AXA Assistance USA
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 921 Reviews Since 2015

  • Rating 1 out of 5
    Policy:
    Platinum
    Review Received:
    September 4, 2018
    Natalie from AR Verified Squaremouth Customer

    My daughter was on a university language learning program in Morocco. When she was traveling back to the airport the shuttle or mini bus that was to pick her up was involved in a minor fender bender and was late to the university to pick her up. We had to buy her new airline tickets in order for her to travel back to the US because she failed to get n her flight even though she was at the airport an hour before departure and the airline insisted that they need 2 hours arrival before departure. The claim was filed in June. The underwriting has refused to issue the claim because they want proof that the bus was involved in a minor traffic accident. There is absolutely no was for the girl to get that information from a foreign country at this stage. This is an unreasonable request.

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    18 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    August 21, 2018
    Fred from CA Verified Squaremouth Customer

    Asked for refund for cancelled trip due to medical illness problem for me and my wife. Submitted supporting documents as asked to do, and received reimbursement for trip costs in full (up to limit of policy) within 3 weeks. No problems. In our experience they performed as expected and worth the cost of the policy!

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 30, 2018
    Jane from NY Verified Squaremouth Customer

    Very happy with the experience.

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 27, 2018
    Phillip from VA Verified Squaremouth Customer

    Overall, I was happy. Some of the policy was confusing due to the legal language

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 12, 2018
    Stacey from AL Verified Squaremouth Customer

    The 24 hour assistance staff was very helpful in getting our case information set up. We hope they are that helpful when we go to file the claim now following our trip.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    June 27, 2018
    George from IN Verified Squaremouth Customer

    Great experience. Customer service was very helpful answering all my questions. The pricing was very competitive for the options selected and I will definitely use Squaremouth in the future.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    June 26, 2018
    George from TX Verified Squaremouth Customer

    Filling a claim seems to involve a lot of information.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    June 22, 2018
    Wayne from NJ Verified Squaremouth Customer

    Customer service was very helpful. Fortunately I did not have any claims to make. I will use AXA for future trips.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    June 22, 2018
    Michelle from LA Verified Squaremouth Customer

    thus far, the customer service has been great!

    Review Updated: 07/20/2018

    1. the claim was lost for approx 3 weeks, and i had to call them to find it in their files......
    2. they then sent me this: "Complete Booking Confirmation with dates of travel and flight information for your Spirit Airlines flight"

    3. Then, I sent them this...."you have it..........if you would have read the file i sent you.......its page 7, 8, 9, 10, 11...........ReRead please: my packet was lost for approx 3 weeks and now you are asking for information already sent to you.......this is not going well......
    mike romero"

    4. I then got ANOTHER note saying they would get back to me in 15 days.........." Your Claim information has been received. Please allow up to 15 business days for review. "

    I am not confident with this company!

    thanks............
    mIke

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    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    June 16, 2018
    Myron from NV Verified Squaremouth Customer

    She explained the claim process and the documentation required.

    I observed that the process was very difficult.

    She told me, in a very sharp tone that if I did not want to follow the process then I should not file a claim. Did not appreciate her response or tone. She is clearly one who is a prime candidate for retraining.

    AXA makes very easy to purchase their product but very difficult to use it.

    Gives me pause to wonder why I would want to use AXA again.

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    7 out of 8 people found this review helpful