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Rating 1 out of 5Policy:
PlatinumReview Received:
October 3, 2022J from OH Verified Squaremouth CustomerWas this review helpful to you?While I was in hospital, calls and emails from myself and my wife were repeatedly ignored. Hours upon hours, many fold, were spent trying to get AXA to reply and simply respond. AXA were incapable of dialing an international number. I had to pay long distance to contact them. It took a week to get them to arrange medical transportation home, and gave my wife incorrect information about her eligibility to travel to France to accompany me home. In the last hours, they decided to cancel my medical flight arrangements home and instead provide me with no assistance. Calls and emails to them at that time and in the months since go unanswered and unreturned. I had to resort to purchasing a one-way business class ticket myself to provide myself as much comfort as possible.
In the event my claims go denied, I will contact Nationwide Insurance before filing an Ohio Insurance Claim against the company as well as seeking potential legal advice.
44 out of 44 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
October 2, 2022Allison from TN Verified Squaremouth CustomerOnline uploading system doesn’t work. Filed claim a month ago. There has been no communication. Claim is still not paid.
Was this review helpful to you?
10 out of 10 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
September 29, 2022Russell from MO Verified Squaremouth CustomerWas this review helpful to you?Difficult to get through to AXA on phone calls.
11 out of 11 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
September 25, 2022Myriam from TX Verified Squaremouth CustomerWas this review helpful to you?The website was a breeze to use, everything was explained in detail. Will definitely use them again, this is our first time using them will recommend highly
3 out of 5 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
September 21, 2022Daniel from CO Verified Squaremouth CustomerWas this review helpful to you?Emailed them asking to increase coverage before my trip, and they never answered.
12 out of 13 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
September 18, 2022Philip Schneider from MD Verified Squaremouth CustomerWas this review helpful to you?I filed a claim one month ago. I have not heard anything back yet except they are very busy. They have not acknowledged that they even received the claim. So far, customer service is poor.
Philip Schneider
24 out of 26 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
September 8, 2022Oudom from MN Verified Squaremouth CustomerWas this review helpful to you?I did not have any issues
1 out of 6 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
September 7, 2022Prashant from MA Verified Squaremouth CustomerWas this review helpful to you?Not a great experience
5 out of 13 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
August 30, 2022Miriam from NY Verified Squaremouth CustomerWas this review helpful to you?I sent an email to cancel the policy on August 11 as I did not travel to Canada. I have not heard back from AXA and have not had the $146 credited back to my credit card. Any assistance you can provide is appreciated.
Thank you,
Miriam Brammer
10 out of 11 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
August 28, 2022Lorna from NH Verified Squaremouth CustomerWas this review helpful to you?They are entirely unresponsive to my emails. Horrendous.
15 out of 15 people found this review helpful
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Additional Information