Reviews, Sales, and Service Ratings for
AXA Assistance USA

I filed a claim and it was received bytravelclaims@axa-assistance.us on Sep. 26, 2917. As of today I have not received any info about the.
I have a case number from AXA: axa25711764 *NS*
Please advise how to proceed with the claim. Your policy Number is 328039.
Thank you,
Ed baltzersen

We apologize for any difficulties you may have experienced in receiving an update on your claim. We have made a few calls and left voicemails trying to reach you. Please feel free to call us back at 1-855-327-1430 or email ustravel@axa-assistance.us to discuss your claim status and additional information we need to proceed.

I was told different information by two different agents. The policy was not what I expected regarding emergency services, as they were not very helpful during my emergency.

Great experience. using Square mouth was a very easy and simple process. AXA policy was very straight forward and answered pretrip question quickly.

I had no issues

I have purchased more than one travel insurance package through SquareMouth and have have always received prompt, reliable service, and the type of policy I needed.

Everyone nice informative helpful. The results of claim will be the final determinant of service.

Originally I insured myself for something I didn't need coverage for. I called to make a change just a day or 2 before we planned to leave and the change was made quickly. I was notified that the refund had occurred while I was in the first week of my trip.

Didn't need to use insurance, so my review doesn't help others

Apparently there is a huge difference between “interruption “ of a trip and “cancellation “ of a trip. The former pays $100 a day for 5 days max. The latter reimburses you for the costs you incur while trying to get restarted on your trip. Of course AXA wants to claim every trip is “interrupted “ and not “cancelled”.

I was in north east Argentina with confirmed flights back starting on a Tuesday. The flights were cancelled approximately 10 times in total over 3 days. I made it to Buenos Aries and a hotel. AXA continued attempting to get me on any flight to the USA. I paid for an extra day and meals in N.E. Argentina at a lodge and then 1 night in the LOI Hotel in BA plus 1 meal. I finally got home at midnight 3 days latter. I also incurred extra costs for a caregiver taking care of my wife (I did NOT claim those costs).

The flight I was placed on was confirmed at 2:20 am for a 7 am takeoff. I hired a driver and made to Aerolineas Argentine Airlines, Business Class or no seat, with 60 children under 7 whose parents ignored them for most of the flight. I got home from my CANCELLED TRIP and filed a detail claim. No response as of this morning.

Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We have received your claim and it is under review. Please feel free to reach out to our customer service team at any time with questions at 1-855-327-1430 or by email at ustravel@axa-assistance.us. We hope you will consider us again for future travel.

My experience before my trip was good easy to find the insurance and felt fully covered when abroad.