piloting or learning to pilot or acting as a member of the crew of any aircraft;
9. Pregnancy and childbirth (except for Complications of Pregnancy) except if hospitalized;
10. Suicide, attempted suicide or any intentionally self-inflicted injury while sane or insane (in Colorado and Missouri, sane only) committed by you, your Traveling Companion or your Family Member, whether or not insured;
11. Traveling for the purpose of securing medical treatment;
12. War, invasion, acts of foreign enemies, hostilities between nations (whether declared or not), civil war; or your participation in any military maneuver or training exercise;
13. your participation in civil disorder, riot or a felony;
14. Care or treatment for which compensation is payable under Worker’s Compensation Law, any Occupational disease law; the 4800 Time benefit plan or similar legislation; or
15. directly or indirectly, the actual, alleged or threatened discharge, dispersal, seepage, migration, escape, release or exposure to any hazardous biological, chemical, nuclear radioactive material, gas, matter or contamination.