Reviews, Sales, and Service Ratings for
AXA Assistance USA

Easy and provides the best coverage!

We had an accident requiring surgery and hospital time in Egypt. AXA personnel are very competent and available, but they use a 3rd party agent in Egypt and communications seemed a bit loose so that I had to push hard both in Egypt and with AXA home to make things happen. I had to verify communications between hospital and AXA, and eventually needed to send copies of medical records thru my smart-phone - not difficult but didn't seem like the right way to execute. The biggest problem was my understanding the difference between on-site expert medical opinion (5 days post-op delay) and criteria driven by insurance company protocols (7 days), and accepting the associated additional accommodation costs and delay getting home.

The process was easy and the policy was affordable.

My wife broke her arm while traveling. I filed the claim by email while still overseas. The AXA check was at home by the time we returned. The documentation required by AXA was standard information offered by healthcare providers.

I will be soon filing claim in regards with trip delay, identity theft, stolen things.

While on a cruise to Australia/New Zealand, both my wife and I were seen by the ship's doctor. Upon returning home, I filed a claim with AXA, the insurance provider that we selected for our cruise. They couldn't have been more helpful. They promptly provided self-explanatory claim forms. Our claims were processed and benefit checks were issued within a month or so. Absolutely no problems. They will have our business on our next international trip.

The trip began a week earlier than originally planned, and the agent was able to extend the coverage for the new dates.

I needed to make changes the day before my trip. I couldn't get AXA on the phone, but I sent an e-mail and got a quick response twice. They did everything I asked, and quickly.

We had a phone stolen - which apparently is not covered, which i think is **** - if it happened to you, you'd think insurance covered it, but sure as ****, this probably happened so many times that to cover losses, you made it an exclusion, which in this world, the things that are most likely to go wrong, are not covered, which is the essence of what insurance is for, for travel, (in addition to the unthinkable), so im a bit T'd that the coverage didnt include phones. when making the exclusion list, it should be easily and clearly indicated along the purchase of the product.

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