Reviews, Sales, and Service Ratings for
AXA Assistance USA

Filing a claim requires time, persistence, and attention to detail. I understand the necessity of all this. The process has just started with me so I will make a final judgment on the worthiness of Squaremouth once the process is complete.

Thank you for the review. It can be quite disappointing for your trip to be interrupted but glad AXA Assistance USA is here to help you through it. If you have any questions at any time you can reach out to our claims center at 1-855-327-1430 or ustravel@axa-assistance.us. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

Everything went according to plan. The only problem we had was that Delta lost my husband's checked bag for 8 days. I believe we are entitled to some compensation due to the length of time it was missing. Haven't checked policy yet tho as I got a bad case of bronchitis right at the end of our trip. Due to missing luggage, we had to buy him some essential items as he had only the clothes he wore on the flight over. I had suggested he put a few of his things in my bag but he didn't and there probably wouldn't have been any room. So we spent 80 Euros on his temporary clothes. The bag arrived on the 9th day.
So anyway, was impressed at the many AXA offices in France.
Would use your company again,

Great rate, easy to purchase - would recommend

We had planned a South African Safari to celebrate a milestone anniversary and my husband had to have emergency surgery requiring a lengthy recovery less than 3 weeks before our departure.
We notified all the parties with whom we had made reservations for the trip. We got documentation verifying all travel related expenses. We contacted AXA. We filed a claim submitting detailed information about our expenses related to the trip along with documentation of the health emergency from our medical providers. We were refunded the land portion of the trip in a timely manner. We did not receive the reimbursement for the air portion at that time, because, technically, we could use the tickets with a penalty (in this case $750 per person) within a year. We were not able to rebook the tickets and filed a claim for the full amount of the airline tickets and were reimbursed the full amount of the tickets.
Everything was handled professionally and without a hassle.
We would certainly insure with AXA on a future trip.

Thank you for the review. It can be quite disappointing to have to cancel what seemed to be an amazing trip but glad that your husband was ok after emergency surgery. We are happy to know your claims experience went well and hope that relieved at least a little of the anxiety regarding his emergency and recovery. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

We had to cancel our trip because of a medical emergency-----filed a claim and are waiting for it to be processed. We will let you know.

Very professional. I became ill on my trip and had to cut it short by 2 weeks. I filed a claim and received very good service. I supplied all the paperwork that they had requested and received a positive answer from them.

I tried to cancel the policy within 24 hours because my travel agent purchased a policy that was cheaper. AXA charged me for covering me that day and I still don't have a refund!!

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

The first call I made was to inquire about specific coverage on the policy. I didn't have my policy in front of me, but wanted assistance. I was told that her computer was slow and waited for it to come up. Then I was told that she would check the coverage for me and send me an email with the coverage details. I never received an email. I called a second time and talked with an agent who was very helpful and answered all of my questions.

Easy process.

Thank you for the kind review! We are delighted to know you're happy with your service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

My claim was denied for "Trip Interruption" . I would never use this insurance again and I am skeptical about using your company as well.

Thank you for posting a review.

We apologize for your negative experience with AXA Assistance USA.

A member of our Zero Complaint team contacted you to discuss your claim further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.