Reviews, Sales, and Service Ratings for
AXA Assistance USA

First time with Squaremouth & AXA. Also first time needing to submit a claim. Very satisfied with both & would be interested in using them in the future.

The information given me by the agent was not correct. I wanted a policy I could cancel for any reason and she gave me the wrong one and I did not find out till I had to cancel. They told me I could not cancel and then I never heard from them again even though I tried to contact them on numerous occasions. As it turned out, the tour was cancelled by the operator and I was refunded my payment by them. But I still paid for the wrong policy due to the agents misinformation. I would never use your services or recommend them ever again.

Thank you for taking the time to post a review.

I apologize for your negative experience.

A member of our Zero complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

I think the claim should have been paid for a 24 hour stomach virus which easily happens when traveling to foreign countries. That's why we bring meds for things like this. It's a process to find a doctor. Then he just gives you what you already have brought with you.

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

Very easy to purchase this insurance w/excellent coverage at a reasonable price.

The whole process of locating and comparing travel insurance was made very easy by SquareMouth and AXA Assistance. I had a few additional questions which were quickly answered by AXA personnel over the phone (one of my tests was how easy and fast it is to connect to a human and they passed with flying colors). I did not have to file a claim, but they were easy to work with prior to my travel.

Thank you for the kind review! The importance of reaching a live human to answer your questions is a priority at AXA Assistance USA! We are delighted to know our service experience passed your test. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

received cost of cancelled trip in reasonable time period, filing process was fairly easy. Thanks!!

Thank you for the kind review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. AXA Assistance USA appreciates the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

I was a bit confused about which product would best suit my travel needs, and the customer service representative that helped me couldn't have done a better job.

Filing a claim requires time, persistence, and attention to detail. I understand the necessity of all this. The process has just started with me so I will make a final judgment on the worthiness of Squaremouth once the process is complete.

Thank you for the review. It can be quite disappointing for your trip to be interrupted but glad AXA Assistance USA is here to help you through it. If you have any questions at any time you can reach out to our claims center at 1-855-327-1430 or ustravel@axa-assistance.us. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

Everything went according to plan. The only problem we had was that Delta lost my husband's checked bag for 8 days. I believe we are entitled to some compensation due to the length of time it was missing. Haven't checked policy yet tho as I got a bad case of bronchitis right at the end of our trip. Due to missing luggage, we had to buy him some essential items as he had only the clothes he wore on the flight over. I had suggested he put a few of his things in my bag but he didn't and there probably wouldn't have been any room. So we spent 80 Euros on his temporary clothes. The bag arrived on the 9th day.
So anyway, was impressed at the many AXA offices in France.
Would use your company again,